Whea_Uncorrectable_Error BSOD while playing PUBG

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  1. Posts : 14
    Windows 10 Pro 20H2 19042.870 64-bit operating system, x64-based processor
       #1

    Whea_Uncorrectable_Error BSOD while playing PUBG


    Windows Version: Windows 10 Pro 20H2 (OS Build 19042.870)

    Issue: My PC keeps on getting BSOD (Whea_Uncorrectable_Error) ONLY HAPPENS WHEN PLAYING PUBG

    Things Iíve done:


    -Updated drivers
    -Sfc/Scannow
    -Chkdsk
    -Cleared dump files
    -MEMORY TEST - ALL GOOD
    -CPU STRESS TET - ALL GOOD
    -GPU STRESS TEST- ALL GOOD
    -CLEAN REFORMAT WINDOWS 10 Pro
    -NO OVERCLOCKING
    -DEFAULT BIOS SETTINGS
    -RESET CMOS
    -RESEATING AND CLEANING RAM AND GPU
    -CHECKED ALL THE WIRES FROM PSU
    -TEMPERATURE MONITORING 59į Celcius highest temp (gpu and cpu)
    -TRIED TO RUN PUBG AFTER CLEAN REFORMAT (NO 3rd party app installed)

    Specs:
    Intel Core i7 9700K
    MSI Gaming X Trio RTX 2080
    Asus ROG Strix Z390-E Gaming
    G.Skill Royal TridentZ 16gb 2x8 dual 3200mhz
    Seasonic Gold Prime 750W
    Samsung 970 Evo m.2 500gb
    Seagate Barracuda 2TB Hdd
    CoolerMaster ML360R AIO
    CoolerMaster H500P Mid Tower Case

    Peripherals:
    Aorus AD27QD 27" 1440p 144hz 1ms IPS Panel
    HyperX Alloy Elite MX Brown
    HyperX Pulsefire Surge
    HyperX Cloud Revolver S
    Logitech Z337 Speakers


    NOTE: I AM VERY DESPERATE TO FIX THIS, I'VE BEEN FIXING THIS FOR COUPLE OF MONTHS NOW
    Whea_Uncorrectable_Error BSOD while playing PUBG Attached Files
      My Computer

  2. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    All your 0x124 WHEA bugchecks are with a Parameter 1 = 0x10. This is not the usual bugcheck we see and I am still trying to find out something about it. Meanwhile if anyone else knows what it means then please carry on with the analysis.

    It could be software related and tied in to the PUBG software. Any forums you can enquire in re PUBG?

    No crash dumps are being created - this process fails each time. This could point to a problems with access to the file system or hard drive.

    I would strongly urge you to reduce the RAM clock speed to 2666MHz and see if that does the trick. You are overclocked for the CPU at present.
      My Computers


  3. Posts : 14
    Windows 10 Pro 20H2 19042.870 64-bit operating system, x64-based processor
    Thread Starter
       #3

    Hi Philc43,

    Tried putting my BIOS on default. Stock speed of Ram and it still do the same thing I really want to know what is the reason of BSOD Let me know if there's something I can show you for you to analyze it. Really appreciate your help.
      My Computer

  4. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #4

    Please post a new set of logfiles since making the changes and getting the new crash.
      My Computers


  5. Posts : 14
    Windows 10 Pro 20H2 19042.870 64-bit operating system, x64-based processor
    Thread Starter
       #5

    philc43 said:
    Please post a new set of logfiles since making the changes and getting the new crash.
    Hi, may I know how to do that please? What I did today is I revert it back to the old driver version and reseat the GPU and it works fine for at least an hour or two. Then, just 5minutes ago it went to BSOD Whea_Correctable_Error again. Now I'm suspecting that it might be the GPU problem because whenever I reseat the RAM or other components it doesn't even withstand for at least 10 minutes of gaming. I don't know what else to do

    Here's the latest log --> Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    - - - Updated - - -

    Update:

    As of now I'm stress testing my GPU and it works so fine. Doing a great score in fact. But whenever I'm playing PUBG it seems like a junk!
      My Computer

