Hello everyone, I've been having this BSOD problem for a while now so I thought that you guys could help me. I've asked a few other people for help but they all seem to give up after a while. I've tried to fix it by doing a few things like for example resetting my PC, but nothing seems to fix it. I will attach the V2 Log collector ZIP below. I appreciate all support given.
Windows Version: 21H1
Update BIOS - G11CD - Support
Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
Run Sea Tools for Windows (all drives)
long generic test
Post an image of the test result into the thread
SeaTools (Windows) |
Seagate
How to use SeaTools for Windows | Seagate Support US
These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
Run:
Crucial System Scanner
Code:------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 51.7 GB Total Space: 121.0 GB File System: NTFS Model: SanDisk SD8SBAT128G1002 Drive: D: Free Space: 824.5 GB Total Space: 953.9 GB File System: NTFS Model: WDC WD10EZEX-22MFCA0
You have installed
Auslogics Driver Updater
1.24.0.3
Auslogics Labs Pty Ltd
20210808
I recommend you cease to use it. Many of these apps have a history of finding the wrong driver.
You should find your drivers either from Microsoft updates which although not perfect is more reliable than these third party apps,, as Micropsoft obtain their driver updates from the app/motherboard/OEM supplier., or from the various sites such as Nvidia and Asus for your board.
2. You also have a full set of Python software installed
Python 3.9.6 Add to Path (64-bit) 3.9.6150.0
I recommend that you uninstall all Python software and see if that improves the situation.
3. The logs show that you also have this
Wallpaper Engine
Wallpaper Engine Team
Although not usually responsible for BSOD itself, it can cause a BSOD on graphic related issues and some of your logs appear to show a hardware error - albeit a corrected one on the root of the PCI Express slot.
This report has appeared many times
Event[363]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2021-08-07T14:50:58.7930000Z
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-GMP7FO9
Description:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus Device: Function: 0x0:0x1C:0x6
Secondary Bus Device: Function: 0x0:0x0:0x0
Primary Device Name: PCI\VEN_8086&DEV_A116&SUBSYS_86941043&REV_F1
Secondary Device Name:
I have emboldened the primary device name
that is
Intel Corporation 8086 Vendor 100 Series/C230 Series Chipset Family PCI Express Root Port #7 a116 device name
I recommend you go here
Intel(R) Driver & Support Assistant
It is not perfect but finding the correct chipset driver is quite difficult unless you simply download the one on the motherboard site which I do not think is the latest
From your logs I am not sure you have the correct driver version . It COULD possibly be Auslogics error if you have allowed that to install it.
Finally for this post I do not see any evidence of Norton installed but your computer spec says
Memory: DDR4 two sticks with 8GB
Graphics Card: NVIDIA GeForce GTX 1060 3GB
Browser: Chrome
Antivirus: Norton
and why do you have so many software development tools installed - are you familiar with the use of all these OR was using these an attempt to solve your crashes.
I checked the G11CD-K BIOS website and saw that I had already had the 0807 version which was the latest version I was able to download. I believe that this is because of the 1002 version not being for Kabylake, which I seem to be using.
I then screenshotted the wanted tabs in HDTune which will be linked below.
Health:
SSD: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
HDD: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Benchmark:
SSD: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
HDD: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Error Scan
SSD: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
HDD: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
I sadly wasn't able to take a screenshot of the SeaTools long generic test, but both devices came out green without any errors.
In addition, I also ran the Crucial System Scanner which gave me an Above Average score of 223.
I also uninstalled both the Auslogic Driver Updater and python from my computer. I don't although believe that Wallpaper Engine has been the problem since it's been in safe mode and not used, but I have deleted it nonetheless to see if it helps out my situation. Intel Driver & Support Assistant didn't find any outdated drivers either. And I actually haven't got Norton installed right now since someone else told me to delete it since it could have been the problem to my crashes, and I just haven't got around to reinstalling yet. The developing tools are just for personal use and haven't been used in any way to repel the crashes.
I haven't yet been able to test if any of this has helped, but I will post an update on the result in the following days. I appreciate the help and useful information.
Cheers
Norton could have possibly been the reason
Were the dumps after Norton, was uninstalled, as I said I could not see it in the logs
Please let me know if you get another crash or anything amiss
I have examined the logs again and I cannot identify a specific definite cause
What make is the GTX1060 please.
What is the make and full model of the PSU please.
Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
After running chkdsk on all drives:
Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance
Ok so I tried out my computer after the last changes and they sadly didn't work. I got another BSOD and another minidump which I will have linked below. My GPU and PSU information will also be stated below and if any other information is needed feel free to tell me.
Minidump After Last Changes: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
My GPU is an NVIDIA GTX 1060 3GB
PSU Picture: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
I also ran the chkdsk on both of my drives which were chkdsk /r /v C: and chkdsk /r /v D:. The information from these tests will be linked below.
chkdsk /r /v C: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
chkdsk /r /v D: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
I also downloaded the Hard Drive Sentinel program taking an image of each tab and drive. These are also all named and linked below. If any other information is needed to repel the problem feel free to tell me.
Hard Drive Sentinel Information Drive C:
Overview: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Temperature: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
S.M:A.R.T: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Performance: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Hard Drive Sentinel Information Drive D:
Overview: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Temperature: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
S.M:A.R.T: https://we.tl/t-g01OYwlXi3
Performance: https://we.tl/t-08u0cauVke
Code:C: Tmax 64 deg C.
Run Memtest86 version 9.0 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 and ARM Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
Run:
Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.
For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then > save to the downloads folder > zip > post a separate share link into the thread using one drive, drop box, or google drive
For share links please use one drive, drop box, or google drive.
Please do not use wetransfer.
Good luck with it I will leave you with zbook
I am sure he will solve this for you.
If he does not I will try and help you further
ACBel iPower 85 - 550 watt
LOW QUALITY -
If you have another PSU I suggest you try it.
Are you sure it is a Nvidia 1060 or simply has a Nvidia 1060 graphics chip on the card
As you can see from the various makes offered
Amazon.co.uk : GTX 1060 3GB
Quote