Computer restarting unexpectedly. Possible BSOD.

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  1. Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       #51

    Find a flash drive that you can format (> or = 8 GB).

    Create a bootable Windows 10 iso 21H1:

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File


    Do not use WDV until it is communicated in this thread.



    Is the EaseUS Todo Backup image up to date?
    Last edited by zbook; 09 Sep 2021 at 23:32.
      My Computer


  2. Posts : 141
    Windows 10
    Thread Starter
       #52

    zbook said:
    Find a flash drive that you can format (> or = 8 GB).

    Create a bootable Windows 10 iso 21H1:

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File


    Do not use WDV until it is communicated in this thread.



    Is the EaseUS Todo Backup image up to date?
    Bootable Windows 10 iso 21H1 created.

    I don't use EaseUS anymore. I use the Synology Active Backup for Business. And a backup was done 2 days ago.
      My Computer


  3. Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       #53

    See if you can boot into safe mode:

    shift + restart
    or
    Administrative command prompt: shutdown /r /o /f /t 00

    Boot into Safe Mode on Windows 10
      My Computer


  4. Posts : 141
    Windows 10
    Thread Starter
       #54

    What are your instructions for safe mode?
      My Computer


  5. Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       #55

    Please indicate whether the computer was or was not able to open safe mode, safe mode with command prompt, or safe mode with networking.
      My Computer


  6. Posts : 141
    Windows 10
    Thread Starter
       #56

    I am just trying to get a bit more instructions before I find time to sit down and complete your steps. It sometimes requires necessary scheduling so that I can sit down and attempt your steps. Anyways, when I find the time to boot into safe mode I'll update.
      My Computer


  7. Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       #57

    If the computer can boot into safe mode then you can use safe mode to turn off WDV.

    If the computer cannot boot into safe mode then you can use the bootable windows 10 iso to turn off WDV.

    Once the BSOD are fixed you can try modifying Windows or even better the full disk drive (the partitions are missing or out of sequence).


    https://docs.microsoft.com/en-us/win...ive-partitions
      My Computer


  8. Posts : 141
    Windows 10
    Thread Starter
       #58

    Thank you for your patience. I have some time now to continue troubleshooting.

    I have been able to successfully load into Safe Mode.

    How would you like me to proceed?
      My Computer


  9. Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       #59

    Open administrative command prompt and type or copy and paste:

    reagentc /info
    sfc /scannow
    dism /online /cleanup-image /restorehealth

    Post results into this thread.

    Make a new restore point.


    Restart WDV
    Test for 48 hours with all customized tests except [ ] 0x00000004 Randomized low resources simulation.
    Last edited by zbook; 15 Sep 2021 at 23:27.
      My Computer


  10. Posts : 141
    Windows 10
    Thread Starter
       #60

    Code:
    Microsoft Windows [Version 10.0.19043.985]
    (c) Microsoft Corporation. All rights reserved.
    
    C:\windows\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:
    
        Windows RE status:         Disabled
        Windows RE location:
        Boot Configuration Data (BCD) identifier: cd975dab-2eb5-11eb-953d-c7701ad9d827
        Recovery image location:
        Recovery image index:      0
        Custom image location:
        Custom image index:        0
    
    REAGENTC.EXE: Operation Successful.
    
    
    C:\windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    Image Version: 10.0.19043.985
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\windows\system32>
    Running WDV as stated for the next 48 hours.
      My Computer


 

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