Windows 10 Pro BSOD


  1. Posts : 3
    Windows 10 pro
       #1

    Windows 10 Pro BSOD


    Hello,
    I just started getting the BSOD last night. I was working on my laptop, as usual, and all of a sudden, the system froze. No other option than to hard reboot. When it came back, as per my usual habit, I started Task Manager (performance tab). I got another BSOD in less than 2 seconds. It repeated on the next attempts as well. On the third attempt, I did not start Task Manager right away, and it stayed up. I started task manager after about 5 minutes and it crashed again. Then, I went to sleep.

    Today, I retried the above steps and it happened again. Then, tried the sfc /scannow and dism commands, but it did not help. But then, I restarted task manager but did not click on the performance tab. The laptop has been up for about 45 minutes now.

    I have collected the V12 logs (attached here). I have not collected the DM logs yet. Should I?

    Also, while composing this post, found this: Blue Screen of the day—update crashes Windows 10 PCs on print | Ars Technica

    I found that KB50000802 was installed last night by Microsoft. I have now uninstalled it (but the attached logs are before this uninstall).

    Windows version number: 2004 (OS Build 19041.867)

    Please help.
    Thanks.
    Ajay
    Windows 10 Pro BSOD Attached Files
      My Computer

  2. Jacee's Avatar
    Posts : 1,584
    Win 10 home 20H2 19042.844
       #2

    I found that KB50000802 was installed last night by Microsoft.
    You might have a look at this information: Download Cumulative update KB5000802 for Windows 10 version 20H2 and 2004
      My Computers


  3. Posts : 1,220
    Windows 8.1 Enterprise x64
       #3
      My Computer


  4. Posts : 3
    Windows 10 pro
    Thread Starter
       #4

    MrPepka said:
    The update of NVIDIA graphics driver (using the above link) failed with a message that the system is configured to require a standard windows driver type. See attached.
    Attached Thumbnails Attached Thumbnails Windows 10 Pro BSOD-nvidia_driver_installation.png  
      My Computer

  5. zebal's Avatar
    Posts : 900
    Windows 10 Pro x64 20H2 (Build: 19042.867)
       #5

    Hello, please try again, but this time instead of "Express" installation choose "Custom" and the check "Clean installation" checkbox.

    If not working you can get standard driver from here:
    Advanced Driver Search | NVIDIA
      My Computer


  6. Posts : 3
    Windows 10 pro
    Thread Starter
       #6

    zebal said:
    Hello, please try again, but this time instead of "Express" installation choose "Custom" and the check "Clean installation" checkbox.

    If not working you can get standard driver from here:
    Advanced Driver Search | NVIDIA
    zebal, you are a savior. The earlier download did not give an option to choose "custom" or "express". It identified the incompatibility before giving those options. The standard driver (downloaded 392.63-quadro-desktop-notebook-win10-64bit-international-whql.exe) was good - did a clean install as you suggested. I restarted the system after that (just for my sake). The task manager has not crashed since then, even though I am on the performance tab. It has been more than 5 minutes - used to crash in 2 seconds.

    Thank you so much, appreciate all the help from all the members.

    Ajay
      My Computer

  7. zebal's Avatar
    Posts : 900
    Windows 10 Pro x64 20H2 (Build: 19042.867)
       #7

    Awesome

    Thank you for feedback.
      My Computer


 

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