New Build: Nonstop issues with screen freezing, WHEA Logger ID #1


  1. Posts : 1
    Windows 10
       #1

    New Build: Nonstop issues with screen freezing, WHEA Logger ID #1


    Hello, I built my computer exactly 1 month ago, and I would say on 10 days it has crashed by freezing the screen, no Blue Screen or forced shutdowns. It ran for 5 days without a crash until yesterday, when it froze when I tried to sleep the computer. Also I am getting WHEA Error Code 1 on every reboot. Version 20H2.

    I do not play games on this PC. Only web browsing, productivity, Visual Studio Code.

    V2 Log Collector: KENT-DESKTOP-(2021-04-15_15-18-12).zip - Google Drive

    Here is my build: System Builder - Core i3-10100F 3.6 GHz Quad-Core, Radeon R7 250 2 GB, Core V1 Mini ITX Desktop - PCPartPicker

    They are all new except the GPU.


    WHEA Error Logs: WHEA.zip - Google Drive

    Event Viewer Logs: 4-14 Errors.evtx - Google Drive
    Error Pictures: Imgur: The magic of the Internet

    At first, I thought it was the graphics card (MSI R7 250 2GB), since it occasionally claims that amdkmdap has crashed. Nothing I have done fixes the issue.

    Steps I have taken:

    Rollback AMD Drivers to 19.12.3

    Replace thermal paste on GPU.

    MSI Afterburner: 80% underclock on both VRAM and GPU. Increased fan speed to 55%

    Furmark stress test GPU for 30 mins; No crashes. Temp did go up to 65C, which is much higher than my usual.

    Intel Processor Diagnostic: Passed

    OCCT: 3D Test 30 Mins : Passed

    OCCT VRAM 95% Ram 1 hr: Passed

    OCCT Power 20 mins: Passed

    OCCT CPU : Large, extreme, variable : 20 mins Passed

    Remove XMP, clock RAM at 2666.

    Memtest86: 2 x 4 cycles Passed.

    I am at a loss as to what is causing these crashes/freezes. I feel like I have done the appropriate troubleshooting steps, yet I cannot find out the problem.

    Could it be GPU/RAM? Any help is appreciated.
    New Build: Nonstop issues with screen freezing, WHEA Logger ID #1 Attached Files
      My Computer


  2. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #2

    Hello and welcome to Ten Forums

    Thanks for providing the WHEA crash dump files - these show that there is a Boot failure:

    Code:
    0: kd> !errrec ffffb586c2cdec90===============================================================================
    Common Platform Error Record @ ffffb586c2cdec90
    -------------------------------------------------------------------------------
    Record Id     : 01d72bcab3a4ad97
    Severity      : Fatal (1)
    Length        : 744
    Creator       : Microsoft
    Notify Type   : BOOT Error Record
    Timestamp     : 4/7/2021 16:26:04 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Firmware Error Record Reference
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb586c2cded10
    Section       @ ffffb586c2cded58
    Offset        : 200
    Length        : 544
    Flags         : 0x00000000
    Severity      : Fatal
    I think there is most likely a hardware problem and I would suggest you might want to return the motherboard under RMA just to rule out that it is not a motherboard failure. Since it is so new you should be able to do this. Hardware tests on all the other components seem to have passed.
      My Computers


  3. Posts : 39,969
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Please run:

    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    Code:
    Event[4923]:
      Log Name: System
      Source: volmgr
      Date: 2021-04-07T10:10:42.5050000Z
      Event ID: 49
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Kent-Desktop
      Description: 
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
      My Computer


 

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