1.    22 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 1
    Windows 10 Pro 64-bit

    BSOD where WinDbg suspects ntkrnlmp.exe


    Hello.

    I have been having BSOD issues for the last several months on this laptop. They most commonly appear when I'm playing music and/or games, and it has gotten to the point where I am hesitant to even play online games anymore, as I often end up getting a BSOD in the middle of a game.

    I recently upgraded to Windows 10 hoping that it may help things, but it did not. I followed a WinDbg guide (from sevenforums I believe) and found that one of my video drivers was failing, so I updated that and my BSOD issues have become less frequent, but they still persist. The most recent crashes blame ntkrnlmp.exe and the reading I've done suggests that ntkrnlmp.exe is most likely a red herring and the actual issue lies elsewhere. I tried running Prime95's Blend Test, but it just caused my computer to BSOD after 10-15 minutes, and all of the tests in the log succeeded. Event viewer lists recent bugchecks as 0x0000003d and 0x0000001a.

    I don't really know where to go from here. Any help would be greatly appreciated.

    Thanks!
      My ComputerSystem Spec
  2.    23 Aug 2015 #2
    Join Date : Jun 2015
    Posts : 12,689
    Windows 10 Pro

    Please run MemTest86+ to test your RAM, MemTest86+ tutorial
    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
    Last edited by axe0; 24 Aug 2015 at 12:39.
      My ComputersSystem Spec

 


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