Unable to boot - can anyone help with WHEA ERROR - BSOD Boot Loop

  1. Posts : 3
    Win 10 Home

    Unable to boot - can anyone help with WHEA ERROR - BSOD Boot Loop

    Can anybody please advise on this. Returned after a couple of days away last weekend to find Aurora R9 / Win 10 PC on BS - had ben shut down so assume an update responsible. Used WinRE to undo last Win quality updated and rebooted straight into Windows. Rebooted again and BS WHEA_INTERNAL_ERROR again. Tried reverting latest quality update through WinRE again bit it failed (none found).

    Got back into Win using a restore point through WinRE. Note auto restore point named "Alienware OC Controls" which may be a clue.

    Which is where I am right now. Critical work PC and a single restore point seems my only way back into windows as every restart results in BS error again - can anybody please advise on this error. If it's a driver I can't track it down.

    Basically I'm trrying to avoid a full install if poss as will lose a week installing and reconfiguring apps. I do have an Acronis disc image from a couple of weeks ago which I will try to remount if all else fails - but update may repeat error and maybe there's a simpler solution.

    Many Thanks!

    Alienware Aurora R9
    Bios: 1.0.11 (latest)
    Memory: 16gb
    Nvidia Geo RTX 2060 Super
    Win 10 Home - (old version presumable result of rolling back updates).

    TenForums Log Collector V2 file: MG-ALIEN-(2021-03-22_16-09-39).zip - Google Drive

    DMP File Link: 032121-24921-01.dmp - Google Drive


    Minidump analysis of file (linked above):

    Arg1: 0000000000000006
    Arg2: ffffffffc0000002
    Arg3: 0000000000000001
    Arg4: 0000000000000010

    Debugging Details:


    Key : Analysis.CPU.mSec
    Value: 3093

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 15809

    Key : Analysis.Init.CPU.mSec
    Value: 1358

    Key : Analysis.Init.Elapsed.mSec
    Value: 49700

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 70

    Key : WER.OS.Branch
    Value: 19h1_release

    Key : WER.OS.Timestamp
    Value: 2019-03-18T12:02:00Z

    Key : WER.OS.Version
    Value: 10.0.18362.1


    BUGCHECK_P1: 6

    BUGCHECK_P2: ffffffffc0000002

    BUGCHECK_P3: 1

    BUGCHECK_P4: 10

    BLACKBOXNTFS: 1 (!blackboxntfs)


    PROCESS_NAME: System

    ffffc702`938078b8 fffff807`7782f8ea : 00000000`00000122 00000000`00000006 ffffffff`c0000002 00000000`00000001 : nt!KeBugCheckEx
    ffffc702`938078c0 fffff807`77805fe9 : fffff807`716348f0 00000000`00000004 00000000`00000000 ffffc702`00000000 : nt!WheaInitialize+0x2cac6
    ffffc702`93807970 fffff807`7780f549 : fffff807`7ae4d000 fffff807`716348f0 fffff807`775573e0 00000000`000007ea : nt!IoInitSystemPreDrivers+0xb9d
    ffffc702`93807ab0 fffff807`77557422 : fffff807`716348f0 fffff807`716348f0 fffff807`775573e0 fffff807`716348f0 : nt!IoInitSystem+0x9
    ffffc702`93807ae0 fffff807`76f33585 : ffffe70e`7126e040 fffff807`775573e0 fffff807`716348f0 00000000`00000000 : nt!Phase1Initialization+0x42
    ffffc702`93807b10 fffff807`76fcb128 : fffff807`7199b180 ffffe70e`7126e040 fffff807`76f33530 00000000`00000000 : nt!PspSystemThreadStartup+0x55
    ffffc702`93807b60 00000000`00000000 : ffffc702`93808000 ffffc702`93801000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

