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Bridge.sys failure (Multiple BSOD)
Log File Download: Log File
Windows Version: 21H1 (OS Build 19043.1110)
FAILURE_BUCKET_ID: AV_bridge!unknown_function
I have recently been receiving multiple BSOD errors for Bridge.sys Failure here are some information and some of the things I have done to solve this issue:
Update all Drivers
Update all Windows and optional updates
Reset Windows (Reset this PC)
Re-Installed Windows (deleting the partition and reinstalling)
Bought and installed another MB
Bought and installed another (8x4) set of RAM
Updated to ASUS MB to latest BIOS (ver. 2.00)
Ran GPU Stress test for at least 1 hour
Ran RAM Stress test for at least 1 hour
Ran SSD Stress test for at least 1 hour
Ran CPU Stress test for at least 1 Hour
Commands ran:
DISM /Online /Cleanup-Image /CheckHealth - no errors
DISM /Online /Cleanup-Image /ScanHealth - no errors
DISM /Online /Cleanup-Image /RestoreHealth - no errors
SFC /SCANNOW - 3 errors fixed
CHKDSK C: /F
Failed:
Bridge.sys (Most Common)
regsvr32.exe
Error codes:
IRQL_NOT_LESS_OR_EQUAL (Most Common)
SYSTEM_THREAD_EXCEPTION
UNEXPECTED_STORE_EXCEPTION
MEMORY.DMP Errors:
- FAILURE_BUCKET_ID: AV_bridge!unknown_function
- BUCKET_ID: AV_bridge!unknown_function
- PRIMARY_PROBLEM_CLASS: AV_bridge!unknown_function
Notes:
- I ran Driver Verifier for one of the first steps and couldn't boot into windows due to instant
BSOD and boot into safe mode turned it off, queried the MEMORY.DMP file, updated some drivers,
after 2nd run there were no BSOD while running Driver Verifier.
- After a bit more troubleshooting I found the "AV_bridge!unknown_function" I assumed it was
the network bridge between my desktop and laptop that was causing the issue. I plugged a USB
to Ethernet adapter into the USB-Port on the motherboard and the BSOD seemed to stop for
about 10 hours before continuing again.
Conclusion:
I have been troubleshooting this issue for about a week now. Before I knew bridge.sys was a network issue, I had invested in a new Motherboard (Asus B550 Phantom Gaming 4 -> B550 Asus Steel Legend) and new RAM (32GB (8x4) Crucial Ballistix @ 3200MHz) trying to find a hardware issue, but this obviously didn't resolve it. I don't have any good options for Internet speeds where I live, so I have my Samsung Galaxy Note20 Ultra 5G providing a hotspot connection via a USB-C connection to the USB-C port on the front top of my case (Installed with the latest drivers). I had a TP-Link 5-Port Gigabit Desktop (unmanaged) switch between my desktop and laptop connected by two straight-through Cat-6 ethernet cables but removed it and directly connected my two PCs using one of the Straight-Through cables from before (this again obviously didn't solve the issue). I understand Straight-Through ethernet cables are not used for connecting two devices together, I have read somewhere that most modern routers and switches can handle not being connected using cross-over cables, but as my last step for troubleshooting, I have ordered some cross-over cables to see if it will resolve my bridge.sys failure.
Any other troubleshooting steps or help will be much appreciated,
Thank you in advance!
Combatcollier