BSOD Whea Uncorrectable Error during gaming


  1. Posts : 4
    Windows 10
       #1

    BSOD Whea Uncorrectable Error during gaming


    My PC worked totally fine until this past week where I keep on getting BSOD whenever I'm playing games usually after like an hour or so. It didn't matter to what game I was playing, from Stardew Valley to Apex Legends my PC would crash to the blue screen. I made a post on reddit and they basically told me to post my problem on here. Someone on there did say that my SSD is defective and that is the most likely cause of the problem, but I just wanna be sure before I do anything to replace it.

    I did check the temps on my cpu and gpu and its all normal when its idle and running games. Did the memtest thing and it came out normal. Nothing is overclocked either.

    Here is the crash dumps as well.

    DESKTOP-67O9CLU-(2021-04-03_15-17-47).zip - Google Drive
      My Computer


  2. Posts : 1,309
    Windows 8.1 Enterprise x64
       #2

    Update BIOS - TUF GAMING Z490-PLUS (WI-FI)|Plyta glowna|ASUS Polska
    Check in Windows Update if there any updates of system
    Install Intel chipset driver - Intel Chipset Device Software Version 10.1.18716.8265 WHQL
      My Computer

  3. Ztruker's Avatar
    Posts : 13,551
    Windows 10 Pro X64 21H1 19043.1043
       #3

    The most recent dump in the zip is from 11/25/2020, ancient history and not relevant to your current problem.

    You have not had any BSODs, at least nothing recorded in the msinfo32.nfo WER data.

    Can you disable automatic restarts on a System Failure then take a picture with your camera the next time you get a BSOD and post it here please.

    See here: How to Enable or Disable BSOD Automatic Restart in Windows 10

    System event log has 1 of the following WHEA errors on 2021-03-22
    Code:
    Event[4109]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2021-03-22T21:58:19.6630000Z
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-67O9CLU
      Description: 
    A corrected hardware error has occurred.
    It has 14 of these:
    Code:
    Event[5066]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2021-03-26T16:46:20.7800000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-67O9CLU
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
    This is most likely a defective CPU though it could be caused by over clocking or incorrect voltages.

    Try resetting everything to nominal then test for a day, especially games and see how it goes. If all is well then it's the tweaking that is causing the problem so redo your tweaking a little at a time, testing after each change. Don't forget to disable memory XMP as part of the debug process.
      My Computers


  4. Posts : 4
    Windows 10
    Thread Starter
       #4

    Here's a pic of the BSOD I got

    IMG_20210406_191635.jpg - Google Drive
      My Computer

  5. Ztruker's Avatar
    Posts : 13,551
    Windows 10 Pro X64 21H1 19043.1043
       #5

    No driver called out unfortunately. I'm still leaning toward a defective CPu.

    Have you tried resetting to nominal as I suggested and remove XMP?
      My Computers


  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    Ztruker said:
    No driver called out unfortunately. I'm still leaning toward a defective CPu.

    Have you tried resetting to nominal as I suggested and remove XMP?
    Hi sorry for the super late response, been busy with work and etc, but yes I have tried resetting it to nominal and removing the xmp

    It really only occurs when my I'm playing games, yesterday I was bingeing Netflix for over 5hrs and no bsod.
      My Computer

  7. Ztruker's Avatar
    Posts : 13,551
    Windows 10 Pro X64 21H1 19043.1043
       #7

    Monitor your temps while gaming, using HWINFO64, see if the problem is heat related.

    Check all fans are turning and no dirt or dust in the intakes. Use canned air to blow out the inside of the computer.

    Fill out System Specs for tenforums.

    See here: System Specs - Fill in at Ten Forums

    Fill out as much as you can, look at mine for an example of what can be included. The more information the better.

    Replace thermal past between CPU and cooler, same for video is possible.

    ===================================================
    Follow this tutorial to stress test your CPU:

    Prime95 - Stress Test Your CPU - Windows 10 Forums

    OCCT: OCBASE / OCCT

    For both the above, read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    For Intel CPUs (32 and 64 bit): Intel® Processor Diagnostic Tool

    The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
    ===================================================

    Follow this tutorials to stress test your GPU:
    FurMark - GPU Stress Test - Windows 10 Forums

    If you have a AMD APU instead of a discreet GPU, try UNIGINE 3D Benchmark..

    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall
    ===================================================
    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM. The new version of Memtest86 only allows 4 passes for the free version so run it twice, back to back.

    If you are asked to run MemTest86+ or Memtest86 by a Ten Forums member make sure you run the full 8 (or 4+4) passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

    Take a picture when done and post in the forum please.

    =================================================== Diagnostics Test
    HDD TEST

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.

    Run CrystalDiskInfo Portable and CrystalDiskMark Portable to

    • Check health of drive
    • Check performance of drive

    Run SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc)

    You can also try the various options available with chkdsk.

    ===================================================
    Run Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    Follow instructions here to decide which drivers you want to test. 3-5 is a good start. Add 3-5 more every two hours until all are selected or you get a BSOD.

    Enable and Disable Driver Verifier in Windows 10

    Familiarize yourself with how to get out of Driver verifier from the above link and from the first link.
      My Computers


  8. Posts : 4
    Windows 10
    Thread Starter
       #8

    Ztruker said:
    Monitor your temps while gaming, using HWINFO64, see if the problem is heat related.

    Check all fans are turning and no dirt or dust in the intakes. Use canned air to blow out the inside of the computer.

    Fill out System Specs for tenforums.

    See here: System Specs - Fill in at Ten Forums

    Fill out as much as you can, look at mine for an example of what can be included. The more information the better.

    Replace thermal past between CPU and cooler, same for video is possible.

    ===================================================
    Follow this tutorial to stress test your CPU:

    Prime95 - Stress Test Your CPU - Windows 10 Forums

    OCCT: OCBASE / OCCT

    For both the above, read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    For Intel CPUs (32 and 64 bit): Intel® Processor Diagnostic Tool

    The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
    ===================================================

    Follow this tutorials to stress test your GPU:
    FurMark - GPU Stress Test - Windows 10 Forums

    If you have a AMD APU instead of a discreet GPU, try UNIGINE 3D Benchmark..

    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall
    ===================================================
    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM. The new version of Memtest86 only allows 4 passes for the free version so run it twice, back to back.

    If you are asked to run MemTest86+ or Memtest86 by a Ten Forums member make sure you run the full 8 (or 4+4) passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

    Take a picture when done and post in the forum please.

    =================================================== Diagnostics Test
    HDD TEST

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.

    Run CrystalDiskInfo Portable and CrystalDiskMark Portable to

    • Check health of drive
    • Check performance of drive

    Run SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc)

    You can also try the various options available with chkdsk.

    ===================================================
    Run Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    Follow instructions here to decide which drivers you want to test. 3-5 is a good start. Add 3-5 more every two hours until all are selected or you get a BSOD.

    Enable and Disable Driver Verifier in Windows 10

    Familiarize yourself with how to get out of Driver verifier from the above link and from the first link.
    Alright I'll try to all of this on my off day when I'm free. Thank you for these suggestions.
      My Computer

  9. Ztruker's Avatar
    Posts : 13,551
    Windows 10 Pro X64 21H1 19043.1043
       #9

    Okay, good luck. Looking forward to your test results.
      My Computers


 

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