Laptop freezes with distorted lines or BSOD or failed to power up.

ern815 · 12 Mar 2021

Hi there,

Before my laptop freezes and crashes again with glitch lines or BSOD (IRQL no less or equal), here is my log. Would appreciate if someone could look into it. I have this issue over the past few weeks. I suspect it could be due to a nvidia driver update as the laptop has went thru a windows update recently.

Any help is greatly appreciated. Thank you.

MrPepka · 13 Mar 2021

Update NVIDIA graphics driver - GeForce Hotfix Driver Version 461.81 | NVIDIA
Update Intel UHD graphics driver - Pliki do pobrania dla Grafika UHD Intel(R) 630

ern815 · 14 Mar 2021

Thanks but it doesn't seem to work. I did a repair install earlier and it still shorts IRQL no less or equal error and crashes my computer with fuzzy lines.

I try removing the external monitor and the laptop seems to be fine now. The external monitor was connected thru a HDMI cable and it was using Nvidia GT2070 graphic card...

I'm not exactly sure if this was the cause of my system to crash and get random BSOD but most likely it could be it. The laptop crashed occurred after it went for a system update 2 weeks back.

zebal · 14 Mar 2021

Hi, if you want to continue troubleshooting please enable driver verifier as explained below, then share fresh logs:
https://answers.microsoft.com/en-us/...3-c48669e4c983

ern815 · 15 Mar 2021

zebal said:

Hi, if you want to continue troubleshooting please enable driver verifier as explained below, then share fresh logs:
https://answers.microsoft.com/en-us/...3-c48669e4c983

Thanks. Am doing that now and so far no crash on my laptop which I feel lucky. Now the issue is to connect my laptop back to the external monitor without crashing or get BSOD. Do you guys know how I can find the suitable NVIDIA driver for my external monitor to roll back to?

zebal · 15 Mar 2021

Monitors do not need drivers, and for NVIDIA I recommend you to use advanced search:
Advanced Driver Search | NVIDIA

As you select your card there are 2 kinds of drivers to choose from:
DCH and Standard

Before you get either one you should check which one your currently have to try out different standard, to do so follow these steps:

1. Open up NVIDIA control panel
2. Click on menu: Help -> System information
3. Under "details" child window locate "driver type" property

If it says "Standard" go ahead and download DCH, if it say "DCH" go ahead and download standard one.
When you install driver close down all program and make sure to perform clean installation.

clean installation option is available only if you choose advanced instead of "express install"

ern815 · 16 Mar 2021

ok so my laptop finally crashed and went on to a series of BSOD loops for the past day.

It consists of mostly driver verifier detected violation and it found that this failed: xtuAcpidriver.sys

Here is the log:ENVISION815-(2021-03-17_01-36-02).zip

zebal · 16 Mar 2021

xtu is Intel extreme tuning utility.

First disable driver verifier.

If you use XTU to overclock things I recommend you to undo changes to default profile.
If not working, uninstall XTU program and try reproduce problem again.

Later you can install never version of XTU if there is one and if you want to keep it.
If nothing works enable driver verifier again and share fresh logs.

ern815 · 19 Mar 2021

i disabled the driver verifier.

I didn't actually install XTU before. But the issues did happen after windows was updated about 3 weeks back in late Feb.
Now I still face issues with it. The computer crashes with horizontal strips running across the monitor. screenshot example: file.jpeg - Google Drive