Can't even boot up Windows 10 to debug BSOD problems


  1. Posts : 8
    Windows 10
       #1

    Can't even boot up Windows 10 to debug BSOD problems


    I've been having BSOD problems ever since the Windows Updates of early August. Today they got really really bad.

    Here's what they were like 12 days ago:

    Here are the different kind of crashes I'm experiencing: (1) BSOD with a variety of error messages; (2) suddenly going black and restarting; (3) strange split-second screen patterns (static-y or plaid-like) before going black and restarting; (4) very occasionally, the Windows 10 Recovery screen upon restarting (https://i.imgur.com/o1odnzR.png).
    The crashes started around the 13th and 14th, after I'd installed the most recent Windows Updates. After some googling, I uninstalled the Updates and I experienced no crashes or unwanted behavior for about 12 straight days. I planned on postponing the Updates until September in the hopes that the Updates would be safer by then. But a few days ago, when I stepped away from the computer, Windows decided to reboot and install the Updates again. Since then, the crashes have returned. They've been very bad today.


    About 10 or 11 days ago, more Windows Updates seemed to stabilize the problem. On the recommendation of another forum, I started using Driver Doctor to update my drivers (drivers that Windows and the Nvidia website said were up to date ended up being not up to date). Apart from an occasional crash (every three days or so), it's been working fine.

    Today I stepped away from my laptop and it reset itself, presumably due to a crash. After it came up, I updated another driver (I don't know which one). In the middle of this update, the laptop crashed (BSOD) again. Since then, I haven't been able to get it to boot up, with the exception of two times where Windows started up and then crashed as soon as I tried to do something, and one time where I got into Safe Mode and couldn't run Driver Doctor and wasn't sure what to do other than restart. For hours now, it won't even get that far.

    I've tried all sorts of stuff within Automatic Repair > Troubleshoot: Startup Repair doesn't work, System Restore doesn't work, there's no system image to recover, Command Prompt works but I don't know what to do (chkdsk /r c: finds no problem and sfc /scannow crashes), Reset this PC > Keep my files doesn't work with Cloud download or with Local reinstall.

    Most recently I used https://www.microsoft.com/en-us/soft...load/windows10 to create a Windows 10 installation flash drive, but when I boot from USB it shows a blinking cursor for a while, tries to start Windows, and then crashes (BSOD).

    I'd like to give more information, but I'm not sure how, given that my laptop seems completely inaccessible. I'll gladly take pictures and videos, if that helps.

    Any help would be greatly appreciated!
      My Computer


  2. Posts : 885
    10 Pro/11 Pro Dual Boot
       #2

    supplementfacts said:
    On the recommendation of another forum, I started using Driver Doctor to update my drivers (drivers that Windows and the Nvidia website said were up to date ended up being not up to date).
    After it came up, I updated another driver (I don't know which one). In the middle of this update, the laptop crashed (BSOD) again. Since then, I haven't been able to get it to boot up, with the exception of two times where Windows started up and then crashed as soon as I tried to do something, and one time where I got into Safe Mode and couldn't run Driver Doctor and wasn't sure what to do other than restart. For hours now, it won't even get that far.

    Most recently I used https://www.microsoft.com/en-us/soft...load/windows10 to create a Windows 10 installation flash drive, but when I boot from USB it shows a blinking cursor for a while, tries to start Windows, and then crashes (BSOD).

    1. Never use driver finder doctor etc crapware. Never ever ever ever. You see the issues you will run into. Download drivers from the manufacturers website! The nvidia website will have the most current drivers. You may have been on a page showing older archived drivers, they have those also.

    2. Its so important, i'll repeat part of #1. Never use driver finder doctor etc crapware.

    3. To use your usb flash drive to install, you have to change the boot option in the bios, or push whatever F# key for your mobo lets you tell it what to boot from. It wont just boot it and run from plugging it in.

    Your bsod's are all driver related. While you provided dmp files, you didnt follow the posting instructions that collects more info so thats my best guess. 95% sure tho considering the blue screen error output on those .dmp files
      My Computers


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    tomdsr said:
    3. To use your usb flash drive to install, you have to change the boot option in the bios, or push whatever F# key for your mobo lets you tell it what to boot from. It wont just boot it and run from plugging it in.
    I know. I pressed F12 and booted from the USB drive. But it still crashes (BSOD) every time. Should I maybe take a video of it?
    Your bsod's are all driver related. While you provided dmp files, you didnt follow the posting instructions that collects more info so thats my best guess. 95% sure tho considering the blue screen error output on those .dmp files
    Those dmp files were for a different forum a couple of weeks ago, so I think the posting instructions you're referring to weren't available or in effect. As for right now, I'm not sure how to follow them because the laptop is stuck in a loop of BSODs and 'Automatic Repair'.
      My Computer


  4. Posts : 885
    10 Pro/11 Pro Dual Boot
       #4

    supplementfacts said:
    I know. I pressed F12 and booted from the USB drive. But it still crashes (BSOD) every time. Should I maybe take a video of it?'.

    video isnt necessary, but what stop error or what else it says would be hugely more helpful than "it still crashes every time".
      My Computers


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    tomdsr said:
    video isnt necessary, but what stop error or what else it says would be hugely more helpful than "it still crashes every time".
    It gives a different Stop Code virtually every time. I just tried it again, and it said: "BAD POOL HEADER"
      My Computer


  6. Posts : 885
    10 Pro/11 Pro Dual Boot
       #6

    supplementfacts said:
    It gives a different Stop Code virtually every time. I just tried it again, and it said: "BAD POOL HEADER"

    is this at the beginning or the end or ?

    maybe a video would be better
      My Computers


  7. Posts : 8
    Windows 10
    Thread Starter
       #7

    tomdsr said:
    is this at the beginning or the end or ?

    maybe a video would be better
    Well, I started filming a video, and this time it actually started installing Windows. Hopefully this will fix the problem. Thanks for your help so far!
      My Computer


  8. Posts : 885
    10 Pro/11 Pro Dual Boot
       #8

    supplementfacts said:
    Well, I started filming a video, and this time it actually started installing Windows. Hopefully this will fix the problem. Thanks for your help so far!
    Thats how it always works lol, go to show someone and it stops doing it
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:47.
Find Us




Windows 10 Forums