Windows 10 BSOD!

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  1. Posts : 9
    Windows 10 Home Retail
       #1

    Windows 10 BSOD!


    Good Evening All,

    My brand new desktop system with Windows 10 Home (retail and updated recently) crashed this evening while I was working. Received the blue window with all the options.

    Edition Windows 10 Home
    Version 20H2
    Installed on ‎2021-‎02-‎02
    OS build 19042.867
    Experience Windows Feature Experience Pack 120.2212.551.0

    Your help would be much appreciated.

    With thanks, ms
      My Computer


  2. Posts : 1,412
    Windows 10 Pro
       #2

    MissSherlock said:
    Good Evening All,

    My brand new desktop system with Windows 10 Home (retail and updated recently) crashed this evening while I was working.
    I'd think seriously about whether you want to start messing around with it, or whether you should invoke the warranty period and return it for professional attention.
      My Computer


  3. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #3

    Bsod


    Hi idgat,

    Thanks for the quick response. I can't return the desktop system since my nephew built it for me during lock down in early January.

    It appeared to be working fine today and then it went buggy while I was working in Word creating quilting patterns.

    Is it Windows 10 software repair that is needed?

    Cheers, ms

    Microsoft Windows [Version 10.0.19042.867]
    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    Last edited by MissSherlock; 20 Mar 2021 at 22:30.
      My Computer


  4. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #4

    Hello MissSherlock, you may want to provide some details about the problem:
    BSOD - Posting Instructions
      My Computer


  5. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #5

    VM Log as Requested


    Hi Zebal,

    Thank you for the reminder.

    VM Log at One Drive



    Cheers, ms
      My Computer


  6. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #6

    MissSherlock said:
    Good Evening All,

    My brand new desktop system with Windows 10 Home (retail and updated recently) crashed this evening while I was working. Received the blue window with all the options.
    VM Log at One Drive
    I'm sorry for not paying attention right away but it looks like you did not have BSOD (Blue Screen of Death) but rather system crash that lead to RE (Recovery Environment) blue screen.
      My Computer


  7. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Please list any non-Microsoft software:
    a) antivirus
    b) firewall
    c) drive encryption

    The V2 log collector collected very few folders and files.

    Please uninstall using the applicable uninstall tool any non-Microsoft antivirus and firewall.
    Then run each V2 and DM and upload results into this thread.
      My Computer


  8. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #8

    VM and DM Logs


    Hi zbook and zebal,

    I've removed Bitdefender Total Security 2021 from my computer. I'm not too sure about the type of encryption on my system other than Bitdefender and Windows 10 Home.

    Re-ran V2 and did a DM as requested.

    V2 Logs

    DM Logs

    With many thanks,

    ms
      My Computer


  9. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    As zebal commented there were no BSOD seen in the collected log files.

    Please perform the following steps:

    1) run:


    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    2) turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10


    3) monitor the computer:
    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
      My Computer


  10. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #10

    Tune-up BAT File


    Hi zbook,

    Here is the Tune-up BAT File. With many thanks, ms

    Code:
    ###########################################################
    # The following commands will be run in sequence.         #
    # The first 5 will take quite a while to run, be patient. #
    ###########################################################
    
    sfc /scannow
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /restorehealth
    sfc /scannow
    
    chkdsk /scan
    
    wmic recoveros get autoreboot
    wmic recoveros set autoreboot = false
    wmic recoveros get autoreboot
    wmic recoveros get DebugInfoType
    wmic recoveros set DebugInfoType = 7
    wmic recoveros get DebugInfoType
    
    wmic pagefile list /format:list
    wmic Computersystem where name="DESKTOP-RNPLGUO" get AutomaticManagedPagefile
    wmic Computersystem where name="DESKTOP-RNPLGUO" set AutomaticManagedPagefile=True
    wmic Computersystem where name="DESKTOP-RNPLGUO" get AutomaticManagedPagefile
    
    bcdedit /enum {badmemory}
    
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    Image Version: 10.0.19042.867
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    Image Version: 10.0.19042.867
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      638464 file records processed.
    File verification completed.
     Phase duration (File record verification): 2.89 seconds.
      6418 large file records processed.
     Phase duration (Orphan file record recovery): 0.00 milliseconds.
      0 bad file records processed.
     Phase duration (Bad file record checking): 0.30 milliseconds.
    
    Stage 2: Examining file name linkage ...
      392 reparse records processed.
      827428 index entries processed.
    Index verification completed.
     Phase duration (Index verification): 6.10 seconds.
      0 unindexed files scanned.
     Phase duration (Orphan reconnection): 551.21 milliseconds.
      0 unindexed files recovered to lost and found.
     Phase duration (Orphan recovery to lost and found): 0.32 milliseconds.
      392 reparse records processed.
     Phase duration (Reparse point and Object ID verification): 3.18 milliseconds.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
     Phase duration (Security descriptor verification): 21.43 milliseconds.
      94483 data files processed.
     Phase duration (Data attribute verification): 0.28 milliseconds.
    CHKDSK is verifying Usn Journal...
      37698936 USN bytes processed.
    Usn Journal verification completed.
     Phase duration (USN journal verification): 87.27 milliseconds.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     999543807 KB total disk space.
      64409720 KB in 342120 files.
        207532 KB in 94484 indexes.
             0 KB in bad sectors.
        775967 KB in use by the system.
         65536 KB occupied by the log file.
     934150588 KB available on disk.
    
          4096 bytes in each allocation unit.
     249885951 total allocation units on disk.
     233537647 allocation units available on disk.
    Total duration: 9.67 seconds (9672 ms).
    
    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    TRUE
    
    
    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-RNPLGUO\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-RNPLGUO\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\WINDOWS\system32>wmic pagefile list /format:list
    
    
    AllocatedBaseSize=2432
    CurrentUsage=0
    Description=C:\pagefile.sys
    InstallDate=20210117094730.983135-300
    Name=C:\pagefile.sys
    PeakUsage=1
    Status=
    TempPageFile=FALSE
    
    
    
    
    C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-RNPLGUO" get AutomaticManagedPagefile
    AutomaticManagedPagefile
    TRUE
    
    
    C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-RNPLGUO" set AutomaticManagedPagefile=True
    Updating property(s) of '\\DESKTOP-RNPLGUO\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-RNPLGUO"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-RNPLGUO" get AutomaticManagedPagefile
    AutomaticManagedPagefile
    TRUE
    
    
    C:\WINDOWS\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    C:\WINDOWS\system32>Echo off
       ###################################################################################
       #    How to capture batch file data and post in your thread in the BSOD forum     #
       #                                                                                 #
       #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
       #                                                                                 #
       #        Press [V] to visit the above web page for detailed instructions.         #
       #        Press [C] to close this window.                                          #
       ###################################################################################

    LOGS zipped files

    Windows Fast Start - turned off
    Last edited by MissSherlock; 21 Mar 2021 at 16:29.
      My Computer


 

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