Bugcheck overnight while sleeping

acrusco · 05 Oct 2021

This was happening often (multiple times a night while sleeping) with this new dock I got and found that a driver for the media card was the cause. I uninstalled that, yet I found out this morning my PC crashed again. It seems to be a different issue this time and not as often as it was with the faulty driver. Not sure if this is still related to that device or something entirely different. The logs don't really help me.

I have already reached out to their support team to see if there's a new firmware/driver pack available for the thunderbolt dock.

Thanks!

Version: Win H 19043.1266

tomdsr · 06 Oct 2021

acrusco said:

This was happening often (multiple times a night while sleeping) with this new dock I got and found that a driver for the media card was the cause. I uninstalled that, yet I found out this morning my PC crashed again. It seems to be a different issue this time and not as often as it was with the faulty driver. Not sure if this is still related to that device or something entirely different. The logs don't really help me.

I have already reached out to their support team to see if there's a new firmware/driver pack available for the thunderbolt dock.

Thanks!

Version: Win H 19043.1266

GeneStor.sys (likely for the usb or cardreader on the dock) is causing issue. You will want to provide them with the .dmp files for them to work on the drivers for it

zbook · 06 Oct 2021

Also please run this script:

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

acrusco · 06 Oct 2021

tomdsr said:

GeneStor.sys (likely for the usb or cardreader on the dock) is causing issue. You will want to provide them with the .dmp files for them to work on the drivers for it

I did just that yesterday. I did manually uninstall the driver and went to a stock windows driver, yet it still crashed, with a different bsod error (that's in the latest bsod crash). It did not crash overnight this time around.

- - - Updated - - -

zbook said:

Also please run this script:

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

Code:

    Started on Wed 10/06/2021 at  8:57:24.44 

        [SFC /ScanNow] 


Beginning system scan.  This process will take some time.


Results: 
 
Windows Resource Protection did not find any integrity violations.
 
==================================================================


    Started on Wed 10/06/2021 at  8:58:38.30 


        [DISM /online /cleanup-image /ScanHealth] 


Deployment Image Servicing and Management tool
Version: 10.0.19041.844


Image Version: 10.0.19043.1266 
 
No component store corruption detected.


The operation completed successfully. 
 
==================================================================


    Started on Wed 10/06/2021 at  8:59:43.40 


        [DISM /online /cleanup-image /RestoreHealth] 


Deployment Image Servicing and Management tool
Version: 10.0.19041.844


Image Version: 10.0.19043.1266 
 
The restore operation completed successfully.


The operation completed successfully. 
 
==================================================================


The second "SFC /ScanNow" was skipped, as the first output the following:


Windows Resource Protection did not find any integrity violations.
 
==================================================================


    Started on Wed 10/06/2021 at  9:00:48.55 


        [ChkDsk /Scan]  
 
The type of the file system is NTFS.
Volume label is Windows-SSD.
 
Stage 1: Examining basic file system structure ... 
563712 file records processed.                                                        
File verification completed.
Phase duration (File record verification): 3.52 seconds.
9877 large file records processed.                                   
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.                                     
Phase duration (Bad file record checking): 0.03 milliseconds.
 
Stage 2: Examining file name linkage ... 
220 reparse records processed.                                      
823462 index entries processed.                                                       
Index verification completed.
Phase duration (Index verification): 9.64 seconds.
0 unindexed files scanned.                                        
Phase duration (Orphan reconnection): 755.94 milliseconds.
0 unindexed files recovered to lost and found.                    
Phase duration (Orphan recovery to lost and found): 0.08 milliseconds.
220 reparse records processed.                                      
Phase duration (Reparse point and Object ID verification): 2.42 milliseconds.
 
Stage 3: Examining security descriptors ... 
Security descriptor verification completed.
Phase duration (Security descriptor verification): 23.65 milliseconds.
129876 data files processed.                                           
Phase duration (Data attribute verification): 0.05 milliseconds.
CHKDSK is verifying Usn Journal...
37986592 USN bytes processed.                                                           
Usn Journal verification completed.
Phase duration (USN journal verification): 105.25 milliseconds.


Windows has scanned the file system and found no problems.


No further action is required.
 
498799615 KB total disk space. 
70275544 KB in 370667 files.
268556 KB in 129877 indexes.
0 KB in bad sectors.
686543 KB in use by the system.
65536 KB occupied by the log file.
427568972 KB available on disk.
 
4096 bytes in each allocation unit. 
124699903 total allocation units on disk.
106892243 allocation units available on disk.
Total duration: 14.05 seconds (14055 ms).
 
==================================================================
 
    Started on Wed 10/06/2021 at  9:01:11.32 
 
AutoReboot   
 
TRUE        
 
==================================================================
 
        [Set AutoReboot = False] 
 
Updating property(s) of '\\ANTHONY-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition3"'


Property(s) update successful.


==================================================================
 
AutoReboot   
 
FALSE       
 
==================================================================
 
DebugInfoType   
 
7              
 
==================================================================


        [Set DebugInfoType = 7]


Updating property(s) of '\\ANTHONY-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition3"'


Property(s) update successful.


==================================================================
 
DebugInfoType   
 
7              
 
==================================================================


        [WMIC PageFile list]


AllocatedBaseSize=2451
CurrentUsage=161
Description=C:\pagefile.sys
InstallDate=20210313135053.595305-300
Name=C:\pagefile.sys
PeakUsage=218
Status=
TempPageFile=FALSE
 
==================================================================
 
AutomaticManagedPagefile   
 
TRUE                      
 
==================================================================


        [Set AutomaticManagedPagefile = True]


Updating property(s) of '\\ANTHONY-LAPTOP\ROOT\CIMV2:Win32_ComputerSystem.Name="ANTHONY-LAPTOP"'


Property(s) update successful.


==================================================================
 
AutomaticManagedPagefile   
 
TRUE                      
 
==================================================================


        [BcdEdit /enum {badmemory}]


RAM Defects
-----------
identifier              {badmemory}
isolatedcontext         Yes
 
==================================================================


    Finished on Wed 10/06/2021 at  9:01:12.03