Computer restarting unexpectedly. Possible BSOD.

Most often safe mode is unavailable when RE displays disabled.


After completing WDV testing please report whether you can open each:
safe mode
safe mode with command prompt
safe mode with networking



If there are no BSOD after 24 hours then add all customized tests for the remaining 24 hours.

Problem occurred again. I couldn't get a BSOD screen this time. Here is the v2log.

Please uninstall and reinstall:
rt640x64.sys
Realtek RT640 NT Driver

See if you can find a better source than: (otherwise use this source)
Realtek network drivers for RTL8101E and Windows 7 64bit


Then restart WDV.

Code:

rt640x64	Realtek RT640 NT Driver	c:\windows\system32\drivers\rt640x64.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

Code:

rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Running    OK         TRUE        FALSE        4,096             655,360     0          5/24/2019 3:47:02 AM   C:\windows\system32\drivers\rt640x64.sys         4,096

Code:

Name	[00000010] Realtek PCIe GbE Family Controller
Adapter Type	Ethernet 802.3
Product Type	Realtek PCIe GbE Family Controller
Installed	Yes
PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_012310EC&REV_15\4&AC7D6AB&0&01000000684CE00000
Last Reset	9/17/2021 1:24 AM
Index	10
Service Name	rt640x64
IP Address	192.168.0.150
IP Subnet	255.255.255.0
Default IP Gateway	192.168.0.1
DHCP Enabled	No
DHCP Server	Not Available
DHCP Lease Expires	Not Available
DHCP Lease Obtained	Not Available
MAC Address	‪84:47:09:00:74:92‬
I/O Port	0x0000E000-0x0000E0FF
Memory Address	0xFCD04000-0xFCD04FFF
Memory Address	0xFCD00000-0xFCD03FFF
IRQ Channel	IRQ 4294967258
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (9.1.410.2015, 678.00 KB (694,272 bytes), 12/7/2019 3:07 AM)

I uninstalled the network driver via device manager. I then reinstalled it via the manufacturers website which is here.

New V2 log.

I have start WDV again.

Got another freeze/BSOD. But never saw the BSOD. Here is the V2 log.

Turn off Windows updates of non-Microsoft drivers:

Enable or Disable Driver Updates in Windows Update in Windows 10


See if you can find an older driver for rt640x64.sys.

Uninstall the current driver then install an older driver.


Then restart WDV and run for 36 hours.

Code:

fffff805`55130000 fffff805`551dd000   rt640x64   (pdb symbols)          c:\symbols\rt640x64.pdb\02F8DCCAA5214A85AD85D14C2A9098861\rt640x64.pdb
    Loaded symbol image file: rt640x64.sys
    Mapped memory image file: c:\symbols\rt640x64.sys\5CE7AF86ad000\rt640x64.sys
    Image path: rt640x64.sys
    Image name: rt640x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri May 24 01:47:02 2019 (5CE7AF86)
    CheckSum:         000B965B
    ImageSize:        000AD000
    File version:     9.1.410.2015
    Product version:  9.1.410.2015
    File flags:       8 (Mask 3F) Private
    File OS:          40004 NT Win32
    File type:        3.6 Driver
    File date:        00000000.00000000
    Translations:     0000.04b0
    Information from resource tables:
        CompanyName:      Realtek                                        
        ProductName:      Realtek 8125/8136/8168/8169 PCI/PCIe Adapters                                        
        InternalName:     rt640x64.sys
        OriginalFilename: rt640x64.sys
        ProductVersion:   9.001.0410.2015
        FileVersion:      9.001.0410.2015
        FileDescription:  Realtek 8125/8136/8168/8169 NDIS 6.40 64-bit Driver                                        
        LegalCopyright:   Copyright (C) 2019 Realtek Semiconductor Corporation. All Right Reserved.

Code:

Name	[00000010] Realtek PCIe GbE Family Controller
Adapter Type	Ethernet 802.3
Product Type	Realtek PCIe GbE Family Controller
Installed	Yes
PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_012310EC&REV_15\4&AC7D6AB&0&01000000684CE00000
Last Reset	9/20/2021 3:19 AM
Index	10
Service Name	rt640x64
IP Address	192.168.0.150, fe80::ece2:e5a2:2e2:fbdc
IP Subnet	255.255.255.0, 64
Default IP Gateway	192.168.0.1
DHCP Enabled	Yes
DHCP Server	192.168.0.1
DHCP Lease Expires	9/21/2021 3:19 AM
DHCP Lease Obtained	9/20/2021 3:19 AM
MAC Address	‪84:47:09:00:74:92‬
I/O Port	0x0000E000-0x0000E0FF
Memory Address	0xFCD04000-0xFCD04FFF
Memory Address	0xFCD00000-0xFCD03FFF
IRQ Channel	IRQ 4294967258
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (9.1.410.2015, 678.00 KB (694,272 bytes), 12/7/2019 3:07 AM)

Code:

rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Running    OK         TRUE        FALSE        4,096             655,360     0          5/24/2019 3:47:02 AM   C:\windows\system32\drivers\rt640x64.sys         4,096

Code:

rt640x64	Realtek RT640 NT Driver	c:\windows\system32\drivers\rt640x64.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

I installed the disable windows driver registry and restarted.
I then uninstalled the network drivers through device manager.
I then installed the realtek drivers from here
I then rebooted the computer and am continuing to test with WDV.

Absolutely no freezes or BSOD's for 4 days. So this is good news. What are your next steps? I am about to be unavailable for about a week but when I get back I'll perform the steps. Thanks!

That's great news.

You're very welcome.



Make sure WDV was turned off.

Whenever possible please update the progress with the steps in post #61

Post a new V2.

Well unfortunately the problem came back. I hadn't continued with your last post yet. My computer was still running WDV because I hadn't gotten around to turning it off yet. It had been running for about 5 days straight. Could running WDV for 5 days straight inevitably cause a BSOD?

V2 log Dropbox - ENTERTAINMENTR-(2021-09-28_01-26-10).zip - Simplify your life