BSOD leading to spontaneous restart

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  1. Posts : 50
    Win 10
       #1

    BSOD leading to spontaneous restart - Reposted properly


    [Edit: Sorry I did not read the posting instructions first. I've now added the "zip" file of the V2 results as instructed. I've left the rest of my post "as is" just in case any of it is also useful - Barry]
    Attachment 339264

    I'm not sure where to begin but I'll hope some kind souls will tell me what info I should post in order to troubleshoot this.

    As the subject states, my Lenovo Desktop T7i is experiencing periodic BSODs which lead to a spontaneous restart with no intervention on my part.

    I've attached two screenshots of the latest Event Viewer record for the issue which most recently occurred. Please let me know what else I need to post in order to get this resolved. Thanks.

    I'll add that I did the Windows Memory Diagnostic which restarted the machine, ran two cycles, and reported all was okay before the machine restarted back to the login screen.

    I have CPU-Z so if there's some info from there that would be helpful, just advise. I'm running Windows 10 Home 21H1 "Windows Feature Experience Pack 120.2212.3530.0".

    Barry
    BSOD leading to spontaneous restart-event-properties-event-161-062921-1642pm.pngBSOD leading to spontaneous restart-event-properties-062921-1642pm.png

    - - - Updated - - -

    I managed to run Windbg and, in the app, I saw a recommendation I run a particular command; I did so. Below is the original text that appeared followed by the command's results.

    I am hopeful someone might provide some clarity. Thanks

    Microsoft (R) Windows Debugger Version 10.0.21349.1004 AMD64Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\Barry Levine\Desktop\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 19041 MP (20 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
    Machine Name:
    Kernel base = 0xfffff806`73800000 PsLoadedModuleList = 0xfffff806`7442a290
    Debug session time: Tue Jun 29 18:14:40.121 2021 (UTC - 6:00)
    System Uptime: 0 days 1:32:18.891
    Loading Kernel Symbols
    ...............................................................
    ......Page 41d037 not present in the dump file. Type ".hh dbgerr004" for details
    ..........................................................
    ................................................................
    .......................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 000000da`63d3f018). Type ".hh dbgerr001" for details
    Loading unloaded module list
    .............
    For analysis of this file, run
    !analyze -v
    nt!KeBugCheckEx:
    fffff806`73bf6b90 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffe8a`6347ecd0=0000000000000050
    13: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced. This cannot be protected by try-except.
    Typically the address is just plain bad or it is pointing at freed memory.
    Arguments:
    Arg1: ffffffffffffffd0, memory referenced.
    Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
    Arg3: fffff80673a082b6, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 0000000000000002, (reserved)

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.mSec
    Value: 2577

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 2620

    Key : Analysis.Init.CPU.mSec
    Value: 390

    Key : Analysis.Init.Elapsed.mSec
    Value: 78653

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 83

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key : WER.OS.Version
    Value: 10.0.19041.1


    BUGCHECK_CODE: 50

    BUGCHECK_P1: ffffffffffffffd0

    BUGCHECK_P2: 2

    BUGCHECK_P3: fffff80673a082b6

    BUGCHECK_P4: 2

    READ_ADDRESS: ffffffffffffffd0

    MM_INTERNAL_CODE: 2

    BLACKBOXBSD: 1 (
    !blackboxbsd)


    BLACKBOXNTFS: 1 (
    !blackboxntfs)


    BLACKBOXPNP: 1 (
    !blackboxpnp)


    BLACKBOXWINLOGON: 1

    PROCESS_NAME: GamingServices.exe

    TRAP_FRAME: fffffe8a6347ef70 --
    (.trap 0xfffffe8a6347ef70)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000070536f49 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80673a082b6 rsp=fffffe8a6347f100 rbp=fffffe8a6347f550
    r8=0000000000000000 r9=0000000000000000 r10=00000000ffffffff
    r11=00000000000000b1 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl zr na po nc
    nt!ObfDereferenceObjectWithTag+0x26:
    fffff806`73a082b6 f0480fc15ed0 lock xadd qword ptr [rsi-30h],rbx ds:ffffffff`ffffffd0=????????????????
    Resetting default scope

