Blue Screen Using Windows 10 Installation Media Tool


  1. gfd
    Posts : 74
    Windows 10 Pro 2004 (19041.264)
       #1

    Blue Screen Using Windows 10 Installation Media Tool


    Greetings,

    I am attempting to create a USB installation drive so I can reinstall a friend's machine. Yes...I know I can reset his machine. Please bear with me.

    Every time I run the media creation tool, the data downloads, and then my machine freezes and I get a Blue Screen. Here are the steps I take, leading to the BSOD (this is repeatable):

    -delete any previous downloaded installation files from my system drive
    -pause protection on my antivirus
    -download a fresh copy of the installation media tool
    -go into DiskPart and clean, then setup the flash drive from scratch
    -check the flash drive for file system errors
    -check the system drive for file system errors
    -disable Macrium Image Guardian (prevents tampering with backup image files)
    -run the media tool
    -accept license
    -accept the default setup
    -media tool downloads the data and goes to 100% without issue
    -media begins creating installation and I get a STOP screen about 7-10% of the way through the media creation routine

    Things I have tried (nothing worked):
    -attempted to run the tool in Safe Mode, but I got a dialogue stating the routine could not start.

    -I normally attach a flash drive to a 6 foot USB 3 extension cable. I unplugged the drive from the extension and inserted it directly into a USB port. NOTE: I should point out that I could not initialize a new SSD connected with a SATA adapter to the USB extension. I had to attach it directly to the USB port. However, as pointed out above, that didn't make any difference when attempting to create the installation media.

    -ran PassMark MemTest86 for full 4 passes (no errors) and then ran Aida64 System Stability test for 10 minutes. The Aida test is not definitive at 10 minutes, but I wanted to see if the system was unstable under a load. The system crashes, almost on cue, at about 7-10% into the media creation process, which is about 8 minutes from the time I start the tool. NOTE: To rule out hardware, I returned Windows 10 to a new install state and was able to create the installation media without issue. Ainít disk imaging software grand 😊

    -the system is not unstable and I haven't received any other Blue Screens.

    Here is the link to the information package referenced in the posting instructions:

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I would really like to get the installation flash drive setup. I am hoping better minds than mine (yes that is a compliment to you), can give me the benefit of their talent and experience.

    Thanks,
    Graham
      My Computer


  2. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #2

    gfd said:
    -media tool downloads the data and goes to 100% without issue
    If you're able to download ISO, but not to create USB then why not mounting ISO and copying Windows installation files to fresh FAT32 formatted USB drive?

    In addition to fresh format of USB you need to set it's partition to active and that's it.

    More details about manual USB creation here:
    https://docs.microsoft.com/en-us/win...sb-flash-drive

    - - - Updated - - -

    Because ASUS site doesn't seem to offer up to date drivers and since crash dumps don't clearly point to any drivers I would recommend you to enable driver verifier, see tutorial below and share fresh results:

    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  3. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #3

    Hello Graham,

    Try repeating the process with your Kaspersky Anti-virus package removed and see if the operation completes. Sometimes you have to uninstall the AV in order to stop the drivers loading.
      My Computers


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Run:


    HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    For each drive post images of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10




    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.
      My Computer


  5. gfd
    Posts : 74
    Windows 10 Pro 2004 (19041.264)
    Thread Starter
       #5

    Hi zebal,
    I forgot to mention, the ISO option for the tool also crashes the system. The only way it works is if I open the MS download page using Chrome and trick the site into thinking I'm a different operating system (iPadOS). Sry I forgot that. My primary concern is why a Microsoft tool is crashing Windows. Will run driver verifier.

    Hey Phil,
    Will uninstall Kaspersky and report back.

    Hi z,

    Will run HD Sentinel and Tuneup.bat

    Thanks guys

    - - - Updated - - -

    Uninstalling Kaspersky did the trick. To test, I ran through the process listed in my original post twice, and was able to create installation media without issue. I am not trashing Kaspersky. They make good product and I'm sure their tech folks will help me find a solution, if there is one.

