0x0000000a irql_not_less_or_equal bsod

  1. Posts : 9
    Windows 10

    0x0000000a irql_not_less_or_equal bsod

    Hi. I need help. I have a 10 year old Windows laptop I want to put back into use.

    When I power on the laptop, it never stays on for long. Sometimes 30 to 45 minutes at the most before the system freezes and the noise of the cooling fan get slightly louder. Even knocking the laptop would cause everything to freeze. The only thing I can do at that point is to power off the laptop. Other times the dreaded "blue screen" appears displaying error code before the machine stops and restarts.

    I think the issue is hardware, and I had wanted to replace the CMOS battery to see what happens, but then I turned on the laptop for the first time in a long while and a message came up on CMOS battery before the WIN startup screen appeared.

    I've read the posting instructions, downloaded the V2 Log collector and its not working on my laptop, at all.

    So what are my next steps? Should I go ahead and replace the battery? Its the next bit after I dread doing. Restarting BIOS?

    HP Pavilion g56-130sa

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  2. Posts : 1,392
    Windows 8.1 Enterprise x64
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  3. cgrim1985's Avatar
    Posts : 90
    Windows 10 Pro 64 Bit

    When you see the ‘IRQL_Not_Less_or_Equal’ error pop up, the most common reason for it is due to either a page fault, which is an attempt to access a “non-resident” virtual address, or due to a memory access violation, which is an attempt to write data to a read-only page or to access an undefined page.

    Here are some things to try:

    Boot your computer into Safe Mode to check for software Issues

    While this isn’t a direct fix to the problem, it can tell you if the error code is popping up due to software or hardware issues. If you boot your computer into safe mode and the problem carries on, you know that it is an issue with your computer’s hardware.

    Here is how to boot into Safe Mode:

    1. In the start menu click the Power icon.
    2. Choose the Restart option while holding down your Shift key.
    3. Choose the Troubleshoot option that comes up.
    4. Hit the Advanced options, then Start up settings, and hit Restart.
    5. When Windows reboots, select the Safe Mode option.
    6. Check to see if the problem persists while in Safe Mode.

    Run the built-in Windows Memory Diagnostic tool

    This will test your RAM to see if there is anything wrong with it. To do this, do the following:

    1. Type “memory diagnostic” into your computer’s search box and click on the application that pops up with the name, Windows Memory Diagnostic.
    2. You will be provided with two options. Use the first option to have the application restart your computer and run a scan on the RAM.
    3. If it comes back with an error, check to make sure that your RAM is installed properly. If it is, consider replacing it.
    4. If you get no errors, the problem is being caused by something else.

    Run a system refresh

    When you install a lot of drivers or third-party software, over time these can become outdated and cause conflicts. If you have installed a lot of software or drivers recently and don’t know which one may be causing the problem, you can do a system refresh. It will not cause any personal data loss and it will reset all of your settings back to default values. However, to do this, you will need to have a restore point that was prior to the IRQL error coming up.

    1. Search up your Control Panel, go into it and click on System and Security.
    2. Click on System and in the left-hand navigation menu, you will see System Protection. Click on this.
    3. Choose a location where you would like the restore point and hit Finish.
    4. Your computer will restart and restore.

    You can also do a hard reset without losing your files by using the “reset this PC” option.

    1. Type “settings” into your search bar and open the Settings app.
    2. Click on Update & Security.
    3. Select the Recovery option in the left-hand menu.
    4. Click the “Get started” under the “Reset this PC” option and make sure to keep your files.
    5. Follow the on-screen instructions and complete the hard reset.

    Check your Registry for damaged files.
    If you have any file corruption, they can cause the ‘IRQL_Not_Less_or_Equal’ error. You will want to make a backup of your computer before you do this.

    1. Type ‘cmd’ into your computer search bar and right-click on the Command Prompt application that comes up. Run it as an administrator.
    2. Type in the following command: “sfc /scannow” then hit enter.
    3. Wait for the scan to finish and if corruption is found, Windows will automatically repair it.
    4. Restart the computer and see if the problem still persists.

