1.    19 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 4
    Windows 10

    BSOD then reboot cannot find boot drive


    I am having a few problems with blue-screening. I cant replicate the actual event which causes the BSOD, but
    the real problem is after the computer tries to automatically reboot. Here it falls down as it cannot find the boot drive and I get stuck in a boot loop.

    If I turn the laptop off using the power button and then turn it on again it boots straight up.

    I'm on a dell latitude e6420. If you need any other information please let me as I'm keen to sort this out.

    EDIT: I've uploaded the zipfile now.
    Last edited by gilles; 26 Aug 2015 at 12:44.
      My ComputerSystem Spec
  2.    20 Aug 2015 #2
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    Unfortunately there are no dump files in your logs, follow BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Forums to ensure you're set to create MiniDumps.
      My ComputerSystem Spec
  3.    21 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 4
    Windows 10
    Thread Starter

    I'll have a go at sorting that now. I assume I'll have to wait to get BSOD before I can post a dump though?
      My ComputerSystem Spec
  4.    26 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 4
    Windows 10
    Thread Starter

    Uploaded the new dump now. Help is much appreciated, thanks.
      My ComputerSystem Spec
  5.    26 Aug 2015 #5
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    The first driver I can see is the FTDI USB to serial adapter driver. I'm not too sure what it's for but it's very old and either needs updating from here or removing.

    Code:
    *** WARNING: Unable to verify timestamp for ftdibus.sys
    *** ERROR: Module load completed but symbols could not be loaded for ftdibus.sys
    
    0: kd> lmvm ftdibus
    start             end                 module name
    fffff801`6e9c0000 fffff801`6e9cf780   ftdibus  T (no symbols)           
        Loaded symbol image file: ftdibus.sys
        Image path: ftdibus.sys
        Image name: ftdibus.sys
        Timestamp:        Thu Mar 13 13:50:55 2008 (47D9313F)
        CheckSum:         000125E3
        ImageSize:        0000F780
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Also check the Dell support page for your machine for an update to your nVidia driver.

    Code:
    ffffd001`86144d40  fffff801`6f3aa558Unable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x71a558
    
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`6ec90000 fffff801`6f778000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Jul 23 01:15:19 2015 (55B03217)
        CheckSum:         00AAF49B
        ImageSize:        00AE8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec
  6.    26 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 4
    Windows 10
    Thread Starter

    The problem preceded the installation of that particular driver so it looks more likely that its the graphics driver. Ill remove the other one as well. Thanks.
      My ComputerSystem Spec

 


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