Computer restarting unexpectedly. Possible BSOD.

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  1. Posts : 126
    Windows 10
       #1

    Computer restarting unexpectedly. Possible BSOD.


    Winver 21H1 19043.985

    Hello. My computer that houses all my servers seems to be restarting on its own every couple days. Event logs show an unexpected shutdown. I cannot tell if this is a BSOD or something else. I have automatic Windows updates forcefully disabled so that Windows updates wouldn't auto reboot and I perform those manually. I check this computer remotely once or twice a week or when I notice my servers are down so it is hard for me to watch this computer all the time. I have attached the log collector. I have not witnessed an actual BSOD and there seems to be no BSOD dumps. The computer is connected to a battery backup. Thank you for looking into this.
    Computer restarting unexpectedly. Possible BSOD. Attached Files
      My Computer

  2. tomdsr's Avatar
    Posts : 319
    10 Pro
       #2

    JDubbedN said:
    Winver 21H1 19043.985

    Hello. My computer that houses all my servers seems to be restarting on its own every couple days. Event logs show an unexpected shutdown. I cannot tell if this is a BSOD or something else. I have automatic Windows updates forcefully disabled so that Windows updates wouldn't auto reboot and I perform those manually. I check this computer remotely once or twice a week or when I notice my servers are down so it is hard for me to watch this computer all the time. I have attached the log collector. I have not witnessed an actual BSOD and there seems to be no BSOD dumps. The computer is connected to a battery backup. Thank you for looking into this.
    Not a bsod
      My Computers


  3. Posts : 126
    Windows 10
    Thread Starter
       #3

    tomdsr said:
    Not a bsod
    Can you explain why it is not considered a BSOD? Was there something in the logs that you saw that identifies the problem as something else?
      My Computer

  4. tomdsr's Avatar
    Posts : 319
    10 Pro
       #4

    JDubbedN said:
    Can you explain why it is not considered a BSOD? Was there something in the logs that you saw that identifies the problem as something else?
    well, there is no dmp files, the error report files dont show much besides it was restarted
      My Computers


  5. Posts : 39,157
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    tomdsr said:
    Not a bsod
    Computer's that have BSOD may display error messages indicating that they failed to create dump files.

    This computer had reported failure to create the dump files.

    One option is to troubleshoot the failure by running this script:

    Tuneup_plus_log.bat Click here to go to the BSOD batch repository to download and run this batch file.
      My Computer


  6. Posts : 126
    Windows 10
    Thread Starter
       #6

    zbook said:
    Computer's that have BSOD may display error messages indicating that they failed to create dump files.

    This computer had reported failure to create the dump files.

    One option is to troubleshoot the failure by running this script:

    Tuneup_plus_log.bat Click here to go to the BSOD batch repository to download and run this batch file.
    I ran the tuneup bat file and I was prompted to restart the computer to fix some errors. I restarted. Unfortunately this computer is remote and no monitor is hooked up to it so I was unable to see anything before the OS loaded in. How should I proceed?
    Last edited by JDubbedN; 25 Aug 2021 at 18:52.
      My Computer



  7. Posts : 39,157
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    The prompt to restart was likely related to: chkdsk /scan
    It can find problems with the drive file system that can be fixed offline with chkdsk /spotfix.


    Search for:
    C:\Users\%Username%\AppData\Local\Temp\Tuneup.log
    C:\Users\%Username%\AppData\Local\Temp\T.txt

    (change %Username% to the applicable user name as needed)

    Post share links using one drive, drop box, or google drive.


    The best option is to run this command overnight: chkdsk /r /v

    The command can be run from:
    a) administrative command prompt
    b) command prompt at boot
    c) safe mode
    d) windows recovery environment (RE)
    etc.


    Microsoft Windows [Version 10.0.19042.1165]
    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y




    These are some links / tutorials to run the command and read results:

    Read Chkdsk Log in Event Viewer in Windows 10
    Drive Error Checking in Windows 10
    Cancel a Scheduled Chkdsk at Boot in Windows 10
    https://docs.microsoft.com/en-us/win...ommands/chkdsk
      My Computer


  8. Posts : 126
    Windows 10
    Thread Starter
       #8

    zbook said:
    The prompt to restart was likely related to: chkdsk /scan
    It can find problems with the drive file system that can be fixed offline with chkdsk /spotfix.


    Search for:
    C:\Users\%Username%\AppData\Local\Temp\Tuneup.log
    C:\Users\%Username%\AppData\Local\Temp\T.txt

    (change %Username% to the applicable user name as needed)

    Post share links using one drive, drop box, or google drive.


    The best option is to run this command overnight: chkdsk /r /v

    The command can be run from:
    a) administrative command prompt
    b) command prompt at boot
    c) safe mode
    d) windows recovery environment (RE)
    etc.


    Microsoft Windows [Version 10.0.19042.1165]
    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y




    These are some links / tutorials to run the command and read results:

    Read Chkdsk Log in Event Viewer in Windows 10
    Drive Error Checking in Windows 10
    Cancel a Scheduled Chkdsk at Boot in Windows 10
    https://docs.microsoft.com/en-us/win...ommands/chkdsk
    Please see tuneup.log as requested. I also performed chkdsk /r /v and rebooted. My computer still did reboot again unexpectedly last night at around 3:30am CST without warning. Please let me know the next steps you would like me to take.
      My Computer


  9. Posts : 39,157
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    For any BSOD or unexpected shutdown and restart post a new V2.

    Search for C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20200820-1717.dmp and post a share link into this thread.

    Code:
    8/20/2020 5:17:10 PM      0.25 C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20200820-1717.dmp


    Open administrative command prompt and type or copy and paste:

    reagentc /info



    When available post chkdsk /r /v for each drive:
    The command may take substantial time so run overnight.


    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 325.9 GB
    Total Space: 487.3 GB
    File System: NTFS
          Model: KINGSTON OM8PCP3512F-A02
    
          Drive: D:
     Free Space: 3748.5 GB
    Total Space: 9537.5 GB
    File System: NTFS
          Model: ASMT ASM1352R-Safe SCSI Disk Device
    
          Drive: E:
     Free Space: 2557.8 GB
    Total Space: 3815.4 GB
    File System: NTFS
          Model: JMicron Generic SCSI Disk Device
    
          Drive: R:
     Free Space: 2.0 GB
    Total Space: 2.0 GB
    File System: NTFS
          Model: n/a
      My Computer


  10. Posts : 126
    Windows 10
    Thread Starter
       #10

    zbook said:
    For any BSOD or unexpected shutdown and restart post a new V2.

    Search for C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20200820-1717.dmp and post a share link into this thread.

    Code:
    8/20/2020 5:17:10 PM      0.25 C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20200820-1717.dmp
    V2 Log.

    .dmp file
      My Computer


 
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