Crashes/BSOD mainly when not in use overnight

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  1. Posts : 10
    Windows 10 Pro
       #1

    Crashes/BSOD mainly when not in use overnight


    Dell Optiplex 3050 was experiencing BSOD's when being used and when the system was idle. It would almost always crash when starting the google drive app. Performed a fresh install and now it's back to crashing overnight every day or so and occasionally during use. It passed BurnInTest and memtest86 without issue.

    Windows 10 Pro Version 20H2 Build 19042.868

    Collector logs attached
      My Computer


  2. Posts : 512
    Windows 10
       #2

    Is this how you did the fresh install?

    Boot from the ISO & during the install, keep hitting Delete, until Delete & Format are greyed out & you are left with Unallocated.
    No other drives should be connected during the install.
    https://i.imgur.com/4CoHdW4.gif
      My Computer


  3. Posts : 10
    Windows 10 Pro
    Thread Starter
       #3

    Yes the partitions were deleted and the unpartitioned drive was selected for the install.
      My Computer


  4. Posts : 512
    Windows 10
       #4

    Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not your Desktop, drag it out of it's location onto the Desktop.
    Download Farbar Recovery Scan Tool
    If we have to run Farbar more than once, refer this SS.
    https://i.imgur.com/yUxNw0j.gif
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    Double-click to run it. When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (FRST.txt) on the Desktop.
    The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
    The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
    Free file sharing without registration and size limits
    https://i.imgur.com/7UiiqWr.gif
    https://i.imgur.com/6N1gfOj.gif
      My Computer


  5. Posts : 10
    Windows 10 Pro
    Thread Starter
       #5

    The logs were not that large so I uploaded them here along with a Speccy export.
    It now crashes when I start a Splashtop session to remote into the machine.
    Attachment 323984
    Attachment 323985
    Attachment 323986
      My Computer


  6. Posts : 512
    Windows 10
       #6

    Whilst I'm going through the logs, do this cleaning & test.

    Information about cleaning computer components, including the power supply.
    DIY Garage - Spring Cleaning - YouTube
    How To Physically Clean Your Computer [Ultimate 2021 Guide]
    Computer Killers - Pet Hair, Dust and Cigarette Smoke - Technibble
    Computer cleaning information and steps
    Cleaning the Interior of your PC
    https://www.brighthub.com/computing/hardware/articles/57820/

    Also, upload SS ( screenshot ) of Device Manager. No need to expand the Devices.
      My Computer


  7. Posts : 10
    Windows 10 Pro
    Thread Starter
       #7

    The computer is clean. It was just redeployed back into service in January. We are a refurbisher.
    Attachment 323994
      My Computer


  8. Posts : 512
    Windows 10
       #8

    Next step, run chkdsk.

    How to Check a Drive for Errors in Windows 10
    Drive Error Checking in Windows 10
    Chkdsk commands
    https://docs.microsoft.com/en-us/win...ommands/chkdsk
    chkdsk log location windows 10
    chkdsk log location windows 10 - Google Search

    - - - Updated - - -

    New SS of Device Manager please.
    Expand Other devices.
      My Computer


  9. Posts : 10
    Windows 10 Pro
    Thread Starter
       #9

    BTW I am accessing this desktop through Splashtop to get this information as it is at a customer.


    I am familiar with chkdsk. Here is the log from running it.
    Log Name: Application
    Source: Chkdsk
    Date: 3/21/2021 7:06:56 PM
    Event ID: 26226
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: MARGARITA-DESKTOP
    Description:
    Chkdsk was executed in scan mode on a volume snapshot.

    Checking file system on C:
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    440320 file records processed.

    File verification completed.
    Phase duration (File record verification): 3.30 seconds.
    7427 large file records processed.

    Phase duration (Orphan file record recovery): 0.00 milliseconds.
    0 bad file records processed.

    Phase duration (Bad file record checking): 0.27 milliseconds.

    Stage 2: Examining file name linkage ...
    132 reparse records processed.

