Bazaar System Shutdowns

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  1. Posts : 47
    Windows 10-1903
       #1

    Bazaar System Shutdowns


    Bazaar System Shutdowns

    My laptop's Win10 system shuts off randomly when using apps, but shows no BSOD and no events in the logs. Sometimes it's immediate, but most of the time it's up to an hour later. It happens mostly with Chrome and Facebook, but it happens with other apps, too. The last failure was at log time 4/16/2021, 11:52 AM PDT.

    Here's what I've tried that hasn't worked:
    1 Used FireFox instead of Chrome
    2 Used Edge instead of Chrome
    3 Reset virtual memory to system recomended
    4 Disabled all startup programs
    5 Disabled all sleep and hibernate functions
    6 Disabled all non-microsoft services
    7 Cleared all caches with CCleaner
    8 Verified all latest drivers and BIOS (Insyde)
    9 Did a full memory test then swapped the memory
    10 Did a full hard drive test and then swapped the hard drive
    11 Swapped the motherboard
    12 Swapped the CPU
    13 Swapped the Wifi card
    14 Tested the power supply voltages under load
    15 Replaced the power input connector
    16 Verified that the cooling fan and air paths were clean
    17 Verified that the temperature stays under 55C under load
    18 Replaced the CPU heat sink compound
    19 Tried using ethernet instead of wifi
    20 Uninstalled and replaced Chrome
    21 Uninstalled and replaced WIN10
    22 Uninstalled and replaced the video drivers
    23 Uninstalled and replaced the wifi drivers
    24 Wiped the hard drive and restored the default Win7 factory system
    (the system shut off once with the restored Win7) 25 Updated to Win10 over the factory restored Win7
    26 Ran DISM and SFC successfully
    27 Tried prayer

    As I said, none of that has solved the problem. Any ideas?

    Thanks

    System: Toshiba C6552-S50852 laptop with 4 GB memory, 300 MB hard drive,
    ATI Radeon HD 4200 graphics, AMD V140 2.3 GHz CPU and Win10 19042.870 x64.
    Bazaar System Shutdowns Attached Files
      My Computer


  2. Posts : 12,415
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    That is bizarre. What parts did you not replace? From what is listed could have built a new computer but there must have been something from the original that was not replaced.
      My Computers


  3. Posts : 47
    Windows 10-1903
    Thread Starter
       #3

    I agree. What's left? The screen, the mouse, the dvd rom, the case, the on/off switch (but I did exercise and test it), the wifi antenna, the speakers, the fan, and the keyboard.

    I forgot to mention it fails whether it's on battery, external power, or both.
      My Computer


  4. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Run:
    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.



    Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10



    Please don't run Ccleaner or clean logs.


    After the next unexpected shutdown and restart:


    Copy and paste into administrative PS > click run > post a share link
    (the results may contain personally identifiable information)

    Windowsupgradetroubleshooting.ps1
      My Computer


  5. Posts : 5,075
    21H1 64 Bit Home
       #5

    Berton said:
    That is bizarre. What parts did you not replace?
    Maybe jelly, custard, cream and 100's and 1000's. It is a trifle bazaar. That is all you can buy there.

      My Computer


  6. Posts : 47
    Windows 10-1903
    Thread Starter
       #6

    That's not a bug, it's a feature (to attract attention). It seems to have worked!

    - - - Updated - - -

    TO ZBOOK:

    Thank you for your suggestion. I'm not ignoring it. It took a day for the PC to fail and now I'm trying to figure out how to run the PS script without it locking up in a loop.

    - - - Updated - - -

    Okay. I've got the results, but I don't know which or all of the output files to post. Do you want everything in the LOGS folder or only the windows-update.log, event-search.txt and the powershell output window?
    Last edited by rwhite1; 20 Apr 2021 at 20:58.
      My Computer


  7. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Please zip everything produced by the script > post a share link using one drive, drop box, or google drive
      My Computer


  8. Posts : 47
    Windows 10-1903
    Thread Starter
       #8

    Here's the share link: LOGS.zip - Google Drive

    Tuneup.bat found no problems.

    I appreciate your help.
      My Computer


  9. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    So far the logs did not report any unexpected shutdowns.



    Please perform the following steps: (make sure images are posted including commands and results)

    DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.





    Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    https://www.tenforums.com/tutorials/...creenshot.html

    Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download
    MiniTool Portable Partition Magic Brings Easier Disk Management


    Open the Toshiba website > support > enter the serial number > view drivers and BIOS > post a URL or link into this thread
      My Computer


  10. Posts : 47
    Windows 10-1903
    Thread Starter
       #10

    Here are the files.
    Attached Thumbnails Attached Thumbnails Bazaar System Shutdowns-disk-management-screen.png   Bazaar System Shutdowns-minitool-pw-screen.png  
    Bazaar System Shutdowns Attached Files
      My Computer


 

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