Daily BSODs; started about a week ago

Hi, I started having daily (sometimes multiple times daily) BSODs that started about a week ago. It seems like the stop codes for these are different every time. Here are some that I have captured:

WHEA_UNCORRECTABLE_ERROR
UNEXPECTED_KERNAL_MODE_TRAP
IRQL_NOT_LESS_OR_EQUAL
KERNEL_SECURITY_CHECK_FAILURE

My device is an LG Gram 17 laptop with 16 GB of memory running Windows 10 Home 20H2, build 19042.1110.

I ran the v2 Log Collector, and uploaded the files to Google Drive here: DESKTOP-KNKQ032-(2021-07-19_15-35-51).zip - Google Drive

I would greatly appreciate any assistance provided on this! Thanks!

Test CPU with Prime95, OCCT and Intel Processor Diagnostic Tool - Prime95 - Stress Test Your CPU OCCT With Four Options - How We Stress Test CPUs How to check CPU with Intel Processor Diagnostic Tool

MrPepka said:

Test CPU with Prime95, OCCT and Intel Processor Diagnostic Tool - Prime95 - Stress Test Your CPU OCCT With Four Options - How We Stress Test CPUs How to check CPU with Intel Processor Diagnostic Tool

I only had a chance to run OCCT so far earlier this evening, and it ran without a hiccup. I did the large test for 30 minutes. I will do the other two as soon as I am able. I also have a full memory dump from one of the BSODs yesterday, if needed. Thanks!

- - - Updated - - -

So I intended to run Prime95 for about 3 hours last night, but it seems to run in the background even after closing the main window, so it ran all night. No problems running it whatsoever. I killed the process this morning and went about starting my work day, and less than 20 minutes later, it blue screened again. I just ran the IPDT test, and everything from that passed. What do I need to do next?



- - - Updated - - -

Had another blue screen this morning. The stop code for yesterday's and today's were both the same: UNEXPECTED_KERNAL_MODE_TRAP.

axe0 said:

Hi there,

Please upload a new zip from the V2 log collector, I'd like to have a look at the newest crashes.

I've uploaded the new ZIP from the V2 log collector here: DESKTOP-KNKQ032-(2021-07-28_11-05-36).zip - Google Drive

I've also uploaded the latest full memory dump here: MEMORY.zip - Google Drive

Thanks!

axe0 said:

Unfortunately, to me this looks like a problem with either the motherboard or the CPU.

The crashes are all over the place, I usually see this when the root cause is the motherboard or the CPU. I am not expecting that any hardware tests will help in finding the exact cause.

Because this is a laptop, the only advice I can give you is either use warranty to get it fixed starting with a CPU replacement is that would be the easiest option practically speaking, or replace the laptop.

One option to try might be removing one of the memory sticks and see if the crashes continue. Issues with the memory (technical incompatibility or simply defects for example), can too cause this kind of problems but it's less common than the CPU or motherboard.

Thanks, axe0! Since this is an Ultrabook form factor, I can't remove or replace memory sticks, unfortunately. I may try reinstalling Windows from scratch as a last-ditch effort before sending it in for repair.

axe0 said:

I would be careful with reinstalling. In general, if there is a problem with hardware required for booting and someone tempts to reinstall Windows, they risk losing everything. During the installation process a BSOD crash may occur leaving you with a half-installed, non-working operating system that you cannot boot from, this usually goes as far as no further attempts work without the installation process crashing.

Thanks for the warning. I will definitely back up all my data first before attempting a reinstall. If the system becomes stuck or bricked due to a partial reinstall, the result will be the same. Either it goes back for repair, or I just take it back to Costco, return it, and get something else. Shame, because this thing is extremely light and has a big, bright display. Hard to find both of those things in a laptop.