Fresh Windows install. Still getting hardware error, shutdown


  1. Posts : 11
    Win 10
       #1

    Fresh Windows install. Still getting hardware error, shutdown


    Running Windows 10 Version 21H1 (Build 19043.1052)
    Link to logs: Logs from 6-25, OneDrive Download

    I come back to the PC and it has crashed. Happening multiple times a day now. In error reporting it says: Shut down unexpectedly. Hardware error.

    Thanks in advance for any help. You guys are awesome and have helped me in the past with Windows 7 issues.

    Shutdown unexpectedly:
    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: BlueScreen
    Code: 119
    Parameter 1: 2
    Parameter 2: ffffffffc000000d
    Parameter 3: ffffe481598619e0
    Parameter 4: ffffd08fc3239ad0
    OS version: 10_0_19043
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.19043.2.0.0.768.101
    Locale ID: 1033

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Hardware error:
    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 117
    Parameter 1: ffffd08fd65c5050
    Parameter 2: fffff807221e1764
    Parameter 3: 0
    Parameter 4: 0
    OS version: 10_0_19043
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.19043.2.0.0.768.101
    Locale ID: 1033
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    These hardware errors are pointing to a problem with the graphics card.

    Check all the usual things for the graphics card and, if you can, try another card to see if the problems go away.

    This could be down to a number of reasons including drivers, heat, power to the card, a faulty PCI-e slot or simply a defective GPU. It's in your best interests to employ common sense trouble shooting techniques in these situations.


    • Try later and/or earlier drivers
    • Measure the GPU's temperatures at idle and under load
    • Ensure the GPU is free from dust build up and that the fan is working correctly
    • Reseat the GPU and check all connections are securely made
    • Check PSU voltages in BIOS
    • Try a different card in the system
      My Computers


  3. Posts : 83
    Windows 10 x64 22H2
       #3

    Hi, JamieTwelve.
    I had tested NVIDIA display card driver 465.89 for one week.
    I didn't get new kernel power 41 critical errors again.
    Please you try this version of NVIDIA display card driver and see BSOD happen again or not.
      My Computer


  4. Posts : 11
    Win 10
    Thread Starter
       #4

    shiwan0804 said:
    Hi, JamieTwelve.
    I had tested NVIDIA display card driver 465.89 for one week.
    I didn't get new kernel power 41 critical errors again.
    Please you try this version of NVIDIA display card driver and see BSOD happen again or not.
    Thank you Shiwan. This appears to have solved it. 3 days and no BSODs. Previously system became unstable within one day. I think the new driver solved it.

    Thanks again!
      My Computer


 

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