Bazaar System Shutdowns

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  1. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    The link in post 8 did not reopen.

    Please post a new V2 tomorrow.
      My Computer


  2. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Please upload a new V2:
    BSOD - Posting Instructions
      My Computer


  3. Posts : 47
    Windows 10-1903
    Thread Starter
       #13

    Sorry. I trust this is the right one: PAWLAPTOP-(2021-04-22_10-41-19).zip - Google Drive
      My Computer


  4. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    The logs did not report any unexpected shutdowns or restarts in the past 30 days.
      My Computer


  5. Posts : 47
    Windows 10-1903
    Thread Starter
       #15

    I know. That's the problem. When the system fails (mostly using google with facebook) the display goes blank and the system becomes totally unresponsive, but does not turn completely off. The system has never failed when using only windows (running no third parts programs). Given everything I (and you) have looked at, I'm stumped. What do you suggest should be tried next?
      My Computer


  6. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    Keep the thread open for a week and monitor using reliability monitor:
    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using.

    Make sure that no file cleaning occurs.

    New logs can be collected as needed
      My Computer


  7. Posts : 47
    Windows 10-1903
    Thread Starter
       #17

    Resolution


    Prior to last post I noticed that an external USB keyboard worked without problems, so I just decided to use it and move on for a while. This week I decided to get back to the problem but focus on the keyboard. I solved it!

    I replaced the current WIN10 HID driver with an older version from 2015 and the problem went away.

    I'm assuming it was some kind of conflict between the current WIN10 driver and the old BIOS, but I'm guessing. If anyone can confirm that or has another idea I'd like to hear it.

    Thanks to all who took the time to help - especially zbook.
      My Computer


  8. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    I'm glad to read about the progress.

    You're welcome.
      My Computer


 

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