UNEXPECTED_STORE_EXCEPTION at random, everyday, for the past 3 months

Ztruker said:

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

Oops, you're right. Sorry, I've updated the OP with the log files!
( MEMOX-(2021-04-14_19-08-06).zip - Google Drive )

- - - Updated - - -

bump

Hello Memox

I would suggest you run a diagnostic test of your system disk. All the evidence points to a problem with it. Try Seatools and HDTune if you do not have any other diagnostics on your system. The more tests the better.

Post screenshots of the results if you need help interpreting them.

philc43 said:

Hello Memox

I would suggest you run a diagnostic test of your system disk. All the evidence points to a problem with it. Try Seatools and HDTune if you do not have any other diagnostics on your system. The more tests the better.

Post screenshots of the results if you need help interpreting them.

Hello philc43 and thank you for your reply. Upon viewing both the programs you suggested, I don't know which are the actual tests I need to do, nor which screenshots you want in particular. That's why I tried pretty much everything that didn't seem risky, lol. Please let me know if you need anything else; thanks again.

Seatools:
- Short Generic resulted in a "Pass" (both SSDs).
- Short Drive Self Test resulted in a "Pass" (both SSDs).
- SMART resulted in a "Pass" (both SSDs).

HD Tune Pro:
- Error Scan for both SSDs resulted in green squares
- Health status is "ok" for both SSDs
- KINGSTON SA400S37480G Benchmark (First SSD)
Test capacity: full
Transfer Rate Minimum : 3.4 MB/s
Transfer Rate Maximum : 100.1 MB/s
Transfer Rate Average : 29.7 MB/s
Access Time : 0.964 ms
Burst Rate : 72.7 MB/s
CPU Usage : 3.8%
- KINGSTON SA400S37480G Benchmark (Second SSD)
Test capacity: full
Transfer Rate Minimum : 5.4 MB/s
Transfer Rate Maximum : 402.5 MB/s
Transfer Rate Average : 231.0 MB/s
Access Time : 0.206 ms
Burst Rate : 64.3 MB/s
CPU Usage : 2.7%

Windows Memory Diagnostic:
- No errors found

CrystalDiskInfo:
- Health is "Good" for both SSDs

Screenshots:

The random nature of the problem seems to work against us. It looks like it was behaving well for these tests.

Make regular system image backups (Macrium Reflect) just in case the disk problem gets worse and you need to recover in the future. Also keep regular data backups.

If the system is still in warranty you might be able to get it checked out. Otherwise make sure the firmware is updated on the SSDs (if there are any updates, I haven't checked) and all drivers for the motherboard are up to date.

I still suspect hardware but perhaps it is related to temperature or cold starts, cold solder joints, overheating, any number of possibilities exist which is why trying to find a pattern for when the crashes occur might help. I know it seems random but perhaps there is something common to when it happens - shutdowns/sleeps/long periods of gaming etc.

philc43 said:

The random nature of the problem seems to work against us. It looks like it was behaving well for these tests.

Make regular system image backups (Macrium Reflect) just in case the disk problem gets worse and you need to recover in the future. Also keep regular data backups.

If the system is still in warranty you might be able to get it checked out. Otherwise make sure the firmware is updated on the SSDs (if there are any updates, I haven't checked) and all drivers for the motherboard are up to date.

I still suspect hardware but perhaps it is related to temperature or cold starts, cold solder joints, overheating, any number of possibilities exist which is why trying to find a pattern for when the crashes occur might help. I know it seems random but perhaps there is something common to when it happens - shutdowns/sleeps/long periods of gaming etc.

It really is strange, because it does that even when I didn't play for weeks, when it's idling, when I'm just watching videos or working on a text file... At this point it is so random that I'll just make a backup of everything and reset Windows - it seems the only way to truly know if it's the hardware or software... Maybe. Speaking of which, do you think I should reset while keeping personal files or just make a full, clean reset of everything? I wouldn't like if the root of the problem returns by my own mistake of keeping the wrong things (not that I'm so tech-savvy to know if that's even possible, but still, no harm in asking I guess).

I'm using Windows' built-in backup utility by the way, and yes, I know that it can corrupt stuff from time to time but I find those third-party softwares to be either too pricey , overly-complicated, or just too sneaky with their upsells.

Thanks

The only sure way of making sure nothing is carried over is to do a proper clean install which deletes all partitions and starts with all new files. Of course this implies that you have copies of all the data and programs and settings that you need to put the system back to where you were.

If you didn't want to do this you can also start with a clean boot to prevent the 3rd party programs and services from starting and then gradually add items back in but you will find this very difficult to use as a diagnostic tool because the crash is random.

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials (tenforums.com)

philc43 said:

The only sure way of making sure nothing is carried over is to do a proper clean install which deletes all partitions and starts with all new files. Of course this implies that you have copies of all the data and programs and settings that you need to put the system back to where you were.

If you didn't want to do this you can also start with a clean boot to prevent the 3rd party programs and services from starting and then gradually add items back in but you will find this very difficult to use as a diagnostic tool because the crash is random.

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials (tenforums.com)

I really wish to go for the first option because that means I also get to tidy things up a little, which is very good - but for the love of god that would also mean that I need to mess with partitions, UEFI/Legacy and all that stuff I really don't know anything about (even if I did researches about it since your last reply). Here's a couple questions I have about the procedure:

- After you have the backup ready and the flashdrive with W10, I can start, but before that - one thing that gets frequently mentioned around the web is that you should unplug unnecessary USB drives and extra hard drives. Mouse, Keyboard and flashdrive for wi-fi are safe to keep, I imagine... But what about the second SSD (my current "D:")? I know that it makes the partitions deleting phase much easier and cleaner, but can't I just delete every partition I see anyway until I get the unallocated one? Again, I have a backup so I don't see the issue with that?
- In that regard, is "Drive 0" the same as C: and "Drive 1" the same as D: ?

https://www.tenforums.com/tutorials/...dows-10-a.html
Change Display Language in Windows 10




Please post results from Sea Tools long generic test.


Run:
Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.




Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance