Windows 10 BSOD!

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  1. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #11

    MissSherlock said:
    Hi Zebal,

    Thank you for the reminder.

    VM Log at One Drive



    Cheers, ms
    When I tried to download this file OneDrive said it no longer exists.
      My Computers
    Quote Quote

  3. MissSherlock
    Posts : 9
    Windows 10 Home Retail
    Thread Starter
       New #12

    New Links to V2 Logs and DM Logs


    Hi Ztruker,

    I'm not too sure what's up! The zip folders are there and no expiry date placed on access to folders. OneDrive changed the links even though they're in a Public Folder. Strange!

    Here you go.

    V2 Logs

    DM Logs

    Thank you for help, ms
      My Computer
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  4. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #13

    So far all collected logs displayed unexpected shutdowns and restarts.
    There were no BSOD seen.

    If there are hangs or freezes requiring power offs > comment into thread

    For any unexpected shutdowns and restarts or BSOD > run V2

    Monitor using:
    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
      My Computer
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  6. MissSherlock
    Posts : 9
    Windows 10 Home Retail
    Thread Starter
       New #14

    System Crash


    Hi zbook and All,

    Thank you for taking the time to look at all the debugging information.

    I've found a CBS.log file from the evening the system crashed.

    CBS.log Here

    Many thanks to all. I'll monitor with the noted tool.

    Best, ms
      My Computer
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  7. zebal
    Posts : 1,746
    Windows 10 Pro x64 22H2
       New #15

    Hi, there are few errors in cbs log that don't look like important or related to crash, and since your sfc command finishes without any errors it doesn't help much.

    All of your onedrive logs are deleted, if you want some additional suggestions please re-run V2 log collector.
      My Computer
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  8. MissSherlock
    Posts : 9
    Windows 10 Home Retail
    Thread Starter
       New #16

    Hi zebal,

    I've re-done the V2 Log as suggested.

    V2 Log

    Thanks,
      My Computer
    Quote Quote

  9. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #17

    The BIOS: Version/Date American Megatrends Inc. 0603, 2020-05-28

    Upgrade the BIOS: 0603 > 1804

    TUF GAMING B550M-PLUS｜Motherboards｜ASUS USA
      My Computer
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  10. zebal
    Posts : 1,746
    Windows 10 Pro x64 22H2
       New #18

    @MissSherlock

    The link zbook gave you also contains chipset and other drivers.

    Unless I'm wrong you have mostly old drivers (except NVIDIA), please start with chipset driver, install it and reboot system.
    Next install LAN and Audio driver and restart again.
      My Computer
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  12. MissSherlock
    Posts : 9
    Windows 10 Home Retail
    Thread Starter
       New #19

    Motherboard BIOS and Drivers


    Hi zbook and zebal,

    Thank you again for the help. I'm really nervous about updating my BIOS. Any advice would be most welcome.

    ASUS TUF B550M-Plus (Wifi) motherboard. I checked my drivers in Device Manager and found the following:

    • Intel BT Driver 22.20.0.3
    • Intel Wifi 22.20.0.6
    • Realtek AD 6.0.9071.1
    • Realtek TUF LAN 10.42.526.2020


    I don't see the AMD B550 Chipset Driver in Device Manager (any others missing). Although it's in Windows App programs installed.

    Windows 10 BSOD!-devicemgr011.png

    Windows 10 BSOD!-drivers011.png

    Did it not install? Do I remove and re-install?

    With thanks,
      My Computer
    Quote Quote

  13. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #20

    BIOS updates may vary by manufacturer.
    Consider opening a new thread to have somebody walk you through Asus upgrades.
      My Computer
    Quote Quote

 

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