Hard crash, assume BSOD though not observed

JamieTwelve · 22 Jun 2021

Running Windows 10 Version 21H1 (Build 19043.1052)
Link to logs: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

I come back to the PC and it has crashed. Happening multiple times a day now. In error reporting it says: Shut down unexpectedly. Hardware error.

Thanks in advance for any help. You guys are awesome and have helped me in the past with Windows 7 issues.

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffcd09f0b97010
Parameter 2: fffff8045f967f64
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19043
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033

Ztruker · 22 Jun 2021

Code:

LicensingStatus         : SL_LICENSING_STATUS_NOTIFICATION
LicensingStatusReason   : 0xC004F034
LocalGenuineState       : SL_GEN_STATE_INVALID_LICENSE

You need a valid, activated license then we can work on your problem.

JamieTwelve · 23 Jun 2021

Ztruker said:

Code:

LicensingStatus         : SL_LICENSING_STATUS_NOTIFICATION
LicensingStatusReason   : 0xC004F034
LocalGenuineState       : SL_GEN_STATE_INVALID_LICENSE

You need a valid, activated license then we can work on your problem.

Activated:
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

- - - Updated - - -

Ztruker said:

Code:

LicensingStatus         : SL_LICENSING_STATUS_NOTIFICATION
LicensingStatusReason   : 0xC004F034
LocalGenuineState       : SL_GEN_STATE_INVALID_LICENSE

You need a valid, activated license then we can work on your problem.

I have now activated my copy of Windows. Can you take a look at the new dump files linked in the post above?

- - - Updated - - -

I activated my copy of Windows. Would truly be grateful if anyone could take a look and offer a place to start working on it to try to fix it.

Ztruker · 27 Jun 2021

The 6/22 2:52 PM dump was caaused by a video problem with your NVIDIA GeForce GTX 1080 card or driver:

Code:

VIDEO_SCHEDULER_INTERNAL_ERROR (119)
The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 0000000000000002, The driver failed upon the submission of a command.
Arg2: ffffffffc000000d
Arg3: fffffa8e8f61b9e0
Arg4: ffffcd09e9c993d0

MODULE_NAME: dxgmms2

FAILURE_BUCKET_ID: 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!VidSchiSendToExecutionQueue

BUCKET_ID: 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!VidSchiSendToExecutionQueue

PRIMARY_PROBLEM_CLASS: 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!VidSchiSendToExecutionQueue

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 nvlddmkm+0x9508b

You currently have driver version 466.63 dated 5/26/202.
Version: 471.11 WHQL Release Date: 2021.6.22 is available.

Remove your current driver and install latest Nvidia drivers:
Get the 471.11 for your Nvidia card here: NVIDIA Driver Downloads
Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) V18.0.3.5 from WagnardMobile here: Official Download Here. Do this in Safe Mode.

Then do a custom install of only the Nvidia Graphics and PhysX driver.
See if that gets rid of the problem.

Note: All the dumps are the same problem so definitely a Nvidia problem.