Playing games crashes and restarts PC


  1. Posts : 5
    Windows 10 Home 64 bit
       #1

    Playing games crashes and restarts PC


    Issue

    When playing or installing game my system will fully crash, sometimes giving me a BSOD. This only happens with some games, and then only sometimes.
    I've tested games like Apex Legends and Frostpunk, which only sometimes give a crash, and with Minecraft (Java), which has never crashed, even with intense graphics.
    I've also had the system crash when installing games via the Epic Games Store or Steam, but never when installing programs via normal EXEs and MSIs. I've also never had the system crash under normal usage, like using the internet or updating Windows.

    Overall the crashing is extremely inconsistent as well, I've been able to play games that crashed immediately in the past for up to 3 hours without a problem. Another thing is that this issue only started happening recently, after I reset Windows when I got this PC from a family member, who played various games on it without issue.


    Solutions

    I've tried the following:
    - Looking in event viewer
    I've been unable to find anything consistently logged before the crash, but some logs from game crashes have lead me to similar issues on the internet. There also may be things I'm overlooking in event viewer as well.

    - Running CHKDSK
    I ran CHKDSK and the utility found and corrected some errors, this didn't fix the issue.

    - Running DISM and SFC
    I ran both of these utilites, which, if I remember properly, fixed some errors, but didn't fix this issue.

    - Updating/reinstalling video drivers
    I tried updating to the latest versions of Nvidia's GameReady and Studio drivers via GeForce Experience, as well as reinstalling the drivers entirely via a standalone EXE, this didn't fix the issue.

    - Disabling XMP
    I toggled XMP for my memory and it didn't resolve the issue.

    - Checking that my hardware can handle games
    All the components are listed at the bottom of this post, but the CPU, GPU, and memory are all more than fast enough to run any game, and the power supply has more than enough wattage to run them. Nothing is overclocked or changed from recommended settings.


    Theories

    Myself and a few others have had some theories as to what may cause this issue, and may lead to it being resolved:
    - Power issues
    The power provided from my outlet is not enough to run the PC. I highly doubt that this is the cause of the issue, since I have run other powerful PCs just fine off of the same outlet. This also doesn't make sense, since games like Minecraft work, and downloading causes crashes.

    - Issues related to certain game engines
    My personal best guess is that some game engines interact with the drivers in a way that a game like Minecraft doesn't, since Minecraft isn't built off of a traditional engine like Unreal or Source. This doesn't explain crashing when downloading games however.

    - Overheating
    Somewhat related to the power theory, my PSU or other critical components are overheating and shutting down. I've tested the temperatures of my CPU and GPU, and both are well below the maximum temperature where they would shut down. However, I have to way to test the temperature of my power supply, which may be overheating without my knowledge.


    System Specs

    OS Windows 10 Pro 64bit | Build 19043.1110
    CPU Ryzen 7 3700X | Stock clock
    GPU EVGA GeForce RTX 2070 SUPER XC
    RAM Corsair Vengeance LPX 32 GB | Tested with stock speed (2133Mhz) and XMP (3200Mhz)
    Mobo Gigabyte X570 AORUS PRO WIFI
    PSU Cooler Master MWE Gold 750 W 80+ Gold
    SSD Corsair MP600 Force Series Gen4


    Thanks for taking the time to read through this post, I'm willing to provide any information that may be relevant to fixing this issue :)
      My Computers


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 2,732
    Windows 10
       #3

    It has all the hallmarks of overheating.
    If this has happened in the past then this can permanently damage semiconductor components.

    How did you measure the CPU and GPU temperatures. AMD CPUs have non-linear characteristics of the temperature sensors and the software has to take account of this.
    The measurement also has to be made with high CPU and GPU usage, let's say 95%.

    The overheating could be elsewhere in the MOBO components where there are no sensors, that is problematic.

    Epic Games Store or Steam
    That is a separate issue of the game client overlays and so forth. You will already know that these game clients are updated very frequently. Not anything you can do about that.
      My Computer


  4. Posts : 5
    Windows 10 Home 64 bit
    Thread Starter
       #4

    Measuring the CPU temperatures with Core Temp I see approximately
    40℃ to 60℃ when idle
    up to 80℃ under load
    Measuring the GPU temps with the Windows task manager I see
    40℃ - 50℃ when idle
    70℃ - 80℃ when under load

    If it's helpful I also don't feel hot air venting from my PSU

    - - - Updated - - -

    MrPepka said:
    Here are the files generated by v2 collector.
    BOBROSSII-(2021-07-15_21-51-07).zip - Google Drive
      My Computers


  5. Posts : 5
    Windows 10 Home 64 bit
    Thread Starter
       #5

    After some extensive testing and trying to recreate the issue I tracked my problem down to my SSD. After attempting to fix it by reformatting it, reinstalling Windows, and installing drivers I was unable to.

    Unfortunately I just had to replace the drive, but thankfully that fixed my issue.
      My Computers


  6. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #6

    CarbonGhost said:
    After some extensive testing and trying to recreate the issue I tracked my problem down to my SSD. After attempting to fix it by reformatting it, reinstalling Windows, and installing drivers I was unable to.

    Unfortunately I just had to replace the drive, but thankfully that fixed my issue.
    Thanks for the update.

    Could you please describe the steps and testing used to determine the SSD was creating the fault?
    This information could prove helpful for others. TIA
      My Computer


 

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