Dell XPS 13 9300 BSOD's Due to Driver_State_Power_Failure

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  1. Posts : 7
    Windows 10 Pro
       #1

    Dell XPS 13 9300 BSOD's Due to Driver_State_Power_Failure


    Hi all, first time poster, but have been in and out of this site for years when researching issues. Some background, info. I bought a brand-new Dell XPS 13 9300 last Summer and have basically had this problem ever since. Whenever I've tried to use sleep on this system, I would get BSOD's with the same error code, 0x00...9f. Over time I've tried many different things, including disabling sleep, only using hibernate, changing BIOS settings, updating all drivers, running tests, etc. Even when only using hibernate I'd get these crashes, and it almost always seemed related to closing the lid. I've used BlueScreenView to see logs when restarting. I've contacted Dell and their original answer was to turn off sleep in the BIOS, but when that didn't work, just to do a system refresh, which I haven't done. I recently decided to dig into the problem again after giving up for a while and have found some posts that pointed to the GoodFx fingerprint reader. This user was able to figure that out using WinDbg, which I've also tried to use. Based on the post, I turned off the option to allow windows to turn off the device, and it seemed to help for the last week. However, I came back to the laptop tonight and had another crash, pointing to pci.sys as the offending driver. Usually, ntsokrnl is the culprit. Needless to say, after spending the money to get a high-end laptop, I'm really frustrated to have to be dealing with this.

    Here's the link to the most recent dump related to pci.sys: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Please let me know how I can share the previous dump that points to the usual message I get. Thank you all in advance for your help!
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  2. Posts : 512
    Windows 10
       #2

    Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not your Desktop, drag it out of it's location onto the Desktop.
    Download Farbar Recovery Scan Tool
    If we have to run Farbar more than once, refer this SS.
    https://i.imgur.com/yUxNw0j.gif
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    Double-click to run it. When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (FRST.txt) on the Desktop.
    The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
    The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
    Free file sharing without registration and size limits
    https://i.imgur.com/7UiiqWr.gif
    https://i.imgur.com/6N1gfOj.gif
      My Computer


  3. Posts : 7
    Windows 10 Pro
    Thread Starter
       #3
      My Computer


  4. Posts : 512
    Windows 10
       #4

    Whilst I'm going through the logs, try this.
    Remove 'Link State Power Management' in Power Options in Windows 10
      My Computer


  5. Posts : 7
    Windows 10 Pro
    Thread Starter
       #5

    Thanks, before I run though this, just to be clear, you're saying I should remove this option, correct? But also, I don't currently have this option in the advanced power options menu. The Dell power menu has very few options.

    I'm heading to bed, will be shutting the lid to test. Thanks for reviewing, will check in in the morning and let you know if it's crashed.
      My Computer


  6. Posts : 512
    Windows 10
       #6

    Thanks for letting me know you are going offline.

    - - - Updated - - -

    The goal is to > disable PCI Express power saving in Windows.
    Use the Add section in the link I posted.

    If that doesn't work, try google.
    how to get pci express power saving in windows.power settings dell xps 13 9300
    how to get pci express power saving in windows.power settings dell xps 13 9300 - Google Search
      My Computer


  7. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #7

    hi @Camaroon83
    Please install this driver, restart computer and try to reproduce your problem:
    https://www.dell.com/support/home/en...13-9300-laptop

    If not working try this one instead:
    https://www.dell.com/support/home/en...13-9300-laptop

    If nothing works, disable virtual WI-FI hotspot for your WI-FI card and see if it helps.
      My Computer


  8. Posts : 512
    Windows 10
       #8

    I'm off to bed now.
      My Computer


  9. Posts : 7
    Windows 10 Pro
    Thread Starter
       #9

    Morning @jmatt, I had actually run in to this PCI solution way back when these issues were first occurring but couldn't get the option back in the power menu. However, in the first link you provided, downloading the reg file and merging it worked, so now I have the PCIe management in the power options. I went ahead and disabled it, so we'll see how that works. Btw, the laptop didn't crash last night while the lid was shut so that's a positive.

    @zebal, thanks for jumping in! Before I download that driver, just wanted to let you know that the current driver I have is new than that one. The version I have is 22.30.0.11, the version in your link is 22.30.0.4, A25, which is funny because it says it just came out. But I think I got my version directly from Intel's site. Do you still recommend that I update to the Dell version?
      My Computer


  10. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #10

    Camaroon83 said:
    Do you still recommend that I update to the Dell version?
    Yes because you have a laptop, for laptops it's always better to have drivers from manufacturer.

    However I still find it strange because some of your bluetooth drivers (including mouse etc.) use some drivers from year 2006.

    Let me know if disabling wifi hotsport works after reboot.
      My Computer


 

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