New Build: Nonstop issues with screen freezing, WHEA Logger ID #1  

Hello, I built my computer exactly 1 month ago, and I would say on 10 days it has crashed by freezing the screen, no Blue Screen or forced shutdowns. It ran for 5 days without a crash until yesterday, when it froze when I tried to sleep the computer. Also I am getting WHEA Error Code 1 on every reboot. Version 20H2.

I do not play games on this PC. Only web browsing, productivity, Visual Studio Code.

V2 Log Collector: KENT-DESKTOP-(2021-04-15_15-18-12).zip - Google Drive

Here is my build: System Builder - Core i3-10100F 3.6 GHz Quad-Core, Radeon R7 250 2 GB, Core V1 Mini ITX Desktop - PCPartPicker

They are all new except the GPU.


WHEA Error Logs: WHEA.zip - Google Drive

Event Viewer Logs: 4-14 Errors.evtx - Google Drive
Error Pictures: Imgur: The magic of the Internet

At first, I thought it was the graphics card (MSI R7 250 2GB), since it occasionally claims that amdkmdap has crashed. Nothing I have done fixes the issue.

Steps I have taken:

Rollback AMD Drivers to 19.12.3

Replace thermal paste on GPU.

MSI Afterburner: 80% underclock on both VRAM and GPU. Increased fan speed to 55%

Furmark stress test GPU for 30 mins; No crashes. Temp did go up to 65C, which is much higher than my usual.

Intel Processor Diagnostic: Passed

OCCT: 3D Test 30 Mins : Passed

OCCT VRAM 95% Ram 1 hr: Passed

OCCT Power 20 mins: Passed

OCCT CPU : Large, extreme, variable : 20 mins Passed

Remove XMP, clock RAM at 2666.

Memtest86: 2 x 4 cycles Passed.

I am at a loss as to what is causing these crashes/freezes. I feel like I have done the appropriate troubleshooting steps, yet I cannot find out the problem.

Could it be GPU/RAM? Any help is appreciated.

Hello and welcome to Ten Forums

Thanks for providing the WHEA crash dump files - these show that there is a Boot failure:

Code:

0: kd> !errrec ffffb586c2cdec90===============================================================================
Common Platform Error Record @ ffffb586c2cdec90
-------------------------------------------------------------------------------
Record Id     : 01d72bcab3a4ad97
Severity      : Fatal (1)
Length        : 744
Creator       : Microsoft
Notify Type   : BOOT Error Record
Timestamp     : 4/7/2021 16:26:04 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffb586c2cded10
Section       @ ffffb586c2cded58
Offset        : 200
Length        : 544
Flags         : 0x00000000
Severity      : Fatal

I think there is most likely a hardware problem and I would suggest you might want to return the motherboard under RMA just to rule out that it is not a motherboard failure. Since it is so new you should be able to do this. Hardware tests on all the other components seem to have passed.

Please run:

Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Code:

Event[4923]:
  Log Name: System
  Source: volmgr
  Date: 2021-04-07T10:10:42.5050000Z
  Event ID: 49
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Kent-Desktop
  Description: 
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.