    STACK_TEXT:
    fffffe8a`6347ecc8 fffff806`73c8dd7d : 00000000`00000050 ffffffff`ffffffd0 00000000`00000002 fffffe8a`6347ef70 : nt!KeBugCheckEx
    fffffe8a`6347ecd0 fffff806`73b281a0 : ffff9d84`cdbbed78 00000000`00000002 fffffe8a`6347eff0 00000000`00000000 : nt!MiSystemFault+0x147d2d
    fffffe8a`6347edd0 fffff806`73c04d5e : ffffb30e`96c415a0 ffff9d84`c6a37180 00000000`00000000 fffffe8a`6347efd0 : nt!MmAccessFault+0x400
    fffffe8a`6347ef70 fffff806`73a082b6 : 00000000`00000103 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x35e
    fffffe8a`6347f100 fffff806`73a6a0f6 : ffff9d84`d60fb290 00000000`00000000 ffff9d84`da99ace0 fffff806`73e8cc1c : nt!ObfDereferenceObjectWithTag+0x26
    fffffe8a`6347f140 fffff806`73ee5e72 : ffff9d84`da99ace0 ffff9d84`da99ace0 fffffe8a`6347f550 00000000`00000000 : nt!IopDeleteFileObjectExtension+0x122
    fffffe8a`6347f190 fffff806`73ee0120 : fffffe8a`6347f550 00000000`00000000 ffff9d84`bbb8ebc0 ffff9d84`d6d39a20 : nt!IopDeleteFile+0x212
    fffffe8a`6347f210 fffff806`73a08357 : 00000000`00000000 00000000`00000000 fffffe8a`6347f550 ffff9d84`da99ace0 : nt!ObpRemoveObjectRoutine+0x80
    fffffe8a`6347f270 fffff806`73a0827e : fffff806`75be8ef0 00000000`00000001 fffffe8a`6347f7a0 00000000`00000001 : nt!ObfDereferenceObjectWithTag+0xc7
    fffffe8a`6347f2b0 fffff806`73ee4aad : ffff9d84`da99ace0 00000000`00000000 fffffe8a`6347f550 fffff806`75be8ef0 : nt!HalPutDmaAdapter+0xe
    fffffe8a`6347f2e0 fffff806`73df23ce : ffff9d84`c687b8f0 fffff806`75be8ef0 ffff9d84`cdc0b010 ffff9d84`cdc0b001 : nt!IopParseDevice+0x1dcd
    fffffe8a`6347f450 fffff806`73f014aa : ffff9d84`cdc0b000 fffffe8a`6347f6b8 00000000`00000040 ffff9d84`bbb8ebc0 : nt!ObpLookupObjectName+0x3fe
    fffffe8a`6347f620 fffff806`73e167d5 : 00000000`00000000 000000da`63f7ddb0 000000da`63f7e301 000000da`63f7dd80 : nt!ObOpenObjectByNameEx+0x1fa
    fffffe8a`6347f750 fffff806`73c085b5 : ffff9d84`d0ab8000 00007ffe`4b149524 ffff9d84`d0ab8080 0000021a`211d12e0 : nt!NtQueryAttributesFile+0x1c5
    fffffe8a`6347fa00 00007ffe`4b7cd5c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    000000da`63f7dd08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`4b7cd5c4


    SYMBOL_NAME: nt!ObfDereferenceObjectWithTag+26

    MODULE_NAME:
    nt

    IMAGE_NAME: ntkrnlmp.exe

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 26

    FAILURE_BUCKET_ID: AV_INVALID_nt!ObfDereferenceObjectWithTag

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {bf6808a0-c526-a191-e599-784e02b18e9e}

    Followup: MachineOwner
    ---------
    Last edited by rumplestiltskin; 30 Jun 2021 at 09:08. Reason: Followed instructions to add results of V2 run.
      My Computers


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 50
    Win 10
    Thread Starter
       #3

    Some extra info just in case it's useful: The BSOD does not occur when running any specific app although I have seen it happen when I'm clicking on a few buttons on a web page (in Chrome), and sometimes when I have no apps running (well, I know there are apps running just because it's Windows but I either haven't launched anything or have quit everything I've launched).