    Thanks again,
    Graham
      My Computer


  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    When available please update the progress with post #4.
      My Computer


  7. gfd
    Posts : 74
    Windows 10 Pro 2004 (19041.264)
    Thread Starter
       #7

    zbook said:
    When available please update the progress with post #4.
    Will do.

    - - - Updated - - -

    Hey Z,

    I uploaded the images you requested. The data is for the disk which contains my system partition. The disk is in excellent shape. There is one issue and I feel a bit dumb about it. The disk temperature is in the yellow zone. It's not the condition of the disk.

    When I built the computer, I installed an ASRock mini ITX board. There are two NVMe slots, but one of them is under the mother board. So...I installed the fast drive in the slot under the board, so that I wouldn't have to remove the board if I should ever add another NVMe drive (the second slot, with a heat spreader is accessible). My bad. When I can afford it, I will buy another NVMe disk and install it on the sunny side, move my OS volumes to that drive and use the drive underneath for something that won't be catastrophic if it dies from the heat.

    Not much going on in the machine at the moment, so to give some indication of performance, I copied a 20GB folder to my system volume, and then moved it back to its original location.

    Here is a link to the data:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Graham
      My Computer


  8. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please post images for all drives:

    Code:
    Name                   : WDS250G3X0C-00SJG0
    Model                  : WDS250G3X0C-00SJG0
    Manufacturer           : 
    PartNumber             : 
    SerialNumber           : E823_8FA6_BF53_0001_001B_448B_4693_007D.
    MediaType              : SSD
    BusType                : NVMe
    BootDrive              : True
    PartitionStyle         : GPT
    FirmwareVersion        : 111110WD
    Size(GB)               : 232.89
    GUID                   : {252a9a03-eb73-4c8f-a228-5d6ef3cfcc51}
    Health Status          : Healthy
    Wear                   : 0
    Temperature            : 45
    TemperatureMax         : 84
    PowerOnHours           : 
    ReadErrorsUncorrected  : 
    ReadErrorsCorrected    : 
    WriteErrorsUncorrected : 
    WriteErrorsCorrected   : 
    
    Name                   : Samsung SSD 860 EVO 1TB
    Model                  : Samsung SSD 860 EVO 1TB
    Manufacturer           : 
    PartNumber             : 
    SerialNumber           : S3Z8NB0KB14216P
    MediaType              : SSD
    BusType                : SATA
    BootDrive              : False
    PartitionStyle         : GPT
    FirmwareVersion        : RVT02B6Q
    Size(GB)               : 931.51
    GUID                   : {1246ac04-81f9-438e-86c5-a9106d1cd132}
    Health Status          : Healthy
    Wear                   : 0
    Temperature            : 0
    TemperatureMax         : 0
    PowerOnHours           : 11914
    ReadErrorsUncorrected  : 
    ReadErrorsCorrected    : 0
    WriteErrorsUncorrected : 
    WriteErrorsCorrected   : 
    
    Name                   : Samsung SSD 860 EVO 2TB
    Model                  : Samsung SSD 860 EVO 2TB
    Manufacturer           : 
    PartNumber             : 
    SerialNumber           : S597NE0M903204T
    MediaType              : SSD
    BusType                : SATA
    BootDrive              : False
    PartitionStyle         : GPT
    FirmwareVersion        : RVT03B6Q
    Size(GB)               : 1863.02
    GUID                   : {e1617b2e-4ec3-11ea-b7e7-18dbf251ddef}
    Health Status          : Healthy
    Wear                   : 0
    Temperature            : 0
    TemperatureMax         : 0
    PowerOnHours           : 8237
    ReadErrorsUncorrected  : 
    ReadErrorsCorrected    : 0
    WriteErrorsUncorrected : 
    WriteErrorsCorrected   : 
    
