Win10 BSOD Page fault in non paged area

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  1. Posts : 62
    Windows 10 Home
       #1

    Win10 BSOD Page fault in non paged area


    Hi
    I write you because my pc is getting a new BSOD: Page fault in non paged area
    It happends when i start the machine, and after a manual restart the pc works

    Two months ago i opened a 2 threads about 2 issues:
    1) BSOD: Driver power state failure (solved by zbook)
    2) Random freeze (still not solved)
    If needed i can link the threads


    The Windows version is: 21H1 (buildOS 19043.1165)
    Win10 BSOD Page fault in non paged area Attached Files
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    I have not looked at your dumps yet, but try disabling Fast Startup, see if that resolves the problem.

    How to Turn On or Off Fast Startup in Windows 10

    Suggest testing your memory.

    ===================================================
    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM. The new version of Memtest86 only allows 4 passes for the free version so run it twice, back to back.

    If you are asked to run MemTest86+ or Memtest86 by a Ten Forums member make sure you run the full 8 (or 4+4) passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

    Take a picture when done and post in the forum please.
      My Computers


  3. Posts : 62
    Windows 10 Home
    Thread Starter
       #3

    Hi Ztruker

    I have not looked at your dumps yet, but try disabling Fast Startup, see if that resolves the problem.
    How to Turn On or Off Fast Startup in Windows 10
    The Fast startup was already off

    Here the memory test: Memtest86 +.JPG - Google Drive
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    All 3 dumps are PAGE_FAULT_IN_NONPAGED_AREA (50).

    Since memory looks good run Driver Verifier and see if a driver is having problems.

    Run Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    Follow instructions here to decide which drivers you want to test. 3-5 is a good start. Add 3-5 more every two hours until all are selected or you get a BSOD.

    Enable and Disable Driver Verifier in Windows 10

    Familiarize yourself with how to get out of Driver verifier from the above link and from the first link.
      My Computers


  5. Posts : 62
    Windows 10 Home
    Thread Starter
       #5

    Hi Ztruker

    Today when I turned on the PC I had a new BSOD:
    "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

    I enabled the verifier and after the reboot I had a BSOD:
    "DRIVER_VERIFIER_DETECTED_VIOLATION"
    The element that cause the issue is: Focusriteusb.sys

    After this i was unable to log in.
    I tried to stop the WDV from the command prompt in Windows RE with the commands
    - verifier /reset
    - verifier /bootmode resetonbootfail

    But it didn't work, so i restored the PC with a restore point done before the execution of the tool
    I took some screenshots of BlueScreenView maybe it can help

    The Focusrite device is my audio interface that i use to make music on my PC (rec session...etc)

    Link with the screenshots and the memory.dmp file
    Ztruker - Google Drive
    Win10 BSOD Page fault in non paged area Attached Files
    Last edited by Jigen; 09 Sep 2021 at 08:15.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    Sorry for the long delay. My wife has been pretty sick so I've spent all my time with her.

    I don't see a verifier generated dump.

    Is there an updated version of the Focuswrite software available? If not, for testing purposes can you remove the software for now to see if that eliminates the BSOD problem?
      My Computers


  7. Posts : 62
    Windows 10 Home
    Thread Starter
       #7

    Hi Ztrucker, sorry i had some problems with my network

    Sorry for the long delay. My wife has been pretty sick so I've spent all my time with her.
    Don't worry

    I took an image of the BSOD caused by the verifier: BSOD.JPG - Google Drive


    Is there an updated version of the Focuswrite software available? If not, for testing purposes can you remove the software for now to see if that eliminates the BSOD problem?
    I have the last version available on their site: 4.65.5
    Ok i will remove the software, one question, do i have to uninstall the driver from the device manager, or i have to use the uninstaller?
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #8

    I would just uninstall the program and see if the device driver gets uninstalled first.
      My Computers


  9. Posts : 62
    Windows 10 Home
    Thread Starter
       #9

    Hi Ztrucker
    I have been busy during last week, but i'm back now

    I would just uninstall the program and see if the device driver gets uninstalled first.
    I uninstalled the Focusrite program from the uninstaller
    After the restart of the PC, the device still appears in the list with the driver 4.65.5
    The audio is not working anymore

    Here an image of the device manager:Device list.PNG - Google Drive


    PS: In the first post i talked about random freezes that is a problem not solved yet
    This issue in the last month happened only when i use youtube, particularly when i pause a video
      My Computer


  10. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #10

    Try Driver Verifier again please, now that Focusrite is uninstalled. Let's see what else shows up.
      My Computers


 

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