New win 10 build, BSOD on the reg

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  1. Posts : 37
    Windows 10
    Thread Starter
       #11

    Addition > Faulty Device Manager Devices

    Not sure what you mean there. Where do I look for this?

    What I was wondering most about was ene.sys - A few days back I took an attempt with driver verifier, and it crashed at ene.sys, which I believe controls RGB lighting on my MOBO. I uninstalled the Asrock RGB software, and I noticed ene.sys is still in the registry.

    Not sure if any of that is relevant.
      My Computer


  2. Posts : 272
    Windows 10
       #12

    Addition is one of the logs you uploaded.

    Small steps now, I'll keep ene.sys in mind.
      My Computer


  3. Posts : 37
    Windows 10
    Thread Starter
       #13

    Ah, now I understand

    Only thing listed there is HD Audio, which I disabled because I have an audio interface

    ==================== Faulty Device Manager Devices ============

    Name: High Definition Audio Device
    Description: High Definition Audio Device
    Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
    Manufacturer: Microsoft
    Service: HdAudAddService
    Problem: : This device is disabled. (Code 22)
    Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
      My Computer


  4. Posts : 272
    Windows 10
       #14

    Here are the next steps, more steps will be needed, after I see the result of these logs.

    Step 1: Run AdwCleaner
    Download AdwCleaner 8.2.0
    Download AdwCleaner
    Downloads - AdwCleaner - ToolsLib
    https://www.malwarebytes.com/adwcleaner/
    Close all open programs and internet browsers.
    Double click on AdwCleaner.exe to run the tool.
    Click Scan Now
    Click on Quarantine for all it finds.
    Reboot.
    Please Copy & Paste the contents of that logfile with your next reply.
    https://i.imgur.com/qERgl4y.gif

    Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan. Make sure Rootkit scan is on.
    Download Malwarebytes 4.3.0.210
    Malwarebytes Anti-Malware 4.3.0.210 Free Download - FreewareFiles.com - Security/Privacy Category
    Malwarebytes Anti-Malware 4.3.0.210 Screenshot - Freeware Files.com
    Malwarebytes Cybersecurity for Home and Business | Malwarebytes
    Forum
    Forums - Malwarebytes Forums
    FAQ - Malwarebytes won't run or failed to resolve my issues
    https://forums.malwarebytes.com/topi...lve-my-issues/
    Scanning, you will get something like this.
    https://i.imgur.com/4NZ5Qw0.gif
    https://i.imgur.com/rRfr1oD.gif
    https://i.imgur.com/tShE6tQ.gif
    https://i.imgur.com/iJZHDC0.gif
    After a restart ( if required ) Copy & Paste the contents of the scan into your reply.
    If too large, upload to a site of your choosing.
    Follow these directions, until you get to Export.
    https://support.malwarebytes.com/hc/...s/360038479194
      My Computer


  5. Posts : 37
    Windows 10
    Thread Starter
       #15

    AdwLog


    Attached ADW log. Apparently it doesn't like my Akai beat pad?

    MBAM crashed while scanning. I'll try again. MBAM has gotten awfully naggy since I last ran it in the Win 7 days
    New win 10 build, BSOD on the reg Attached Files
      My Computer


  6. Posts : 272
    Windows 10
       #16

    Can I have the ADW clean log please.
      My Computer


  7. Posts : 37
    Windows 10
    Thread Starter
       #17

    MBAM and ADWC


    Ah, I wasn't clicking the quarantine button. My bad. I certainly hope my MPD pad isn't causing malware.

    I've tried MBAM twice in regular environment and once in safe mode. Can't seem to complete a scan without the computer rebooting mid-scan. No BSOD, it just reboots, but does leave minidumps in the event log.
    New win 10 build, BSOD on the reg Attached Files
      My Computer


  8. Posts : 272
    Windows 10
       #18

    "I've tried MBAM twice'
    Have you read the FAQ link I gave you?
      My Computer


  9. Posts : 37
    Windows 10
    Thread Starter
       #19

    I don't think the FAQ addresses my issue with MBAM

    MBAM loads and runs, but the computer crashes while it's scanning

    The only relevant suggestion I see there is running it as admin, so I'll give that a go

    I don't think this is a virus/malware issue, but no harm in trying to rule it out. Do you think malware is a likely culprit?

    EDIT: Tried running as admin, still reboots system mid scan. Not at the same point every scan, but I don't think I'm gonna be able to get through a full scan.
      My Computer


  10. Posts : 272
    Windows 10
       #20

    "Do you think malware is a likely culprit?"
    When problem solving, we have to rule the basics out.

    If you have to go offline for any period of time, let me know please.

    If MBAM still fails, run this.

    Please download Dr.Web CureIt and save it to your Desktop. DO NOT perform a scan, until you get it on your desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. (If this is not possible, this program is portable, and runs right from the location it is downloaded to, like a USB drive or SD card.)
    Download Dr.WEB CureIt! March 27, 2021
    Download Dr.Web CureIt 12.0.201906240 for Windows - Filehippo.com
    Dr.Web CureIt! - Healing utility
    Dr.Web CureIt! - Healing utility
    ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
    Documentation
    http://download.geo.drweb.com/pub/dr...it-free-en.pdf

    Copy & Paste the contents of the log into a text file & upload it to File Convoy.
    No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
    Free file sharing without registration and size limits
    https://i.imgur.com/7UiiqWr.gif
    https://i.imgur.com/6N1gfOj.gif

    If you have trouble running Dr.Web CureIt, you can download a file with a random name to bypass malicious software that blocks security software from starting.
    Dr.Web CureIt! - Healing utility
    Note: The file will be randomly named (example > 5mkuvc4z.exe).
    https://i.imgur.com/3MKiGpS.gif
    https://i.imgur.com/gzWLrVV.gif
      My Computer


 
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