Intermittent Internal Power Error on Sleep


  1. Posts : 2
    Windows 10
       #1

    Intermittent Internal Power Error on Sleep


    For the past few months I've been trying to diagnose the cause of a BSOD that happens intermittently when I'm trying to put my desktop computer to sleep. I've collected the log files as instructed on the forum, attached them to this post as well as posted them here:

    DESKTOP-EMUL0S3-(2021-04-23_06-48-48).zip - Google Drive

    About half the time the computer goes to sleep, either when I initiate it or if it just starts from a timer, it will start the process. Then sometime after the screen turns off it will hang for about 10-15 minutes while it does a memory dump, then restart. The frustrating thing is that it isn't consistent. Sometimes the computer will sleep just fine, but other times it will have this problem. The BSOD is called by the NT Kernal with an "Internal Power Error" and always happens because the computer fails to go to sleep in a timely fashion. This has been the only type of BSOD I've had in months and the computer runs flawlessly when it's in use. I don't know what is causing it as no other drivers are called out by WinDB or BlueScreenViewer at the time of the crash.

    Someone on the Microsoft forums has been very kind in trying to help me diagnose the cause of the problem, but I thought I'd post something over here to see if anyone else has any ideas of what to try. These are the actions that I've tried so far:

    1) Updated all the drivers that I can find (MB, system chipsets, video card, peripherals, etc.)
    2) Updated firmware for all SSD disk drives
    3) Updated BIOS to non-beta version
    4) Ran a memory test which came out clean
    5) Ran "sfc /scannow", no errors found
    6) Disabled fast startup
    7) Disabled hybrid sleep
    8) Enlarged size of the hibernation file to 100%
    9) Tried using one of the LAN ports on the motherboard while disabling the other
    10) Uninstalled Macrium Reflect
    11) Replaced a dead RAM stick
    12) Run power troubleshooter which "fixed" a few issues
    13) I have an older Wacom tablet where the only driver for it for Windows 10 that still functions is several years old, however powering it down or disconnecting it before sleep didn't stop the BSOD

    This is boggling my mind as I'm running out of things to try. If anyone has any ideas of what else to try (or try again), I'd appreciate it. Thanks again in advance!

    Windows 10 v20H2 (OS Build 19042.928)
    Intel i9-7900X, 64GB RAM
    Intermittent Internal Power Error on Sleep Attached Files
      My Computer


  2. Posts : 1,479
    Windows 8.1 Enterprise x64
       #2

    Send full memory dump (MEMORY.DMP file from C:\Windows)
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Certainly. I have one of the dump files and event logs uploaded here:

    System_Crash_4-21-2021.zip - Google Drive
      My Computer


 

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