Windows 10 BSOD!

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  1. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #11

    MissSherlock said:
    Hi Zebal,

    Thank you for the reminder.

    VM Log at One Drive



    Cheers, ms
    When I tried to download this file OneDrive said it no longer exists.
      My Computers


  2. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #12

    New Links to V2 Logs and DM Logs


    Hi Ztruker,

    I'm not too sure what's up! The zip folders are there and no expiry date placed on access to folders. OneDrive changed the links even though they're in a Public Folder. Strange!

    Here you go.

    V2 Logs

    DM Logs

    Thank you for help, ms
      My Computer


  3. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    So far all collected logs displayed unexpected shutdowns and restarts.
    There were no BSOD seen.

    If there are hangs or freezes requiring power offs > comment into thread

    For any unexpected shutdowns and restarts or BSOD > run V2

    Monitor using:
    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
      My Computer


  4. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #14

    System Crash


    Hi zbook and All,

    Thank you for taking the time to look at all the debugging information.

    I've found a CBS.log file from the evening the system crashed.

    CBS.log Here

    Many thanks to all. I'll monitor with the noted tool.

    Best, ms
      My Computer


  5. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #15

    Hi, there are few errors in cbs log that don't look like important or related to crash, and since your sfc command finishes without any errors it doesn't help much.

    All of your onedrive logs are deleted, if you want some additional suggestions please re-run V2 log collector.
      My Computer


  6. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #16

    Hi zebal,

    I've re-done the V2 Log as suggested.

    V2 Log

    Thanks,
      My Computer


  7. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The BIOS: Version/Date American Megatrends Inc. 0603, 2020-05-28

    Upgrade the BIOS: 0603 > 1804

    TUF GAMING B550M-PLUS|Motherboards|ASUS USA
      My Computer


  8. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #18

    @MissSherlock

    The link zbook gave you also contains chipset and other drivers.

    Unless I'm wrong you have mostly old drivers (except NVIDIA), please start with chipset driver, install it and reboot system.
    Next install LAN and Audio driver and restart again.
      My Computer


  9. Posts : 9
    Windows 10 Home Retail
    Thread Starter
       #19

    Motherboard BIOS and Drivers


    Hi zbook and zebal,

    Thank you again for the help. I'm really nervous about updating my BIOS. Any advice would be most welcome.

    ASUS TUF B550M-Plus (Wifi) motherboard. I checked my drivers in Device Manager and found the following:

    • Intel BT Driver 22.20.0.3
    • Intel Wifi 22.20.0.6
    • Realtek AD 6.0.9071.1
    • Realtek TUF LAN 10.42.526.2020


    I don't see the AMD B550 Chipset Driver in Device Manager (any others missing). Although it's in Windows App programs installed.

    Windows 10 BSOD!-devicemgr011.png

    Windows 10 BSOD!-drivers011.png

    Did it not install? Do I remove and re-install?

    With thanks,
      My Computer


  10. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    BIOS updates may vary by manufacturer.
    Consider opening a new thread to have somebody walk you through Asus upgrades.
      My Computer


 

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