    Note: If you run into an SFC /Scannow error when starting the scan, please see check out the following link to resolve the issue: “Windows Resource Protection Could Not Perform The Requested Operation“.

    Check your hard drive disk (HDD) for corruption

    Similar to the above method, run the Command Prompt application in administrator mode. Type in “chkdsk C: /f” and hit enter. Make sure to replace “C” with the disk you want to check. The scan will complete and tell you if any errors are found. If there are, you will need to run the Command Prompt again and type in “chkdsk C: /r” and hit enter to get it to repair the damage.
    Run a full antivirus system scan to check for malware

    You will want to run a full system scan with your antivirus software to see if you have any viruses or malware. You can use the built-in Windows Defender software or a third-party antivirus if you have one.
    With Windows Defender, do the following:

    1. Type “windows security” into your computer’s search bar and click on the Windows Securtiy app.
    2. In the new window that pops up, click on the Shield icon that says Virus and Threat Protection.
    3. You will see when the last scan was and a button to do a quick scan. What you want is the Scan options button underneath. Click it.
    4. Choose the Full scan option and hit the Scan now button.

    Update your drivers

    To update your hard drive drivers, you will need to open up File Explorer and then right-click on “This PC” and choose the manage option.

    In the Device Manager, you will want to open up the Disk drives menu and right-click each device underneath and choose the Update driver option. Reboot your computer after each update is done.

    If none of these solve the IRQL_Not_Less_or_Equal (0x0000000A) error, you will need to perform a clean installation of your Windows operating system. You will need access to either a bootable USB drive that has Windows on it or the Windows disk that came with your computer.
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  4. Posts : 9
    Windows 10
    Thread Starter

    Hi. Thank you for taking the time to write this all out for me. I was not able to perform all of the tasks (above) for various reasons. Though running full system scan is a good idea. Missing drivers meant I was not able to connect to the internet, however. So here's some of what I did do.

    I booted the computer into safe mode and utilized the Windows Memory Diagnostic tool, it took two attempts before it finished and presented no errors with the RAM.

    Next, I scanned the system and it mentions "Windows Resource Protection found corrupt files but was unable to fix some of them."
    There was a log file but I get the following when accessing it via notepad; "access denied".

    So what did I do next?

    I ran chkdsk of the C:\ partition, but as in the past and now, it has never, been successful. Just stops the mid way through.

    I ran the DISM command, that too was unsuccessful. I ran SFC and DISM in clean boot state. That too has been a failure. Running SFC in WinRE is not possible, because I do not have a installation CD, for that laptop.

    One Possible Solution(s)?
    I should had mention this before. A full factory reset would have been my first option long ago, but the same symptoms which had originally occurred on Windows, the system stalling whilst in use and having to shut down, that too happened on multiple occasions whilst on Linux Mint via Live Linux USB stick. Probably a dumb question, knowing about the Linux thing now, is the Reset option on Windows still possible?

    if I were to use an installation CD used on another laptop and input the serial key found on system info on the broken one, will that work?
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  5. cgrim1985's Avatar
    Posts : 90
    Windows 10 Pro 64 Bit

    You're welcome and I would try using system restore to try to restore your computer to before the error occurred and if that doesn't work then I would suggest trying to resetting the pc by following this tutorial and as a last resort doing a factory reset.

    I don't see why the serial key found broken laptop wouldn't work on another laptop, but I'm too sure about, that it is worth a try.

    Note: I did some research and if you are using an OEM product key as they are issued by the original equipment manufacturer (OEM) and are not-for-resale and may not be transferred to another computer. If you bought a Full Packaged Product (FPP), commonly known as a "boxed copy" or "retail copy", of Windows from a retail merchant or purchases Windows online from the Microsoft Store. Product keys can be transferred to another PC.
    Last edited by cgrim1985; 24 Jul 2021 at 15:23.
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  6. Posts : 9
    Windows 10
    Thread Starter

    Ah that sucks. My copy is OEM. Oh well. A factory reset it is then. Imagine the updates I'll have to do. After a quick check through, it turns out I have to backup some of the data after all. It comes do to finding the time to backup the data before I'll proceed. I'll report back if problem persists.
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