PC do not sleep or Hibernate and the screen goes black and BSOD.

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  1. Posts : 26
    windows 10 Pro
       #1

    PC do not sleep or Hibernate and the screen goes black and BSOD.


    Windows 10 Pro 20H2

    When I put windows to sleep or Hibernate it goes to BSOD , i can't see it because screen is black, when i checked the BlueScreenView app ,it shows that i had BSOD at that time when i put windows to sleep or hibernate.


    BSOD Dump files WeTransfer
      My Computers


  2. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #2

    Hello, please visit site below, select operating system (Windows 10 x64) and download chipset driver:
    ROG STRIX Z390-F GAMING | ROG Strix | Gaming Motherboards|ROG - Republic of Gamers|ROG Global

    Close down all programs, install chipset driver and reboot system.
    Try to reproduce your problem again.
      My Computer


  3. Posts : 26
    windows 10 Pro
    Thread Starter
       #3

    i did that already, this is happening for a very long time
    zebal said:
    Hello, please visit site below, select operating system (Windows 10 x64) and download chipset driver:
    ROG STRIX Z390-F GAMING | ROG Strix | Gaming Motherboards|ROG - Republic of Gamers|ROG Global

    Close down all programs, install chipset driver and reboot system.
    Try to reproduce your problem again.
      My Computers


  4. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #4

    Please confirm fast startup is turned off, see tutorial below:
    Turn On or Off Fast Startup in Windows 10

    If it's on, turn if off, restart system and try to reproduce problem again.
      My Computer


  5. Posts : 26
    windows 10 Pro
    Thread Starter
       #5

    I tried it and same result! Something i noticed is when my PC sleep or hibernate on the first few minutes less than 20 minutes after a restart, it hibernate and sleep without any issues and also wakeup from sleep and hibernate without problem but it does not sleep or hibernate after prolonged use
    zebal said:
    Please confirm fast startup is turned off, see tutorial below:
    Turn On or Off Fast Startup in Windows 10

    If it's on, turn if off, restart system and try to reproduce problem again.
    - - - Updated - - -

    BSOD DUMP files WeTransfer disregard previous one
    aussiekendoll said:
    Windows 10 Pro 20H2

    When I put windows to sleep or Hibernate it goes to BSOD , i can't see it because screen is black, when i checked the BlueScreenView app ,it shows that i had BSOD at that time when i put windows to sleep or hibernate.


    BSOD Dump files WeTransfer
      My Computers


  6. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #6

    Do you have any of the Macrium programs installed?

    One driver is causing stack overflow called "mrcbt", but I can't find anything related to BSOD:
    Macrium Changed Block Tracker - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase

    Your BIOS is out of date by multiple versions that improve system stability, before updating BIOS, if you overclock anything return it to normal, and follow instructions from asus site to update BIOS.

    You can find instruction in "FAQ" section (filter your search with BIOS / Firmware checkbox) you'll find documents for EZ-flash and BIOS update.
      My Computer


  7. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    See posting instructions and rule #4:

    https://www.tenforums.com/misc.php?do=showrules
    BSOD - Posting Instructions

    Code:
    No piracy or discussion of piracy allowed at all. Such as software, music, videos 
    and other intellectual property violations (e.g. downloading youtube videos locally etc) - 
    it is forum policy that no help shall be given to people who knowingly steal software 
    or services.
    Code:
    In your BSOD post, either...
    Upload the created zip file to a reputable file sharing service such as 
    OneDrive, Google Drive, Dropbox or Amazon Cloud Drive (US) (UK) 
    and post a share link.
      My Computer


  8. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #8

    @zbook
    Can you please expand on rule No. 4 because I can't see any violation here
      My Computer


  9. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    See PM.
      My Computer


  10. Posts : 26
    windows 10 Pro
    Thread Starter
       #10

    Dropbox - LAPTOP-END5KE3-(2021-03-18_17-41-02).zip - Simplify your life This is BSOD files , it shows LAPTOP-END5KE3 but its not a laptop, its a desktop
    zbook said:
    See posting instructions and rule #4:

    https://www.tenforums.com/misc.php?do=showrules
    BSOD - Posting Instructions

    Code:
    No piracy or discussion of piracy allowed at all. Such as software, music, videos 
    and other intellectual property violations (e.g. downloading youtube videos locally etc) - 
    it is forum policy that no help shall be given to people who knowingly steal software 
    or services.
    Code:
    In your BSOD post, either...
    Upload the created zip file to a reputable file sharing service such as 
    OneDrive, Google Drive, Dropbox or Amazon Cloud Drive (US) (UK) 
    and post a share link.
    - - - Updated - - -

    i had Macrium reflect installed on my PC but removed it last week and now i am using Acronis true image 2021. IS it not completely removed?
    zebal said:
    Do you have any of the Macrium programs installed?

    One driver is causing stack overflow called "mrcbt", but I can't find anything related to BSOD:
    Macrium Changed Block Tracker - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase

    Your BIOS is out of date by multiple versions that improve system stability, before updating BIOS, if you overclock anything return it to normal, and follow instructions from asus site to update BIOS.

    You can find instruction in "FAQ" section (filter your search with BIOS / Firmware checkbox) you'll find documents for EZ-flash and BIOS update.
    I am afraid to bios update, is there any way to do it safely?
      My Computers


 

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