  6. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #6

    I'm looking at your latest logs and they still show the RAM clock speed as 3200MHz. Did you try to reduce the RAM clock speed?
      My Computers

  7. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #7

    As of now I'm stress testing my GPU and it works so fine. Doing a great score in fact. But whenever I'm playing PUBG it seems like a junk!
    This is what makes me suspect it may be software related. Often the anti-cheat systems on these games can cause problems. I see that navagio.sys is loading with PUBG and this is the anti-cheat driver. As there are no crash dumps this is pure speculation - which I don't like doing.
      My Computers


  8. Posts : 14
    Windows 10 Pro 20H2 19042.870 64-bit operating system, x64-based processor
    Thread Starter
       #8

    philc43 said:
    This is what makes me suspect it may be software related. Often the anti-cheat systems on these games can cause problems. I see that navagio.sys is loading with PUBG and this is the anti-cheat driver. As there are no crash dumps this is pure speculation - which I don't like doing.
    Hi,

    Yesterday, I connected my monitor the motherboard using DP cable, then I noticed that there are some multiple drivers that are downloading and installing all related to graphics of intel etc... I let it installed everything then...
    I removed the driver of my GPU using DDU in Safe Mode then it restarted by itself.

    Went to Control Panel "uninstall software" and checked if there's still remaining software for Nvidia and I noticed that there is still a driver left. I'm suspecting that this might be included when the windows are updating the drivers while I'm connected to the motherboard's DP cable. So, I uninstalled in. Restarted my PC.

    Installed the latest GPU driver in Nvidia that I downloaded. It works fine!

    I played PUBG the whole day and I never got BSOD again! I'm still hoping it won't happen again.

    Now, that I'm not playing just working with my outlook emails, my PC stopped and got BSOD but this time the error code is DPC_Watchdog_Violation.

    Here's the link of the latest log (by the way my ram is at stock speed) --> Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Please help, thank you

    - - - Updated - - -

    JaspherC said:
    Hi,

    Yesterday, I connected my monitor the motherboard using DP cable, then I noticed that there are some multiple drivers that are downloading and installing all related to graphics of intel etc... I let it installed everything then...
    I removed the driver of my GPU using DDU in Safe Mode then it restarted by itself.

    Went to Control Panel "uninstall software" and checked if there's still remaining software for Nvidia and I noticed that there is still a driver left. I'm suspecting that this might be included when the windows are updating the drivers while I'm connected to the motherboard's DP cable. So, I uninstalled in. Restarted my PC.

    Installed the latest GPU driver in Nvidia that I downloaded. It works fine!

    I played PUBG the whole day and I never got BSOD again! I'm still hoping it won't happen again.

    Now, that I'm not playing just working with my outlook emails, my PC stopped and got BSOD but this time the error code is DPC_Watchdog_Violation.

    Here's the link of the latest log (by the way my ram is at stock speed) --> Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Please help, thank you
    UPDATE --> I had another BSOD Machine Check Exception
      My Computer

  9. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #9

    The DPC Watchdog errors seem to be connected to a USB device - possibly the keyboard?

    What software has been installed to work with your keyboard? Try removing the software as a test or carry out your own investigations by trying different keyboards. You have a lot of software utilities installed from the various devices attached including Motherboard utilities. I am always rather wary of them and have seen too many cases of these utilities not working well with W10 sometimes even leading to BSOD events.
      My Computers


  10. Posts : 14
    Windows 10 Pro 20H2 19042.870 64-bit operating system, x64-based processor
    Thread Starter
       #10

    philc43 said:
    The DPC Watchdog errors seem to be connected to a USB device - possibly the keyboard?

    What software has been installed to work with your keyboard? Try removing the software as a test or carry out your own investigations by trying different keyboards. You have a lot of software utilities installed from the various devices attached including Motherboard utilities. I am always rather wary of them and have seen too many cases of these utilities not working well with W10 sometimes even leading to BSOD events.
    My peripherals are all Hyper X (Kingston) software: HyperX NGenuity

    I'm not really sure if that causes the problem because the very 1st time I built this pc 2 years ago I installed this software and never got an issue. I don't know what else to do
      My Computer


 
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