    Apologies for my first post without first reading the instructions for BSOD reporting. I was not being lazy; just stressed.

    Barry

    Edit: Just remembered that I had not seen -any- BSODs prior to the last Windows update.
      My Computers


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    6/29 4:42 dump indicates a problem with farflt.sys:
    Code:
    ffffcb03`05f074b8  fffff801`cf02354dUnable to load image \SystemRoot\system32\DRIVERS\farflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for farflt.sys
     farflt+0x1354d
    farflt.sys is part of Anti-RansomWare SDK developed by Malwarebytes

    Uninstall Malwarebytes for now and see if that gets rid of the problem.
      My Computers


  5. Posts : 50
    Win 10
    Thread Starter
       #5

    Will follow your advice. The standard Windows Security/Defender is good enough or should I add a separate Anti-Ransomware app? I ask this simply because I have been relying upon Malwarebytes for a number of years on both Mac and Windows.

    I appreciate your efforts and thank you for your assistance!

    Barry
      My Computers


  6. Posts : 7,606
    Windows 10 Home 20H2
       #6

    I use Malwarebytes Anti-Ransomware in addition to Microsoft Defender.
      My Computer


  7. Posts : 50
    Win 10
    Thread Starter
       #7

    Hmmm...

    Matthew,
    Ztruker's post pointed out the Anti-Ransomware component of the Malwarebytes product might be the cause of my BSODs. I did uninstall it (and verified that MS Defender was then running properly). I'm going to keep MWB clear of my system at the moment (although I did leave the MWB web browser extension in Chrome as that continues to provide a layer of protection against ending up at nasty websites).

    I did see MS's advice about using OneDrive and Controlled Folder Access and am evaluating whether to take advantage of them. Frankly, I can't see a downside although it might introduce some workflow delays if some of my apps are safe but aren't on MS's list of verified "okey-dokey" apps. I can always turn it off if it gets too bothersome.

    At this point, some hours after removing Malwarebytes, I've yet to see any further BSODs (and please don't let me jinx this). It's tough to declare victory when the enemy has simply disappeared. I'll give it a few more days and, if it all looks good, I'll come back and give Ztruker his due and mark this solved. (And where do I contribute to his coffee fund?)

    Thanks,
    Barry
      My Computers


  8. Posts : 7,606
    Windows 10 Home 20H2
       #8

    If Americans are allowed to use Chinese software, consider WiseVector—a free alternative to Malwarebytes.

    WiseVector StopX | AI-Driven Malware Detection
      My Computer


  9. Posts : 50
    Win 10
    Thread Starter
       #9

    No more BSODs. Thank you. Thread marked "solved". I deleted the "V2 results" attachment.

    Barry
      My Computers


  10. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #10

    rumplestiltskin said:
    Hmmm...

    Matthew,
    Ztruker's post pointed out the Anti-Ransomware component of the Malwarebytes product might be the cause of my BSODs. I did uninstall it (and verified that MS Defender was then running properly). I'm going to keep MWB clear of my system at the moment (although I did leave the MWB web browser extension in Chrome as that continues to provide a layer of protection against ending up at nasty websites).

    I did see MS's advice about using OneDrive and Controlled Folder Access and am evaluating whether to take advantage of them. Frankly, I can't see a downside although it might introduce some workflow delays if some of my apps are safe but aren't on MS's list of verified "okey-dokey" apps. I can always turn it off if it gets too bothersome.

    At this point, some hours after removing Malwarebytes, I've yet to see any further BSODs (and please don't let me jinx this). It's tough to declare victory when the enemy has simply disappeared. I'll give it a few more days and, if it all looks good, I'll come back and give Ztruker his due and mark this solved. (And where do I contribute to his coffee fund?)

    Thanks,
    Barry
    If all is well in a few days you could try reinstalling MBAM to see if the new install resolves your problem with it. The date on the file I saw from you uploaded zip is older than what I have on my system so the reinstall may just fix it.

    Wait a few more days first though.
      My Computers


 

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