Random freezing - Driver Verifier BSOD

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  1. Posts : 12
    Windows 10 Home x64
       #1

    Random freezing - Driver Verifier BSOD


    So my PC has been having random, unexplained crashes for several months, but almost always when idle and when I'm not around - so I never get to see the BSOD. I never find anything in Event Viewer. Today I ran Driver Verifier which finally forced the faulting driver to BSOD on startup. Which means I now have a DMP file to share with you guys.

    Here is the DMP file:
    041121-31609-01.zip

    Here are some things I have tried:

    I have run SFC /scannow and the restore health option
    I have run CHKDSK /r
    I have tried DDU and AMD driver reinstalls

    Specs:
    OS: Windows 10 Home 20H2 X64 Build 19042.867
    Processor: AMD Athlon(tm) X4 860K Quad Core Processor 3.70 GHz
    RAM: 16.0 GB
    GPU: Radeon RX480
      My Computer


  2. Posts : 5,816
    Win 11 Pro (x64) 21H2
       #2

    Don't have an answer, but just want to note we basically have the same avatar
      My Computers


  3. Posts : 12
    Windows 10 Home x64
    Thread Starter
       #3

    sygnus21 said:
    Don't have an answer, but just want to note we basically have the same avatar
    I'm Commander Shepard, and this is my favourite avatar on the forum.

    ...I should go.
      My Computer


  4. Posts : 1,479
    Windows 8.1 Enterprise x64
       #4

    The faulty driver is the usbfilter.sys driver, i.e. the USB filter driver from AMD. There has been no update for this driver in a long time, so the simpler solution is to uninstall this driver. By the way, include logs from the collector log - BSOD - Posting Instructions
      My Computer


  5. Posts : 12
    Windows 10 Home x64
    Thread Starter
       #5

    MrPepka said:
    The faulty driver is the usbfilter.sys driver, i.e. the USB filter driver from AMD. There has been no update for this driver in a long time, so the simpler solution is to uninstall this driver. By the way, include logs from the collector log - BSOD - Posting Instructions
    Thanks and sorry about that. I'm a member on a few forums and I guess I was using protocol from one of them. I have attached it again here: DESKTOP-HKT3HKC-(2021-04-12_14-07-15).zip

    How do I uninstall the driver?
      My Computer


  6. Posts : 1,479
    Windows 8.1 Enterprise x64
       #6

    As I wrote, uninstall the USB filter driver from AMD. You can uninstall it by deleting the usbfilter.sys file located in C: \ Windows \ System32
      My Computer


  7. Posts : 12
    Windows 10 Home x64
    Thread Starter
       #7

    New problem!! Deleting usbfilter.sys has completely turned off USB functionality on my PC. I can't use my computer now. Mouse and keyboard not detected. I can get into windows repair after rebooting 3x - mouse works there. What do I do? I can't have usbfilter.sys because it crashes my PC, but I need it so I can use my mouse and keyboard 😳😫
      My Computer


  8. Posts : 1,479
    Windows 8.1 Enterprise x64
       #8

    So it turns out that your computer needs the usbfilter.sys driver. If you have it in the recycle bin, you can restore it via the command line which you can run in the Windows repair menu (you can also run the Recycle Bin window in this command line) - Recover Deleted Files Using Command Prompt in Windows 10 – Hassle Free Solution
      My Computer


  9. Posts : 12
    Windows 10 Home x64
    Thread Starter
       #9

    I did a system restore and USB is working again. I had actually cut/pasted the driver files into a folder on my desktop for safe keeping - buuuut I forgot what I named the folder.

    So how to I fix the crashes and BSOD's caused by usbfilter.sys now?
      My Computer


  10. Posts : 1,479
    Windows 8.1 Enterprise x64
       #10

    Hmm, the blue screens caused by this file are only when you test it with Driver Verifier from what I can see. The situation is boring because there is no update of this driver, and the USB controller in your motherboard requires it to work properly. It remains to not test this driver via Driver Verifier
    BTW: The failure was related to the Code Integrity checks function, and because not every driver is compatible with this function, you can check the compatibility of all these drivers with this script - How to get a Windows 10 „Memory integrity“ Debug Log (Core isolation) – electroholiker
      My Computer


 

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