Computer restarting unexpectedly. Possible BSOD.

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  1. Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Search for:

    8/25/2021 12:54:32 AM 0.25 C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20210825-0054.dmp
    8/25/2021 1:28:53 AM 0.25 C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20210825-0128.dmp

    Post share links for each.
      My Computer


  2. Posts : 141
    Windows 10
    Thread Starter
       #12

    zbook said:
    Search for:

    8/25/2021 12:54:32 AM 0.25 C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20210825-0054.dmp
    8/25/2021 1:28:53 AM 0.25 C:\windows\LiveKernelReports\USBHUB3\USBHUB3-20210825-0128.dmp

    Post share links for each.
    USBHUB3-20210825-0054.dmp

    USBHUB3-20210825-0128.dmp
      My Computer


  3. Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    See rule #4:
    https://www.tenforums.com/misc.php?do=showrules

    The logs displayed piracy / crack.

    Please uninstall any pirated / cracked software and any tools / methods used to bypass the activation of software.
      My Computer


  4. Posts : 141
    Windows 10
    Thread Starter
       #14

    zbook said:
    See rule #4:
    https://www.tenforums.com/misc.php?do=showrules

    The logs displayed piracy / crack.

    Please uninstall any pirated / cracked software and any tools / methods used to bypass the activation of software.
    Can you be more specific as to the name of this piracy/crack you have uncovered in the logs so I can figure out how to remove it? That was probably put on years ago as a test machine and I have since purchased a legitimate key for this machine and that software should no longer be installed.
      My Computer


  5. Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    EaseUS.
      My Computer


  6. Posts : 141
    Windows 10
    Thread Starter
       #16

    zbook said:
    EaseUS.
    Thank you. Ironically I have a legit key for that but has since been replaced with Synology's NAS backup software so I don't even use it anymore. The software has been removed. What can I provide to show it has been removed? And will I be able to still receive your support after this?
      My Computer


  7. Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Please clean the hosts file then post a new V2.

    Reset Hosts file back to default in Windows
      My Computer


  8. Posts : 141
    Windows 10
    Thread Starter
       #18

    zbook said:
    Please clean the hosts file then post a new V2.

    Reset Hosts file back to default in Windows
    Done. I have a couple users that are occupying my server right now. Once they get off I will be able to reboot the machine, removing the remnants of the software and then will provide you a new V2. Thank you.

    - - - Updated - - -

    Here is there new V2 log.
      My Computer


  9. Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Monitor the computer for spontaneous unexpected shutdown's or restarts or BSOD.
    Then post new V2 results.


    Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
      My Computer


  10. Posts : 141
    Windows 10
    Thread Starter
       #20

    zbook said:
    Monitor the computer for spontaneous unexpected shutdown's or restarts or BSOD.
    Then post new V2 results.


    Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
    New V2

    I rarely ever use ccleaner. It is the free version so it doesn't auto clean anything. I have to do it manually and I haven't use it in months.
    Computer restarting unexpectedly. Possible BSOD.-2021-08-28_20-13-17.png

    I've been using Nirsoft's TurnedOnTimesView software to follow when my computer restarts unexpectedly. Also when I have to restart a server or two because I don't have them set to auto start also gives me an indication that the computer restarted. Previous times the Nirsoft software will list an unexpected restart but not this time which happened sometime between 2:00am this morning and now. Here is the TurnedOnTimesView log in case that might help.

    TurnedOnTimesView Log
      My Computer


 

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