"ntoskrnl.exe" causing multiple BSOD crashes


  1. Posts : 25
    Windows 10
       #1

    "ntoskrnl.exe" causing multiple BSOD crashes


    I created a log as instructed. I'm using Windows 10 version 20H2 version 19042.868 on a Dell Inspiron 15 7000 Gaming. Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz processor, 8 gigabytes of Ram.

    I get a BSOD at least once a day. Most commonly, it's "FAULTY_HARDWARE_CORRUPTED_PAGE" but the bluescreen code varies. BlueScreenView shows these are almost always this same file causing them. I've done a memory test which showed 0 errors, and used Snappy Driver Installer to make sure all of my drivers are current, and made sure Windows is completely up to date on updates. Googling hasn't yielded much help, unless I've missed something, but I'm at a loss as to what to do about this short of reinstalling windows, which I'd like to avoid having to do. Dropbox link below to log. Any help is appreciated.

    Dropbox - DESKTOP-197AMCH-(2021-03-16_17-59-59).zip - Simplify your life
    Last edited by tangre; 16 Mar 2021 at 19:08. Reason: Accidentally hit ender
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  2. Posts : 1,497
    Windows 8.1 Enterprise x64
       #2

    I bet on RAM. Have you checked it with memtest86?
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  3. Posts : 25
    Windows 10
    Thread Starter
       #3

    MrPepka said:
    I bet on RAM. Have you checked it with memtest86?
    Yes. As I mentioned, the memory test showed no errors. If you're wondering specifically if I used memtest86, I did.
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  4. Posts : 1,497
    Windows 8.1 Enterprise x64
       #4

    OK, and you checked if the computer starts up with a single RAM chip (check all RAM chips this way!), Did you check if the computer is stable after connecting RAM to other DIMM slots?
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  5. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503
       #5

    How did you run Memtest86. We would like you to run it for a total of 8 passes, which means two back to back 4 pass runs.

    Alsdo, are you doing any over clocking? If so, reset everything to nominal including XMP and continue testing.
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  6. Posts : 25
    Windows 10
    Thread Starter
       #6

    Ztruker said:
    How did you run Memtest86. We would like you to run it for a total of 8 passes, which means two back to back 4 pass runs.

    Alsdo, are you doing any over clocking? If so, reset everything to nominal including XMP and continue testing.
    I was planning on doing another memtest overnight tonight, to be sure.

    I'm not sure if I'm overclocking, if that's something I have to specifically activate, then probably not.
      My Computer


  7. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503
       #7

    Agreed, if you don't know then you probably are not.

    The 3/12 9:36PM dump indicates a hardware memory error:

    Code:
    FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
    This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
    Arguments:
    Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
    Arg2: 0000000000000a22, physical page number
    Arg3: 0000022787cec890, zero
    Arg4: ffffc98007465000, zero
    The 3/16 12:02PM dump also indicates a memory problem:

    Code:
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
        the PTE. Parameters 3/4 contain the low/high parts of the PTE.
    Arg2: fffff48047190e48
    Arg3: 0000001004100000
    Arg4: 0000000000000000
    The simplest thing for you to do would be to replace the single 8GB memory module with a new one. This is what you have now:

    Code:
    Location     : DIMM A
    BankLabel    : BANK 0
    Manufacturer : SK Hynix
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 2400
    Serial       : 82032CA1
    PartNumber   : HMA81GS6AFR8N-UH    
    ECC          : False
    TypeDetail   : {Synchronous}
    Test it over night but even if it doesn't fail I'd suggest replacing it, maybe going to two matched 8GB modules to give you 16GB (just a thought). Make sure whatever you buy is on the memory QVL (Qualified Vendor Listy).
      My Computers


  8. Posts : 25
    Windows 10
    Thread Starter
       #8

    Ztruker said:
    Agreed, if you don't know then you probably are not.

    The 3/12 9:36PM dump indicates a hardware memory error:

    Code:
    FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
    This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
    Arguments:
    Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
    Arg2: 0000000000000a22, physical page number
    Arg3: 0000022787cec890, zero
    Arg4: ffffc98007465000, zero
    The 3/16 12:02PM dump also indicates a memory problem:

    Code:
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
        the PTE. Parameters 3/4 contain the low/high parts of the PTE.
    Arg2: fffff48047190e48
    Arg3: 0000001004100000
    Arg4: 0000000000000000
    The simplest thing for you to do would be to replace the single 8GB memory module with a new one. This is what you have now:

    Code:
    Location     : DIMM A
    BankLabel    : BANK 0
    Manufacturer : SK Hynix
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 2400
    Serial       : 82032CA1
    PartNumber   : HMA81GS6AFR8N-UH    
    ECC          : False
    TypeDetail   : {Synchronous}
    Test it over night but even if it doesn't fail I'd suggest replacing it, maybe going to two matched 8GB modules to give you 16GB (just a thought). Make sure whatever you buy is on the memory QVL (Qualified Vendor Listy).
    I ran it the entire night and it didn't throw any errors, but it could still be a problem with the RAM?

    - - - Updated - - -

    My laptop only has one RAM chip
      My Computer


  9. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503
       #9

    I know, that's what I said first, replace the 8GB RAM. Buy from a place you can return it if it makes no difference, Amazon or Crucial.

    The manual shows you have two DDR4 slots which is why I said you could also get two 8GB modules to move up to 16GB if you wanted to. Just a suggestion.
      My Computers


 

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