Repeated Driver Power State Failure on shutdown


  1. Posts : 3
    Windows
       #1

    Repeated Driver Power State Failure on shutdown


    I have had this issue for a few weeks now. My PC will start stuttering, I can fix it temporarily by rebooting, however it hits the BSOD when I try to shut down. As it only bluescreens on shutdown when it is stuttering, I assume they are linked in some way, but that's for later. I have attempted to run Driver Verifier multiple times, it seems to have worked, I have got the Driver Verifier Detected Violation BSOD, but it has not told me what driver it detected. I may just not know where to look. I could use some help. included V2 log collector zip, would be nice someone could point me in the right direction. Thanks.
    Windows version 2004
      My Computer

  2. philc43's Avatar
    Posts : 5,008
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello @brailecortex and welcome to TenForums

    Please can you upload the V2 log collector output to your post. Many thanks!
      My Computers


  3. Posts : 3
    Windows
    Thread Starter
       #3

    I tried to, guess I didn't attach the files correctly. How's this?
    https://cdn.discordapp.com/attachmen...1_22-24-28.zip
      My Computer

  4. philc43's Avatar
    Posts : 5,008
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #4

    Thanks! That worked

    Working backwards through your dump files we can see the following two problems:

    1. Verifier caught a problem with SteamStreamingMicrophone.sys - please try to update or remove this driver for testing purposes. Try this link for more details: how to get rid of the Streaming Microphone and Steam Speakers on the Device Manager :: Steam Link General Discussions

    2. Driver Power state failure: FAILURE_BUCKET_ID: 0x9F_4_amd_sata_IMAGE_pci.sys
    Please try to update the chipset drivers for your motherboard.
    TUF GAMING X570-PLUS|Motherboards|ASUS Global

    Hope this helps!
      My Computers


  5. Posts : 3
    Windows
    Thread Starter
       #5

    Seemed to work for a bit, but just had it happen again. I removed the Steam Link drivers and updated all AMD chipset drivers, but it seems to not have fixed things. New log collector files: https://cdn.discordapp.com/attachmen...8_19-05-04.zip
    I tried to take a look at them myself, but there's a ton there and I don't know what to look for. Some pointers might be nice.
      My Computer

  6. philc43's Avatar
    Posts : 5,008
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #6

    You still seem to be getting the same power state failures associated with the PCI bus.

    It would seem that new drivers did not help. ASUS are currently working on a new BIOS for your system but it is only available as a beta version at the moment. Hopefully it will be released for mainstream use soon. It may help.

    In the meantime please list all the cards that are attached to the PCI bus - i.e. the cards inserted onto the motherboard.

    It might be worth updating all the drivers associated with these cards.
      My Computers


 

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