    SYMBOL_NAME: nt!WheaInitialize+2cac6


    IMAGE_NAME: ntkrnlmp.exe

    IMAGE_VERSION: 10.0.18362.1316

    STACK_COMMAND: .thread ; .cxr ; kb


    FAILURE_BUCKET_ID: 0x122_ERRSOURCEINITFAILED_C0000002_nt!WheaInitialize

    OS_VERSION: 10.0.18362.1

    BUILDLAB_STR: 19h1_release


    OSNAME: Windows 10

    FAILURE_ID_HASH: {ce1e5536-c3e1-9576-d01d-a513822f25e7}

    Followup: MachineOwner
    Last edited by Broadeye; 22 Mar 2021 at 11:51.
      My Computer

  2. Posts : 14,050
    Windows 11 Pro X64 22H2 22621.1848

    Both dumps are the same, You had a total of 3 according to the msinfo32,nfo WERDATA:

    3 Bluescreen entries detected ...
    1 Unique Bug Check code:  122
     P1: 0X00000122 16/03/2021 12:02 P1: 
     P1: 0X00000122 21/03/2021 17:45  P1:
     P1: 0X00000122 21/03/2021 19:29  P1:
    Bug Check 0x122:  WHEA_INTERNAL_ERROR
    The WHEA_INTERNAL_ERROR bug check has a value of 0x00000122. 
    This bug check  indicates that an internal error in the Windows Hardware Error Architecture  (WHEA) has occurred. 
    Errors can result from a bug in the implementation of a  platform-specific hardware error driver (PSHED) plug-in supplied by a vendor, 
     the firmware implementation of error records, or the firmware implementation of  error injection
    So my suspicion is this is caused by a driver. The dump doesn't indicate which one so I would like you, if you can, enable Driver Verifier and see if that gives us any more info to go on:

    Run Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    Follow instructions here to decide which drivers you want to test. 3-5 is a good start. Add 3-5 more every two hours until all are selected or you get a BSOD.

    Enable and Disable Driver Verifier in Windows 10

    Familiarize yourself with how to get out of Driver verifier from the above link and from the first link.
      My Computers

  3. Posts : 3
    Win 10 Home
    Thread Starter

    Thanks Rich,

    I am awaiting delivery of a new M.2 SSD (tomorrrow) so that I can create a disc image from a month old backup. As I am currently in Windows (through an old restore point), hibernation works fine and only a restart initiates BSOD, I will hold off on your suggestions as I may never get in again!

    Will run them tomorrow once I have aother key to the front door and eport back.

    Cheers, Mark
      My Computer

  4. Posts : 14,050
    Windows 11 Pro X64 22H2 22621.1848

    Sounds good Mark.
      My Computers

  5. Posts : 41,532
    windows 10 professional version 1607 build 14393.969 64 bit

    Will you be restoring an Acronis image from the current windows C: drive to the new drive?
    Did you want to upgrade Windows 10 from 19H2 to 20H2?

    Please perform the following steps:
    1) make sure that the page file is returned to the windows drive: D: > C:
    2) increase the free space on C: to > 30 GB

    3) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    4) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |

    How to use SeaTools for Windows | Seagate Support US

          Drive: C:
     Free Space: 17.3 GB
    Total Space: 224.5 GB
    File System: NTFS
          Model: KXG60ZNV256G NVMe TOSHIBA 256GB

    The IO operation at logical block address 0xdfcd0b78 for Disk 3 (PDO name: \Device\00000051) was retried.
    Installation Failure: Windows failed to install the following update with error 0x80242016: 2021-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB5000808).
    {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\afina\AppData\Local\Temp\MntTMP\_TmpHive_52a7c639-b550-4995-82d4-8de8417bfa85' was corrupted and it has been recovered. Some data might have been lost.
      My Computer

  6. Posts : 3
    Win 10 Home
    Thread Starter

    Hi Zbook,

    Not sure what this means. My plan currently simply to:

    Use Acronis TI to create an image of C: drive (from a month ago) on new SSD (larger 1TB drive). Replace existing boot SSD with new one and fire her up. Am I missing something?

    Thanks, Mark
      My Computer

  7. Posts : 41,532
    windows 10 professional version 1607 build 14393.969 64 bit

    There are 2 SSD and 1 HD.

    Windows has reported events from one drive.

    So test all drives.

    The tests can run overnight.
      My Computer


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