Black Screen Crashing while Gaming running 2 Monitors on new GPU/PSU


  1. Posts : 4
    10.0.19043 Build 19043
       #1

    Black Screen Crashing while Gaming running 2 Monitors on new GPU/PSU


    Hello,

    I've been dealing with this issue for the last 2 months. My previous NVIDIA 3070 with 650w PSU had no issues. I installed a new NVIDIA 3080ti with EVGA 850w PSU. While gaming on 1 monitor and having my 2nd monitor on, after some time both screens will go black, I will continue to hear game volume for a bit, then game crashes back to desktop. It does not actually produce a BSOD. If I turn off 1 monitor or the other, I can play without issue. Event viewer shows Display drive nvlddmkm stopped responding and successfully recovered. Reliability Monitor shows mostly Hardware errors code 117, sometimes 141 or 1a1.

    Things I have tried:
    Fully wiping PC with new Windows install
    DDU and new GPU drivers with clean install
    Replaced RAM with new RAM
    GPU temps run fine
    Updated everything in Windows
    Windows version: 10.0.19043

    Please help as this issue is very frustrating.
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 4
    10.0.19043 Build 19043
    Thread Starter
       #3

    MrPepka said:
    Please let me know if this is what you needed. Thank you.
      My Computer


  4. Posts : 1,538
    Windows 8.1 Enterprise x64
       #4
      My Computer


  5. Posts : 4
    10.0.19043 Build 19043
    Thread Starter
       #5

    Thanks for the guidance. I have updated per the instructions. Issue has happened again. Here is the description from the event viewer. Please advise.

    The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    \Device\Video3
    0000(0000) 00000000 00000000
      My Computer


  6. Posts : 4
    10.0.19043 Build 19043
    Thread Starter
       #6

    Any other guidance on things I could try? From my research this sounds like a TDR issue but the solve can vary quite a bit. I did manage to find a folder with 10 .dmp files if that would be helpful. I'm not getting anywhere with NVIDIA at the moment as they are asking me standard questions around things I've already tried.
      My Computer


 

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