blue screen "hibernating"

  1. Posts : 1
    microsoft windows

    blue screen "hibernating"

    I upgraded my dell laptop windows 8.1 to free windows 10 home. I was downloading some apps from the microsoft store. After the download, my computer wouldn't work. I tried to reinstall windows 10 (duplicate made) from the flash jump drive without success. I downloaded windows 10 from microsoft again but my laptop turned off during this process (my laptop was on battery saver option). I was given a 20 code from windows 10 and it was wanting 25 code. I tried to reinstall windows 8.1 without success. I now get a blue screen with the word "hibernating" I tried downloading things from your website (from my main PC) that I thought might help but my laptop won't load anything from the j drive or dvd drive. Any help you could give this senior citizen would be much appreciated.
      My Computer

  2. Posts : 14,897
    Windows 10 Pro

    Hi may flowers,

    Welcome to the 10forums.

    First thing you should do is create a rescue media USB.
    I think you have to clean your hard drive in order to install windows again.
    In order to do so, you need rescue media. When you have created a rescue media USB boot from it and open command prompt in advanced options.
    Because you can't use your dvd player you would also need to create a windows installation media tool on a USB.
    Create windows 8/8.1 installation media or Create windows 10 installation media

    When you have a rescue media USB and installation media let me know :)
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:39.
Find Us

Windows 10 Forums