    Name                   : SanDisk SDSSDH32000G
    Model                  : SanDisk SDSSDH32000G
    Manufacturer           : 
    PartNumber             : 
    SerialNumber           : 184262420312
    MediaType              : SSD
    BusType                : SATA
    BootDrive              : False
    PartitionStyle         : GPT
    FirmwareVersion        : X61170RL
    Size(GB)               : 1863.02
    GUID                   : {6302a937-cfc2-40bc-b7b2-587247c3a2a7}
    Health Status          : Healthy
    Wear                   : 0
    Temperature            : 29
    TemperatureMax         : 0
    PowerOnHours           : 13600
    ReadErrorsUncorrected  : 
    ReadErrorsCorrected    : 0
    WriteErrorsUncorrected : 
    WriteErrorsCorrected   :
      My Computer


  9. Posts : 16,147
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #9

    Hello @gfd,

    Just for information, in case you need to perform this again in the future and have problems. Last year I had a client that could NOT uninstall Kaspersky by the normal method . . .

    > Kaspersky Product Pemoval

    In the end, I had to use . . .

    > Kaspersky Product Pemoval Tool.

    I hope this helps.
      My Computer


  10. gfd
    Posts : 74
    Windows 10 Pro 2004 (19041.264)
    Thread Starter
       #10

    Hello everyone,

    Thanks for the Kaspersky info Paul. I used the tool, but it didn't seem to do anything. I have Revo uninstaller, so I used that and then did a search with Everything and got rid of leftovers.

    I would like to thank you all for your suggestions. I wasn't able to correct the issue no matter what. So I reinstalled Windows using 20H2. I kept a log of all activities and did a disk image after each change. Here it is in a nutshell (I say that realizing that 'in a nutshell' for me, may mind numbingly verbose to others) :

    Media Tool = MS Windows 10 20H2 Media Creation Tool

    -reinstalled and ran the Media Tool. All OK
    -did Defender, Flash and Malicious Software Tool updates
    -ran Media Tool. OK
    -installed cumulative updates except optional KB5001567
    -ran Media Tool. Got BSOD and boot issues
    -rolled back system and did research. It turns out Fast Startup can create issues
    -I have a dual boot machine, so disabled Fast Startup on both installs
    -reinstalled cumulative updates as above.
    -ran Medial Tool several times. Completed without incident
    -created another backup
    -installed KB5001567
    -machine would not go past post screen
    -I used the EFI boot manager to get in and got an error message stating that the update could not complete
    and was being rolled back
    -I rolled back system to a stable state and did research
    -noticed one of the system reserved partitions was nearly full 442/525MB and read that could cause issues
    with updates
    -I increased the size of the reserved partition to 942MB
    -reinstalled KB5001567 and the system rebooted without issue
    -have run the Media Tool several times without issue

    So it seems that Fast Startup and a too small reserved partition have been an issue. Now making these adjustments could just be a happy coincidence. Also, I haven't updated any 3rd party drivers, or installed applications. Therefore this nice event could be a mirage.

    I have attached images of the Macrium disk map before and after increasing partition size.

    I would be grateful if anybody reading this could help me make sense of how I got to where I am (going from BSOD in a previous install, to stable now). I would be particularly interested to know if turning of Fast Startup and increasing partition size corrected the problem; and would be most happy to incorporate your advice into what I am doing.

    Meanwhile, I will be completing the install, and will report back.

    Thanks all,
    Graham

    - - - Updated - - -

    Just a quick update. I rolled back system to a stable state after resizing the partition, and reinstalled KB5001567. The system would not boot once again...so much for my theory. This isn't a blue screen issue, just an update. I'll look elsewhere for the no boot solutions.
    Attached Thumbnails Attached Thumbnails Blue Screen Using Windows 10 Installation Media Tool-after_extend.png   Blue Screen Using Windows 10 Installation Media Tool-b4_extend.png  
      My Computer


 

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