Windows random freezes - no response via ALT/TAB/DEL or Reset Button


  1. Posts : 10
    Windows 10
       #1

    Windows random freezes - no response via ALT/TAB/DEL or Reset Button


    Hello Everyone,

    My Windows randomly freezes, and I get no response from trying Alt-Tab-Del, or by the Reset button on the front of my case. My only option is to power off, and back on.

    Windows Version: 20H2 (OS Build 19042.928)

    I've attached the logs here.

    My System Details:

    OS Name Microsoft Windows 10 Pro Version 10.0.19042 Build 19042 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC System SKU SKU Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 2501, 21/07/2014 SMBIOS Version 2.7 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product P8Z77-V LX BaseBoard Version Rev X.0x Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume3 Locale United Kingdom Hardware Abstraction Layer Version = "10.0.19041.906" Username Desktop\Andy Time Zone GMT Summer Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 9.60 GB Total Virtual Memory 32.9 GB Available Virtual Memory 24.1 GB Page File Space 17.0 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualisation-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, Disabled by policy, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes
    Windows random freezes - no response via ALT/TAB/DEL or Reset Button Attached Files
      My Computer

  2.   My Computer


  3. Posts : 512
    Windows 10
       #3

    Ty these one at a time & test.

    How to Turn On or Off Fast Startup in Windows 10
    https://www.tenforums.com/tutorials/...dows-10-a.html
    Or,
    Windows 10 mouse/blank screen/random shutdown/reboot problems.
    Start > Control Panel > Power Options > Balanced > Change plan settings > Change advanced power settings > PCI Express > Link State Power Management, try the Off setting.
    Last edited by jmatt; 30 Apr 2021 at 01:42.
      My Computer


  4. Posts : 1,409
    Windows 10 Pro
       #4

    studsr said:
    Hello Everyone,

    My Windows randomly freezes, and I get no response from ..... the Reset button on the front of my case.
    How long are you holding the reset button? Most computers require 5+ secs before activating (Protection against against accidental pressing).

    The length of time to hold can be preset/built-in, or set/changed through the BIOS.
      My Computer


 

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