Random reboot and BSODs

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  1. Posts : 41,321
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    One of the crashes displayed the Intel Ethernet driver.

    What options are there if any to use wifi?


    Please change start up and recovery system failure settings to automatic memory dump.
      My Computer


  2. Posts : 8
    Windows 10
    Thread Starter
       #12

    So I changed the setting and not long after I got another BSOD.

    This motherboard does not have a WiFi module so I can't connect to the WiFi. If we suspect a problem with ethernet, I can leave the PC disconnected while we try to troubleshoot the issue. Would that work?

    Here's the new logs.
      My Computer


  3. Posts : 41,321
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Post a share link for: C:\Windows\MEMORY.DMP

    Code:
    LastWriteTime         Size (MB) FullName             
    -------------         --------- --------             
    2021-03-13 5:33:54 PM    806.81 C:\Windows\MEMORY.DMP





    Run Memtest86 version 9.0 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.
    Testing can be performed overnight.

    MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.




    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then > save to the downloads folder > zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  4. Posts : 8
    Windows 10
    Thread Starter
       #14

    Oh sorry about that, I was under the impression the log collector would also get the MEMORY.dmp. I hadn't notice the file size.

    So here's the memory from the latest issue. Interestingly, this time wasn't a BSOD. It's the first time that happened, but the entire PC just froze. Had to force-shutdown.

    I attached the new logs to this post.

    I'll run memtest again, but as I said I already went through 12 successful passes.

    MEMORY.zip - Google Drive
      My Computer


  5. Posts : 8
    Windows 10
    Thread Starter
       #15

    So it turns out the problem really was hardware related. I changed the motherboard 4 days ago and it hasn't crashed once. Prior to that it never made it more than a day before crashing.
      My Computer


  6. Posts : 41,321
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    I'm glad to read that you had another motherboard for testing and that it's sorted.

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
      My Computer


 

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