    656132 index entries processed.

    Index verification completed.
    Phase duration (Index verification): 9.99 seconds.
    0 unindexed files scanned.

    Phase duration (Orphan reconnection): 1.17 seconds.
    0 unindexed files recovered to lost and found.

    Phase duration (Orphan recovery to lost and found): 0.57 milliseconds.
    132 reparse records processed.

    Phase duration (Reparse point and Object ID verification): 4.18 milliseconds.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    Phase duration (Security descriptor verification): 21.65 milliseconds.
    107907 data files processed.

    Phase duration (Data attribute verification): 1.75 milliseconds.
    CHKDSK is verifying Usn Journal...
    33868320 USN bytes processed.

    Usn Journal verification completed.
    Phase duration (USN journal verification): 118.25 milliseconds.

    Windows has scanned the file system and found no problems.
    No further action is required.

    976131042 KB total disk space.
    27643068 KB in 322219 files.
    203776 KB in 107908 indexes.
    0 KB in bad sectors.
    572578 KB in use by the system.
    65536 KB occupied by the log file.
    947711620 KB available on disk.

    4096 bytes in each allocation unit.
    244032760 total allocation units on disk.
    236927905 allocation units available on disk.
    Total duration: 14.63 seconds (14639 ms).

    ----------------------------------------------------------------------


    Stage 1: Examining basic file system structure ...

    Stage 2: Examining file name linkage ...

    Stage 3: Examining security descriptors ...

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Chkdsk" />
    <EventID Qualifiers="0">26226</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-03-21T23:06:56.3614122Z" />
    <EventRecordID>2346</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>MARGARITA-DESKTOP</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    440320 file records processed.

    File verification completed.
    Phase duration (File record verification): 3.30 seconds.
    7427 large file records processed.

    Phase duration (Orphan file record recovery): 0.00 milliseconds.
    0 bad file records processed.

    Phase duration (Bad file record checking): 0.27 milliseconds.

    Stage 2: Examining file name linkage ...
    132 reparse records processed.

    656132 index entries processed.

    Index verification completed.
    Phase duration (Index verification): 9.99 seconds.
    0 unindexed files scanned.

    Phase duration (Orphan reconnection): 1.17 seconds.
    0 unindexed files recovered to lost and found.

    Phase duration (Orphan recovery to lost and found): 0.57 milliseconds.
    132 reparse records processed.

    Phase duration (Reparse point and Object ID verification): 4.18 milliseconds.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    Phase duration (Security descriptor verification): 21.65 milliseconds.
    107907 data files processed.

    Phase duration (Data attribute verification): 1.75 milliseconds.
    CHKDSK is verifying Usn Journal...
    33868320 USN bytes processed.

    Usn Journal verification completed.
    Phase duration (USN journal verification): 118.25 milliseconds.

    Windows has scanned the file system and found no problems.
    No further action is required.

    976131042 KB total disk space.
    27643068 KB in 322219 files.
    203776 KB in 107908 indexes.
    0 KB in bad sectors.
    572578 KB in use by the system.
    65536 KB occupied by the log file.
    947711620 KB available on disk.

    4096 bytes in each allocation unit.
    244032760 total allocation units on disk.
    236927905 allocation units available on disk.
    Total duration: 14.63 seconds (14639 ms).

    ----------------------------------------------------------------------


    Stage 1: Examining basic file system structure ...

    Stage 2: Examining file name linkage ...

    Stage 3: Examining security descriptors ...
    </Data>
    <Binary>00B806003A90060042D40B00000000004F000000350000000000000000000000</Binary>
    </EventData>
    </Event>
      My Computer


  10. Posts : 512
    Windows 10
       #10

    Upload SS of what Snail finds. Don't install any drivers.

    SnailDriver for PC's
    Download SnailDriver 1.0.0.3 / 2.1.2 Lite
    SnailDriver Download - Windows Driver Updater by SnailDriver
      My Computer


 

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