Computer restarting unexpectedly. Possible BSOD.

Page 8 of 9 FirstFirst ... 6789 LastLast

  1. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #71

    Please turn off WDV.

    The earlier driver continues to misbehave despite replacement.

    This is typically seen with malfunctioning hardware.

    See if you can swap test hardware (use alternative LAN hardware.......USB).



    RT640X64.SYS
    PCIe GbE Family Controller
      My Computer


  2. Posts : 141
    Windows 10
    Thread Starter
       #72

    I'll turn off WDV and use a USB to Ethernet adapter. The micro form factor of the computer doesn't allow to change or add a NIC. So using wireless or a USB to Ethernet adapter is my only option. It'll take me several days to get physical access to the computer and add the adapter. Please give me about a week. Thanks!
      My Computer


  3. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #73

    Please make sure Windows updates of non-Microsoft drivers is disabled:
    Enable or Disable Driver Updates in Windows Update in Windows 10

    Once the new hardware is use > uninstall the Realtek driver
      My Computer


  4. Posts : 141
    Windows 10
    Thread Starter
       #74

    Zbook,

    I apologize it took me so long to get back with you. On a good note, since my last post 3 weeks ago, there has not been any BSOD's. The computer has been running smoothly without issue.

    I did however went ahead and purchased this usb ethernet adapter. I performed the following steps...

    1. Disabled Windows 10 driver updates per your instructions.
    2. Installed the USB ethernet adapter and installed the latest drivers from the UGREEN website. Model is 20265.
    3. Uninstalled the realtek driver software for the on-board ethernet adapter.
    4. Rebooted computer. The USB ethernet adapter is working and the computer is online.
    5. Do you want me to startup WDV again?

    I would like to note that 3 weeks went by without a BSOD. And I feel like the BSOD's were occurring possibly because I had a 7 days to die server running in the background which I had disabled around the same time of my last post because we were done with the server. So I am wondering if the combination of the 7 days server was running was causing the on-board network adapter to look like it's failing.
      My Computer


  5. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #75

    Nice progress.
    It appears to have been malfunctioning hardware.
    The longer the testing period the stronger the confirmation.

    If there are no BSOD for another week you can turn back on Windows updates of non-Microsoft drivers.

    Then if there are no BSOD this will be the final confirmation.
      My Computer


  6. Posts : 141
    Windows 10
    Thread Starter
       #76

    I should clarify. I just performed the changes today and am now using the USB to Ethernet adapter. So its only been a couple hours of testing.

    The 3 weeks I am referring to is that I was still using the built in Ethernet port. And it had no BSOD's since my last post 3 weeks ago. That's why I am thinking the 7 days server might have something to do with the BSOD since the BSOD only happened when the 7 days server was going during our testing phase.

    So what I will do is now that I have installed the USB to Ethernet adapter, just a couple hours ago, I will start up the 7 days server and run the computer like it was running when we were getting the BSOD's and will report back.
      My Computer


  7. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #77

    Okay.
    It needs time to test.
      My Computer


  8. Posts : 141
    Windows 10
    Thread Starter
       #78

    zbook said:
    Okay.
    It needs time to test.
    Unfortunately, the next day after installing the USB ethernet adapter, computer froze again. Please see new V2 log.

    Something to note. This machine has a couple different servers going on. One is Plex. As soon as I launched my Plex app on my Amazon Fire TV, I received notification from my network monitoring device, Fing, that the server had gone offline. That and the 7days to die server was running as well. But the server worked fine with no problems for 3 straight weeks and I had launched Plex several times on multiple devices but the 7 days to die dedicated server hadn't been running because we stopped playing the game. But I ran the 7 days server to test. Also, the RAMdisk software was running as well when the 7 days server was running and we though it was the RAMdisk software. But maybe the RAMdisk software was working fine. So I am wondering if the 7 days dedicated server software has a memory leak. Or it is using up so much memory that when I attempt to use Plex that's it and computer freezes.
      My Computer


  9. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #79

    Please run chkdsk /b /v on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

    These may take many hours so run overnight as needed.


    Microsoft Windows [Version 10.0.19043.1288]
    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /b /v C:
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    Read Chkdsk Log in Event Viewer in Windows 10




    Read these links on Windows Driver Verifier (WDV):
    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...9e4c983?auth=1



    Please do not use WDV until it is communicated in this thread.




    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 320.8 GB
    Total Space: 487.3 GB
    File System: NTFS
          Model: KINGSTON OM8PCP3512F-A02
    
          Drive: D:
     Free Space: 3694.3 GB
    Total Space: 9537.5 GB
    File System: NTFS
          Model: ASMT ASM1352R-Safe SCSI Disk Device
    
          Drive: E:
     Free Space: 3815.2 GB
    Total Space: 3815.4 GB
    File System: NTFS
          Model: JMicron Generic SCSI Disk Device
      My Computer


  10. Posts : 141
    Windows 10
    Thread Starter
       #80

    Please see new V2 Log.

    I was performing these scans remotely on a phone while I was out of town and I just wasn't able to do the whole "Read chkdsk logs" that you requested on a tiny phone. Let me know if I need to do this again.

    The server has been running smoothly without any BSOD's because I have stopped running the 7 days to die dedicated server. The computer seems to only BSOD when the 7 days to die dedicated server is running.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:47.
Find Us




Windows 10 Forums