W10 BSOD. A lot of kinds.


  1. Posts : 3
    W11 Insider
       #1

    W10 BSOD. A lot of kinds.


    Hello, I am new to the forum. I have an Acer Nitro 7 AN715-51 laptop, bought about two years ago. Since about 6 months of purchase date, it started crashing BSOD for different reasons, of many types and names that I no longer have registered. This behavior started with one of the W10 updates. At that time, I started to roll back the W10 versions and the problem persisted. I have tried to downgrade to Windows versions prior to W10 (such as w8 or w7), but I cannot use them because most of the hardware that this laptop has, there are no compatible drivers. Well after that, I started isolating hardware, taking out one RAM, then the other, then I tried installing the O.S. on another hard drive and the problem persists.

    I've been using my laptop all this time knowing that it will eventually will crash BSOD.
    Now that W11 is available, I installed it, thinking that with that hopefully it could be fixed, but it didn't.
    I have rolled back to W10 now.

    BSODs are completely random, they can occur within 15 minutes, or 48 hours after the computer is turned on, and the messages sent by the O.S. change variously.
    It's not the RAM
    It's not the SSD
    It is not the undervolt that I have, because I have deactivated it and the problem persists
    The BSOD has never occured when I am playing a game or something that requires a lot of GPU use, it usually occurs when I use the laptop, then press win + L to block it and when I return, I enter my PIN and... BSOD.

    I no longer know what to do to avoid this.

    I forgot to mention that I sent the laptop in for Acer service, but they couldn't replicate the problem and did nothing. The warranty period has already expired.

    Hopefully you can help me.

    Windows 10 20H2 19042.1110

    Thanks in advice

    9750H-(2021-08-03_13-10-26).zip - Google Drive
      My Computer

  2. axe0's Avatar
    Posts : 14,856
    Windows 10 Pro
       #2

    Hi,

    You probably received the laptop with Windows preinstalled, why use a crack and install Enterprise? Common policy is that support is not provided to cracked installations.
      My Computers


  3. Posts : 3
    W11 Insider
    Thread Starter
       #3

    axe0 said:
    Hi,

    You probably received the laptop with Windows preinstalled, why use a crack and install Enterprise? Common policy is that support is not provided to cracked installations.
    Yes, you are right. Didnt know that my computer has a cracked license. I will recover my purchased license and come back here.
      My Computer

  4. axe0's Avatar
    Posts : 14,856
    Windows 10 Pro
       #4

    Okay, if Windows crashes again just run the V2 log collector again and upload a new zip file.
      My Computers


  5. Posts : 3
    W11 Insider
    Thread Starter
       #5

    axe0 said:
    Okay, if Windows crashes again just run the V2 log collector again and upload a new zip file.
    Yes, it will take me a while because I have to do a fresh installation of W10. An then, I should collect about 2 to 3 BSODs to post here again.
    Thanks
      My Computer

  6. axe0's Avatar
    Posts : 14,856
    Windows 10 Pro
       #6

    No problem.
      My Computers



 

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