UNEXPECTED_STORE_EXCEPTION at random, everyday, for the past 3 months

Page 1 of 3 123 LastLast

  1. Posts : 14
    Windows 10
       #1

    UNEXPECTED_STORE_EXCEPTION at random, everyday, for the past 3 months


    Hello and thank you in advance.

    The BSOD in question is often UNEXPECTED_STORE_EXCEPTION and it changes very rarely. Since the PC in question is semi-new (only 1 year) and it has been treated meticulously, I don't think it's an hardware problem. I suspect it's due to corrupt drivers or something like that. Another thing I want to mention is that the BSOD happens at random and after that the PC works just fine... For another day, then I expect to get it again. Unfortunately because of how old this problem is, a system restore point would be fruitless. I already uninstalled tons of stuff I deemed obsolete and/or I've installed in this period of time but to no avail. If you can help me it would be greatly appreciated.

    Things to note:
    - My Windows Version number is 20H2 (build SO 19042.867).
    - These are the log files taken with V2 log collector 1.11
    MEMOX-(2021-04-14_19-08-06).zip - Google Drive
    - The Minidump folder is empty, for some reason (even though I got several BSODs AFTER running the Cleanup Disk utility).
    - I've already tried sfc /scannow and it didn't find anything unusual.
    - I've already tried chdsk /r
    - I wanted to try Driver Verifier but I heard that it can exacerbate the problem so I've abstained.

    Specs:
    Computer type:
    PC/Desktop

    System Manufacturer/Model Number:
    Micro-Star International Co. Ltd. / MS-7B51

    OS:
    Windows 10

    CPU:
    Intel Core i5-9400F 2.90 GHz (6 CPUs)

    Motherboard:
    MPG Z390 Gaming Plus (MS-7B51)

    Memory:
    8GB RAM

    Graphics Card(s):
    NVIDIA GeForce GTX 1050 Ti

    Browser:
    Google Chrome

    Antivirus:
    Windows Defender

    Please let me know what I can do in order to give you more substantial informations and hopefully solve this issue. Thanks again.
    Last edited by Memox; 14 Apr 2021 at 12:13. Reason: added log files
      My Computer


  2. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  3. Posts : 14
    Windows 10
    Thread Starter
       #3

    Ztruker said:
    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
    Oops, you're right. Sorry, I've updated the OP with the log files!
    ( MEMOX-(2021-04-14_19-08-06).zip - Google Drive )

    - - - Updated - - -

    bump
      My Computer


  4. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #4

    Hello Memox

    I would suggest you run a diagnostic test of your system disk. All the evidence points to a problem with it. Try Seatools and HDTune if you do not have any other diagnostics on your system. The more tests the better.

    Post screenshots of the results if you need help interpreting them.
      My Computers


  5. Posts : 14
    Windows 10
    Thread Starter
       #5

    philc43 said:
    Hello Memox

    I would suggest you run a diagnostic test of your system disk. All the evidence points to a problem with it. Try Seatools and HDTune if you do not have any other diagnostics on your system. The more tests the better.

    Post screenshots of the results if you need help interpreting them.
    Hello philc43 and thank you for your reply. Upon viewing both the programs you suggested, I don't know which are the actual tests I need to do, nor which screenshots you want in particular. That's why I tried pretty much everything that didn't seem risky, lol. Please let me know if you need anything else; thanks again.

    Seatools:
    - Short Generic resulted in a "Pass" (both SSDs).
    - Short Drive Self Test resulted in a "Pass" (both SSDs).
    - SMART resulted in a "Pass" (both SSDs).

    HD Tune Pro:
    - Error Scan for both SSDs resulted in green squares
    - Health status is "ok" for both SSDs
    - KINGSTON SA400S37480G Benchmark (First SSD)
    Test capacity: full
    Transfer Rate Minimum : 3.4 MB/s
    Transfer Rate Maximum : 100.1 MB/s
    Transfer Rate Average : 29.7 MB/s
    Access Time : 0.964 ms
    Burst Rate : 72.7 MB/s
    CPU Usage : 3.8%
    - KINGSTON SA400S37480G Benchmark (Second SSD)
    Test capacity: full
    Transfer Rate Minimum : 5.4 MB/s
    Transfer Rate Maximum : 402.5 MB/s
    Transfer Rate Average : 231.0 MB/s
    Access Time : 0.206 ms
    Burst Rate : 64.3 MB/s
    CPU Usage : 2.7%

    Windows Memory Diagnostic:
    - No errors found

    CrystalDiskInfo:
    - Health is "Good" for both SSDs

    Screenshots:
    UNEXPECTED_STORE_EXCEPTION at random, everyday, for the past 3 months-1.pngUNEXPECTED_STORE_EXCEPTION at random, everyday, for the past 3 months-2.pngUNEXPECTED_STORE_EXCEPTION at random, everyday, for the past 3 months-3.png
      My Computer


  6. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #6

    The random nature of the problem seems to work against us. It looks like it was behaving well for these tests.

