Constantly BSOD:MEMORY MANAGEMENT& SYSTEM_THREAD_EXCEPTION not handled

philc43 · 02 Apr 2021

I looks highly likely that your RAM is defective. The Memtest86 tool will confirm this if you if you want to double check the result.

The RAM will need replacing

bpat74 · 02 Apr 2021

Thank you very much for your reply. You told me in a previous post that my RAM is slightly overclocked (2667Mhz from the recommended 2400MHz). Is it possible that BSOD comes from this or is it just defective ram as you mentioned before? Anyway, it is very sad, because it is a new laptop (about 1 year and a half). I 'll run memtest86 but, as i understand, you exclude any case other than defective RAM. Thank you again for your help.

zbook · 02 Apr 2021

Memtest86 can be run overnight.

Please run:

Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Crucial System Scanner

Code:

The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer

Code:

Location     : Bottom-slot 1(left)
BankLabel    : BANK 0
Manufacturer : Samsung
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 2667
Serial       : 311DE987
PartNumber   : M471A2K43CB1-CTD    
ECC          : False
TypeDetail   : {Synchronous}

philc43 · 02 Apr 2021

bpat74 said:

Thank you very much for your reply. You told me in a previous post that my RAM is slightly overclocked (2667Mhz from the recommended 2400MHz). Is it possible that BSOD comes from this or is it just defective ram as you mentioned before? Anyway, it is very sad, because it is a new laptop (about 1 year and a half). I 'll run memtest86 but, as i understand, you exclude any case other than defective RAM. Thank you again for your help.

Yes, I did tell you to reduce the clock speed and it is certainly worth trying that if you did not do it. If I were you I would test for a while with the clock speed reduced. But be prepared for the RAM to be defective and run memtest86 to provide more evidence.

bpat74 · 04 Apr 2021

zbook said:

[FONT="]Memtest86 can be run overnight.
[/FONT]

Please run:

Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Crucial System Scanner

Code:

The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer

Code:

Location     : Bottom-slot 1(left)
BankLabel    : BANK 0
Manufacturer : Samsung
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 2667
Serial       : 311DE987
PartNumber   : M471A2K43CB1-CTD    
ECC          : False
TypeDetail   : {Synchronous}

I have already ran sfc /scannow and DISM (but not chkdsk) but the problem still occurs. I will run tuneup.bat and i follow the instructions to capture the output of the batch files. Thank you very much.

- - - Updated - - -

philc43 said:

Yes, I did tell you to reduce the clock speed and it is certainly worth trying that if you did not do it. If I were you I would test for a while with the clock speed reduced. But be prepared for the RAM to be defective and run memtest86 to provide more evidence.

Thank you again.. i' ll run memetst86 for more info.

- - - Updated - - -

Code:

###########################################################
# The following commands will be run in sequence.         #
# The first 5 will take quite a while to run, be patient. #
###########################################################

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

chkdsk /scan

wmic recoveros get autoreboot
wmic recoveros set autoreboot = false
wmic recoveros get autoreboot
wmic recoveros get DebugInfoType
wmic recoveros set DebugInfoType = 7
wmic recoveros get DebugInfoType

wmic pagefile list /format:list
wmic Computersystem where name="LAPTOP-OK443G7O" get AutomaticManagedPagefile
wmic Computersystem where name="LAPTOP-OK443G7O" set AutomaticManagedPagefile=True
wmic Computersystem where name="LAPTOP-OK443G7O" get AutomaticManagedPagefile

bcdedit /enum {badmemory}


C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 56% complete.

Windows Resource Protection could not perform the requested operation.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19041.867

[===========================88.3%===================       ]
Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19041.867

[===========================54.7%                          ]
Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 56% complete.

Windows Resource Protection could not perform the requested operation.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
    Found corrupt basic file structure for "\Windows\System32\srhelper.dll <0x2,0x686c3>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Windows\SystemResources\Windows.UI.Shell\Images\↕equestedDownloadsLargeCloudIcon.contrast-white_scale-200.png <0x6,0x888b3>"
        ... queued for offline repair.
  751360 file records processed.
File verification completed.
 Phase duration (File record verification): 12.01 seconds.
  21459 large file records processed.
    Found unused file metadata marked as used
        ... queued for offline repair.
 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.
 Phase duration (Bad file record checking): 0.52 milliseconds.

Stage 2: Examining file name linkage ...
  91069 reparse records processed.
    Found an unneeded link ($FILE_NAME: "RequestedDownloadsLargeCloudIcon.contrast-white_scale-200.png") in index "$I30" of directory "\Windows\SystemResources\Windows.UI.Shell\Images <0xa,0x47e54>"
        ... queued for offline repair.
  1049534 index entries processed.
Index verification completed.
 Phase duration (Index verification): 30.61 seconds.
  1 unindexed files scanned.
 Phase duration (Orphan reconnection): 0.00 milliseconds.
  0 unindexed files recovered to lost and found.
 Phase duration (Orphan recovery to lost and found): 0.80 milliseconds.
  91069 reparse records processed.
 Phase duration (Reparse point and Object ID verification): 309.77 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 128.87 milliseconds.
  149089 data files processed.
 Phase duration (Data attribute verification): 1.47 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has found problems that must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

 123741183 KB total disk space.
  71072092 KB in 502406 files.
    335884 KB in 149089 indexes.
         0 KB in bad sectors.
    835235 KB in use by the system.
     65536 KB occupied by the log file.
  51497972 KB available on disk.

      4096 bytes in each allocation unit.
  30935295 total allocation units on disk.
  12874493 allocation units available on disk.
Total duration: 45.69 seconds (45695 ms).

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
TRUE


C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\LAPTOP-OK443G7O\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition3"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\LAPTOP-OK443G7O\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition3"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>wmic pagefile list /format:list


AllocatedBaseSize=16384
CurrentUsage=45
Description=D:\pagefile.sys
InstallDate=20210404113841.331525+180
Name=D:\pagefile.sys
PeakUsage=46
Status=
TempPageFile=FALSE




C:\WINDOWS\system32>wmic Computersystem where name="LAPTOP-OK443G7O" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>wmic Computersystem where name="LAPTOP-OK443G7O" set AutomaticManagedPagefile=True
Updating property(s) of '\\LAPTOP-OK443G7O\ROOT\CIMV2:Win32_ComputerSystem.Name="LAPTOP-OK443G7O"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="LAPTOP-OK443G7O" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

C:\WINDOWS\system32>Echo off
   ###################################################################################
   #    How to capture batch file data and post in your thread in the BSOD forum     #
   #                                                                                 #
   #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
   #                                                                                 #
   #        Press [V] to visit the above web page for detailed instructions.         #
   #        Press [C] to close this window.                                          #
   ###################################################################################


Press any key to continue . . .

The results from tuneup.bat.

zbook · 04 Apr 2021

First scannow:

Code:

Windows Resource Protection could not perform the requested operation.

scanhealth:

Code:

Error: 1392
The file or directory is corrupted and unreadable.

restorehealth:

Code:

Error: 1392
The file or directory is corrupted and unreadable.

second scannow:

Code:

Windows Resource Protection could not perform the requested operation.

chkdsk /scan

Code:

Windows has found problems that must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

1) Find a flash drive that you can format ( > or = 8 GB)

2) Create a bootable Windows 10 iso 20H2

3) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
https://www.bitdefender.com/consumer...t/answer/2625/

4) List and uninstall all non-Microsoft firewall software

5) List all Microsoft and non-Microsoft drive encryption software.
Uninstall all non-Microsoft disk encryption software

6) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

7) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10