DRIVER_POWER_STATE_FAILURE out of the blue while browsing

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  1. Posts : 33
    Windows 10 Home Single Language 64-Bit
       #1

    DRIVER_POWER_STATE_FAILURE out of the blue while browsing


    As the title suggests, I have recently faced this bluescreen while browsing the web. My Windows 10 build is 20H2 and is a Dell G3 as mentioned within the system specs and I have updated my drivers since getting the Blue Screen. I have attached the V2 log zip as a Google Drive link below for checking. Any help or support with regards to this issue will be greatly appreciated!

    V2 Logs:
    DESKTOP-7U22VG3-(2021-03-20_11-03-50).zip - Google Drive
      My Computers


  2. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Please place the computer into clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    Then run V2 again > post a new link

    Place the computer into safe mode: (shift + restart)
    Boot into Safe Mode on Windows 10

    Then run V2 again > post a new link



    Run:
    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.



    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) re-install the Nvidia GPU driver from the Dell or Nvidia website (indicate the source used)
    3) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.3.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA

    https://www.dell.com/support/home/en...15-3579-laptop



    Code:
    Name	NVIDIA GeForce GTX 1050 Ti
    PNP Device ID	PCI\VEN_10DE&DEV_1C8C&SUBSYS_086F1028&REV_A1\4&34B8EF37&0&0008
    Adapter Type	GeForce GTX 1050 Ti, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1050 Ti
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8f6ad09e2a9a9b28\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8f6ad09e2a9a9b28\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8f6ad09e2a9a9b28\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8f6ad09e2a9a9b28\nvldumdx.dll
    Driver Version	27.21.14.6192
    INF File	oem62.inf (Section196 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xA3000000-0xA3FFFFFF
    Memory Address	0x90000000-0x9FFFFFFF
    Memory Address	0xA0000000-0xA1FFFFFF
    IRQ Channel	IRQ 4294967288
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMI.INF_AMD64_8F6AD09E2A9A9B28\NVLDDMKM.SYS (27.21.14.6192, 37.38 MB (39,196,448 bytes), 20-03-2021 10:43)

    Code:
    nvlddmkm.sys Tue Feb 23 15:51:02 2021 (603578C6)
      My Computer


  3. Posts : 33
    Windows 10 Home Single Language 64-Bit
    Thread Starter
       #3

    Thanks for the quick and valuable response!

    Here is everything requested so far:

    V2 Logs after Clean Boot:

    DESKTOP-7U22VG3-(2021-03-20_12-31-10)CleanNormalBoot.zip - Google Drive

    V2 Logs after Safe Mode:

    DESKTOP-7U22VG3-(2021-03-20_12-36-28)CleanSafeMode.zip - Google Drive

    Tuneup.bat results (Didn't format correctly within the code tags):tuneupbatres.txt - Google Drive

    Nvidia drivers have been successfully removed using DDU then reinstalled from Nvidia's website to version 461.92.
      My Computers


  4. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #4

    Do the following:

    Right-click on the Start button, type power shell, right click on Windows Power Shell at the top left and select Run as Administrator.
    Run the following command. License.txt and License.cab should be created on the desktop.

    Code:
    CMD /C "Licensingdiag.exe -report  ""%UserProfile%\Desktop\License.txt"" -Log ""%UserProfile%\Desktop\License.cab"""

    Upload License.txt if it exists in a post here please. If it doesn't exist can you copy and paste the output of the command in the Powershell Window and post that here. Click on the Hash tag to add [CODE][/CODE] tags then paste the output between them please.
      My Computers


  5. Posts : 33
    Windows 10 Home Single Language 64-Bit
    Thread Starter
       #5

    Thank you for responding Ztruker,

    As requested, here are the files:

    License.txt:
    License.txt - Google Drive

    And just in case,
    License.cab:
    License.cab - Google Drive
      My Computers


  6. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #6

    Perfect, all is well there.
      My Computers


  7. Posts : 33
    Windows 10 Home Single Language 64-Bit
    Thread Starter
       #7

    Will check for a day and mark it as solved if there are no more issues.
      My Computers


  8. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
      My Computer


  9. Posts : 33
    Windows 10 Home Single Language 64-Bit
    Thread Starter
       #9

    As requested by zbook:
    Attached Thumbnails Attached Thumbnails DRIVER_POWER_STATE_FAILURE out of the blue while browsing-image.png  
      My Computers


  10. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Please uncheck:
    a) Memory Dumps
    b) Windows Log Files
    c) Windows Error Reporting

    You can mark the thread solved.

    Monitor the computer for the next week:
    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
      My Computer


 

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