    Make regular system image backups (Macrium Reflect) just in case the disk problem gets worse and you need to recover in the future. Also keep regular data backups.

    If the system is still in warranty you might be able to get it checked out. Otherwise make sure the firmware is updated on the SSDs (if there are any updates, I haven't checked) and all drivers for the motherboard are up to date.

    I still suspect hardware but perhaps it is related to temperature or cold starts, cold solder joints, overheating, any number of possibilities exist which is why trying to find a pattern for when the crashes occur might help. I know it seems random but perhaps there is something common to when it happens - shutdowns/sleeps/long periods of gaming etc.
      My Computers


  7. Posts : 14
    Windows 10
    Thread Starter
       #7

    philc43 said:
    The random nature of the problem seems to work against us. It looks like it was behaving well for these tests.

    Make regular system image backups (Macrium Reflect) just in case the disk problem gets worse and you need to recover in the future. Also keep regular data backups.

    If the system is still in warranty you might be able to get it checked out. Otherwise make sure the firmware is updated on the SSDs (if there are any updates, I haven't checked) and all drivers for the motherboard are up to date.

    I still suspect hardware but perhaps it is related to temperature or cold starts, cold solder joints, overheating, any number of possibilities exist which is why trying to find a pattern for when the crashes occur might help. I know it seems random but perhaps there is something common to when it happens - shutdowns/sleeps/long periods of gaming etc.
    It really is strange, because it does that even when I didn't play for weeks, when it's idling, when I'm just watching videos or working on a text file... At this point it is so random that I'll just make a backup of everything and reset Windows - it seems the only way to truly know if it's the hardware or software... Maybe. Speaking of which, do you think I should reset while keeping personal files or just make a full, clean reset of everything? I wouldn't like if the root of the problem returns by my own mistake of keeping the wrong things (not that I'm so tech-savvy to know if that's even possible, but still, no harm in asking I guess).

    I'm using Windows' built-in backup utility by the way, and yes, I know that it can corrupt stuff from time to time but I find those third-party softwares to be either too pricey , overly-complicated, or just too sneaky with their upsells.

    Thanks
      My Computer


  8. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #8

    The only sure way of making sure nothing is carried over is to do a proper clean install which deletes all partitions and starts with all new files. Of course this implies that you have copies of all the data and programs and settings that you need to put the system back to where you were.

    If you didn't want to do this you can also start with a clean boot to prevent the 3rd party programs and services from starting and then gradually add items back in but you will find this very difficult to use as a diagnostic tool because the crash is random.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials (tenforums.com)
      My Computers


  9. Posts : 14
    Windows 10
    Thread Starter
       #9

    philc43 said:
    The only sure way of making sure nothing is carried over is to do a proper clean install which deletes all partitions and starts with all new files. Of course this implies that you have copies of all the data and programs and settings that you need to put the system back to where you were.

    If you didn't want to do this you can also start with a clean boot to prevent the 3rd party programs and services from starting and then gradually add items back in but you will find this very difficult to use as a diagnostic tool because the crash is random.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials (tenforums.com)
    I really wish to go for the first option because that means I also get to tidy things up a little, which is very good - but for the love of god that would also mean that I need to mess with partitions, UEFI/Legacy and all that stuff I really don't know anything about (even if I did researches about it since your last reply). Here's a couple questions I have about the procedure:

    - After you have the backup ready and the flashdrive with W10, I can start, but before that - one thing that gets frequently mentioned around the web is that you should unplug unnecessary USB drives and extra hard drives. Mouse, Keyboard and flashdrive for wi-fi are safe to keep, I imagine... But what about the second SSD (my current "D:")? I know that it makes the partitions deleting phase much easier and cleaner, but can't I just delete every partition I see anyway until I get the unallocated one? Again, I have a backup so I don't see the issue with that?
    - In that regard, is "Drive 0" the same as C: and "Drive 1" the same as D: ?
      My Computer


  10. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    https://www.tenforums.com/tutorials/...dows-10-a.html
    Change Display Language in Windows 10




    Please post results from Sea Tools long generic test.


    Run:
    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.




    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    For each drive post images of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:49.
Find Us




Windows 10 Forums