I was running a tune up on my HP Desktop with HP Support Assistant, and all of a sudden it crashed (blue screened). The error message said "IRQL_NOT_LESS_OR_EQUAL". I have attached the dump file for someone to check out.
Thank you, Jesse Williams
JESSE-DESKTOP-(2021-05-14_08-42-44).zip
Hello Jesse,
there is a clear indication that the mfefirek.sys driver from McAfee was the cause of the crash.
This is the stack at the time of the crash:
3: kd> k # Child-SP RetAddr Call Site
00 ffffda0e`12d27d18 fffff800`17808c69 nt!KeBugCheckEx
01 ffffda0e`12d27d20 fffff800`17804f69 nt!KiBugCheckDispatch+0x69
02 ffffda0e`12d27e60 fffff800`213538c3 nt!KiPageFault+0x469
03 ffffda0e`12d27ff0 ffffda0e`12d280c8 mfefirek+0x338c3 <---- driver most likely responsible
04 ffffda0e`12d27ff8 ffff800b`23d553f0 0xffffda0e`12d280c8
05 ffffda0e`12d28000 ffff800b`3a8f3900 0xffff800b`23d553f0
06 ffffda0e`12d28008 fffff800`213537f0 0xffff800b`3a8f3900
07 ffffda0e`12d28010 00000000`00000000 mfefirek+0x337f0
Please remove McAfee and follow the instructions on the McAfee site for complete removal.
https://service.mcafee.com/webcenter...Dthcqek5qf_120
If you really want to use McAfee then see if there is an update but generally Microsoft Defender will be more than sufficient.
Quote