Boot up failure  

Good morning, it’s been a while since I had a problem, helped by the forum volunteers.

Today, our HP Envy suddenly froze and would not respond to anything. I performed an emergency power off, waited 30 seconds and powered on. Nothing although the monitor flickered briefly.

I then made several unsuccessful attempts to start in safe mode. I then tried a simple power up to be met with, “Preparing Automatic Repair” and there we are, still frozen with no activity.

Any suggestions, please?

- - - Updated - - -

I continued attempts to boot in safe mode. None of the usual options were offered. This time, however, the message, “Diagnosing your PC” is displayed and then it freezes again.

What are the status of the important computer files:
a) files backed up to another drive or the cloud
b) backed up images saved to another drive or the cloud
c) no backed up files or images > files need to be saved
d) no backed up files or images > files do not need to be saved




Please perform the following steps:

1) Find 2 or 3 flash drives that you can format (> or = 8 GB)

2) Make tools that can be used to recover important files, test the drives, and troubleshoot

3) On a working computer create:

a) a new bootable windows 10 iso 20H2:
https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10
Create Bootable USB Flash Drive to Install Windows 10


b) bootable Ubuntu flash drive:
Create a bootable USB stick on Windows | Ubuntu tutorials
Create a bootable USB stick on Windows | Ubuntu
Linux to the rescue! How Ubuntu can help a computer in distress | PCWorld

c) add this to the Ubuntu flash drive: download and install HP UEFI hardware diagnostics version 8.0.0.0:
https://www8.hp.com/us/en/campaigns/.../pc-diags.html


4) update the spec in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


5) enter the product or serial number into this HP website: https://support.hp.com/us-en/drivers > view drivers > post a URL / link into this thread

Thanks. Quite a lot for a 75 years old to take in!
I will obtain flash drives tomorrow and try and get someone round to set them up as suggested.

What are the status of the important computer files:
a) files backed up to another drive or the cloud
b) backed up images saved to another drive or the cloud
c) no backed up files or images > files need to be saved
d) no backed up files or images > files do not need to be saved