HP Pavilion Core i7 1165G BSOD


  1. Posts : 3
    Windows 10 Pro 21H1
       #1

    HP Pavilion Core i7 1165G BSOD


    Hello

    I bought a new HP laptop few weeks ago, but I'm always getting the BSOD with Watchdog violation error.

    The BSOD appears mostly after opening Task Manager and click on Network column in the Performance tab.

    I tried almost everything to solve this problem but nothing worked.

    - I reinstalled all drivers from HP website, from Microsoft update, from 3rd parity software ... no success.

    - I clean reinstalled Nvidia driver with DDU and with clean install from the Nvidia installer ... also no success.

    - I disabled the discrete GPU from device manager, Update the BIOS, return to a previous version of BIOS and Nvidia driver .. and the problem keeps popup.

    - Also I clean install windows many times but the problem persists.

    - The maintenance company said that they didn't figure out the problem and they didn't have the BSOD during their tests !

    Some distinct symptom is the fan is a bit loud before the BSOD, and after recovering from it, and the fan becomes a little bit wheezy, is it normal for a new 11th Gen laptop ?

    I uploaded log files for the system created by V2 log collector , generated Dump files and WhoCrashed Report.

    Please How can I fix this problem, the laptop is new and didn't use it formally yet

    Thank you

    DESKTOP-FIEP1AD-(2021-04-22_22-38-49).zipMiniDumps 22-4.zip
    Last edited by proccount; 22 Apr 2021 at 14:58. Reason: upload files
      My Computer


  2. Posts : 1,479
    Windows 8.1 Enterprise x64
       #2

    Update NVIDIA Graphics driver - NVIDIA DRIVERS GeForce Game Ready Driver WHQL
    Update Intel Iris Xe graphics driver - Pliki do pobrania dla Grafika Intel(R) Iris(R) Xᵉ
      My Computer


  3. Posts : 3
    Windows 10 Pro 21H1
    Thread Starter
       #3

    Hello @MrPepka
    Thank you for response

    I already tried updating graphic drivers and it doesn't fix the problem
      My Computer


  4. Posts : 2,513
    trying to install win10
       #4

    How come you are running win10 19043 ? Did it come with 19041 ?

    I would use the official hp media to clean reinstall from scratch using booted media.

    It can be downloaded using the http://hpsupport.cloudrecoverytool.d...coveryTool.exe


    Then if you still have the issue, return the laptop.

    HP Laptop 15-dw3xxx.
      My Computer


  5. Posts : 3
    Windows 10 Pro 21H1
    Thread Starter
       #5

    SIW2 said:
    How come you are running win10 19043 ? Did it come with 19041 ?

    I would use the official hp media to clean reinstall from scratch using booted media.

    It can be downloaded using the http://hpsupport.cloudrecoverytool.d...coveryTool.exe


    Then if you still have the issue, return the laptop.

    HP Laptop 15-dw3xxx.
    The laptop comes with FreeDOS only. I tried 3 different versions of windows with the same result. I got the BSOD even when I tried to install windows once.
      My Computer


  6. Posts : 2,513
    trying to install win10
       #6

    Try the official hp media then. You should be able to get it with the hp tool I linked to

    I dont know the product id for the US media. The one I have is several languages. Haven't tested to see if it can be applied to use en-us.
    Last edited by SIW2; 23 Apr 2021 at 17:12.
      My Computer


 

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